[Resolved] Ava Merchandising — hottech watch. ccrn 9483.
Airports, Arrival Side, India
AAhmed Sheriff on Jun 10, 2019
I bought a Hottech watch at Kolkata airport. First the piece was given without a charger wire. When this was found and asked, the salesman gave a charger wire. This had a shorter pin and was useless. After 5 days I visited the Ava store at Hyderabad and the sales man replaced the charger wire. I came home and after two days the watch stopped working. When complained the customer care person asked me to collect a replacement from Hyderabad airport. To go to airport and come back I have to spend ₹ 3000. The watch cost is ₹ 1299. Again the CC was contacted. A person asked me to send the watch to the warehouse and gave me an address. I sent it to the address mentioned and the watch came back saying that the address is either incomplete or wrong.
Complaint marked as Resolved Jul 20, 2019
[Jun 16, 2019] AVA Merchandising customer support has been notified about the posted complaint.
Verified SupportAVA Merchandising Customer Care's response, Jun 17, 2019
Dear Sir, Sorry for the inconvenience caused to you. we will contact you shortly to provide the solution.
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