Ava Merchandising — hottech watch. ccrn 9483.

 
1 Review
Airports, Arrival Side, India
 Ahmed Sheriff on Jun 10, 2019
I bought a Hottech watch at Kolkata airport. First the piece was given without a charger wire. When this was found and asked, the salesman gave a charger wire. This had a shorter pin and was useless. After 5 days I visited the Ava store at Hyderabad and the sales man replaced the charger wire. I came home and after two days the watch stopped working. When complained the customer care person asked me to collect a replacement from Hyderabad airport. To go to airport and come back I have to spend ₹ 3000. The watch cost is ₹ 1299. Again the CC was contacted. A person asked me to send the watch to the warehouse and gave me an address. I sent it to the address mentioned and the watch came back saying that the address is either incomplete or wrong.

Complaint Status


[Jun 16, 2019] AVA Merchandising customer support has been notified about the posted complaint.
Verified Support
AVA Merchandising Customer Care's response, Jun 17, 2019
Dear Sir, Sorry for the inconvenience caused to you. we will contact you shortly to provide the solution.
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    Customer satisfaction rating
    47%
    Complaints
    168
    Pending
    3
    Resolved
    78
    phone
    +91 11 4716 9800
    location
    1, Salwan Market, Old Rajinder Nagar, New Delhi, Delhi, India - 110060
    Ava Merchandising - hottech watch. ccrn 9483.