Atlantic International Express — Regarding lost/stolen items

Address:	Gala No. 11,Bldg No.2 Sona Udyog Industrial Estate, Parsi Panchayat Road, Andheri(E), Mumbai 400 069 INDIA
Website:	[email protected]

I had sent a courier from Vashi, Navi Mumbai to UK through the mentioned company on 18th November 2021. This parcel included packaged dry fruits and snacks and a jacket. The items that were send from which few of them were lost/stolen and others were damaged. The damaged items included dry fruits and a jacket. Few other dry fruits were damaged completely.

It's been almost 3 months but there hasn't been any refund or proper response after a long trail of mails and submission of refund form. Upon calling the customer care service there has been no proper response on the status and all they do is delay it saying that it takes time. When u ask them to transfer the call to the manager or the accounts team their response is and i quote " the manager isn't available and that the call tranfer cannot be made as there is no provision for such". What customers service cannot make a call transfer. I will be sending the tracking number for the same courier and other details regarding the lost and damaged items.

A strict action must be taken against such companies. This is not just one case. There are multiple cases of theft and damaged items on this company. I urge you to look into this matter.

The AWB no./Tracking no.:-
[protected]

Information about the lost/Damaged items

Pistachio 500gms - 700rs
Almond 500gms - 500rs
Black Raisins 500gms - 220rs
Ginger powder 50gms - 40rs
Sweatshirt - 1500rs
Chedda Banana chips - 85rs
Jhama Bhakarwadi - 85rs

Service cost of the items according to kg
:- 2kg(530rs/kg)

Total loss:-
4190 rs

We had asked refund for only items that were lost or damaged and the service cost for the same items that was lost or damaged. Yet there hasn't been any response. This shows how irresponsible the company is. Please look into this serious matter and save many others from such frauds.

I will see adding some proof of damged items.