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Avenues India — Regarding Top up issue

I purchased in Genshin Impact for Rs. 449. The money was deducted from my account. But I can't get the product. Refund my money back to my account. My reference number: [protected]IGALOMRGZ4
Purchased by state bank internet banking. Reference no. For times of money limited transactions of Rs. 449.0 from a/c on 21-July-2021 is IGALOMRGZ4
Plz solve my problem as soon as possible
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