[Resolved]  Ava Merchandising — sale o[censored]sed item

Dear sirs,
My pnr number is zkj1kd and i booked your flight kochi-bangkok-kochi via phuket. On my return journey today[protected], i bought a detel bluetooth headset from your kochi ava store after seeing your add in the booklet. The cover of the product itself was damaged (Photos enclosed) and it was in opened status, ie without stickers that i inquired with the salesman whether it's a new or old. He told me that they have opened it for checking it before. I was in a hurry that i made the purchase and moved as my uber driver was waiting for me. When i reached home, it was observed that the item was a used one, may be kept as a demo piece. There was ear wax like substance in the head phone. I am deeply embarrassed and felt deceived with this experience. Being a company who value their loyal clients, i am sure that you will consider my complaint and so i am writing it to you. Please consider this as my request and do the needful to replace the product with a new one. I am not sure of the name of sales person, but i think it's mr. Muhammed or so. You can check the genuinity my case either after observing the video clippings of shop or after verifying the product.
Awaiting for your response.

Faithfully yours

Prem lal rs
Mob :[protected]