I have ACT fibernet connection for the past 3+ years. Though the service is good, any issue regarding billing will take months to be resolved. I have power box of located in my flats and i was paid Rs. 50/month as power discount which is to be paid along with my monthly maintenance. This power discount was not present in the bill generated on August 2024 bill and I registered a ticket on 12th August 2024. After multiple calls with customer care (whom are very difficult to reach), an amount of Rs. 50 was credited as power discount on 01/09/2024 (which should have been Rs. 350) and after further calls with customer care an amount of Rs. 300 was credited on 11/09/2024. But during this issue, an amount of Rs. 22.57 was generated as pending amount due to error in their power discount calculation. This error is yet to be corrected. On 21/09/2024 my connection was permanently disconnected and I was forced to pay the due amount of Rs. 5655.17 including the extra amount of Rs. 22.57. I have also sent a mail to their NODAL OFFICER to the mail id provided in their website and yet to receive a reply or a solution.
I request the following:
1. the additional amount of Rs. 22.57 shall be refunded.
2. the connection was disconnected for 3 days and the same shall be included to my account.
3. the power box shall be removed from my flats since I don't want to face the same issue in the future. Was this information helpful? | 
Post your Comment