Avenues India — transaction completed successfully amount debit in my account but not recharge to my mobile number

Address:

Anantapur, Andhra Pradesh, 515001

For mobile online recharge through net banking used your avenues india gateway on dt :09/07/2018 total amount of 450/- debit in my account vide transaction number[protected]igadxwuqw4 transfer to 4 is successfully but still not recharge and not get any result either recharge or not refund amount and as verification of banking sector authorities contact with merchant for any more details so please solve my problem