Autoglam — Paid full amount for swift diffuser but not received the product

Address:

#40,kapali,8th main,12th cross,kamakshi hospital road,saraswathipuram

I'd ordered swift diffuser almost 20 days back. But I'm not getting proper status regarding my order and even they are not responding genuinely through whatsapp. Every time when I call they say to whatsapp, but through whatsapp they are not replying properly.
Very bad customer service I've seen till date. I need legal action has to be enforced to these people to save society in future.