Aurelia — regarding refund process:15 working days completed after returning the product

I have ordered two products order id :wa[protected], wa[protected].

I have requested for return order on 19th july as product quality is not good. Pick up is completed on 21 st july. Till now i am waiting for my money to get refund. No action is taken from team. No tracking details.
I am following customer care via emails and calls.

Still waiting for the refund process.

Please refund the amount

Thanks and regards
Anu jha