Atlantic International Express — Asking Extra Money for delivering

My Mother has posted on 5th Jun 2022 in Nandigama to Netherlands

My mother have provide valid address with house number and zipcode attached invoice.

In Germany someone with company details
Cross Country Logistics GmbH
Otto-Hahn-Str. 1, Sprendlingen
63303 Dreieich
Germany

has posted the package to Netherlands using DPD this step is called forwarding.

In Germany while posting they forget to add house number in the delivery address and package was damaged in handling so it was returned back Germany.

I started communicating India Atlantic International contact service and their response is very horrible. They are asking me to pay extra money to delivery.
I don't know how to take it forward.
But my experience with Atlantic International was very bad.
+4 photos
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