Avenues India — airtel recharge not successful amount deducted from bank account

Address:

Kolar, Karnataka, 563101

Myself srinivas i have tried to recharge my airetl app with netbanking with interface of avenues india on 8/5/2018 @ 8:15 am but i was not able to do my transaction successful. Rupees 389/- deducted from my idbi netbank but recharge unsuccessful i had already filed complaint against on 9/5/2018 but stil i hav not got my money back.
Transaction reference no: ipay/eshp/avenues india p/[protected]/0000