Asthijivak — Complaint against order no.[protected]arb enterprises invoice no. 694)

Address:	122001
Website:	www.asthijivak.com

I am using this product from last many months and there were no satisfactory results. So i called up to the customer care and they told me to try this product once more and definitely it will gives good result this time and i got my new order on 22nd october. But when i opened the box, i found that the paste box seal is broken and it is half in the quantity. Though the box was properly packed from outside. I thought that it could be a packaging defect. But when i used this product, i found that this product is completely different from the product, which i was using earlier. This time, i have received a wooden paste instead of a proper homeopathic paste. Which get mix up with the water easily and because a paste. But this time it wasn't getting mix up with the water. When i called up to the customer care, he was not agree to believe that the medicine got replaced in transit somewhere and i have received the defected product. Even though he was not ready to take my complain. Instead of giving me a solution, he told me that if i want my money back or to get replaced product, then i have a time of 12-15 hours to return back this paste to indore, madhya pradesh from gurgaon. After that it would not be accepted. Which is completely impossible. And moreover i have to bear all expense of it and this will be my responsibility to get deliver this product to them. They will not arrange any pickup of it. Though they have local distributor's and they usually get delivered this product though them.
When i told to customer care executive to transfer my call to his senior, he told me that there is no senior available and i have to call back to them again in morning. Then i told him to take my complain in written and give me a complain. He was not willing to take my complain and give me a complain no. 1033500. After lots of arguments. But he modify my complain as per his convenience. When i asked him the resolution time and response of my complain, he told me that i have to call them back and check the status. Which is completely rubbish.