I placed an order for a mobile case on the Atcasa website (Order ID: AT#39201). The order was placed over a month ago, and it has now been well beyond the company’s stated delivery timeline of 8–20 working days for pre-order items.
Despite waiting patiently, the product has never been shipped, and there has been no update regarding my order status. I have made multiple attempts to contact Atcasa’s customer support through the available communication channels, but I have not received any response. Their complete lack of communication and failure to fulfill the order has caused significant inconvenience and raises serious concerns about their business practices.
As the seller has failed to dispatch the product within the promised timeframe and has ignored all my requests for an update or resolution, I no longer wish to wait for the order.
I request the following:
1. An immediate full refund of the amount paid for Order ID AT#39201.
2. A written confirmation of the refund initiation.
3. Appropriate action against the company for failing to provide the purchased product and for not responding to customer complaints.
I request that this matter be resolved at the earliest. If the refund is not processed promptly, I reserve the right to pursue further legal remedies available under the Consumer Protection Act.
Order ID: AT#39201
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