[Resolved]  Aviva Life Insurance Company India — aviva affluence

Last year, i invested 1 lac per year as a premium in aviva affluence. Due to some personal things, this year i decided that i cannot continue as the premium is very high. So i decided to close the policy. When i called the customer care, i was told that if i cannot pay the premium, the policy will be marked as discontinued, however as it has 5 year locking period, i have to wait for 5 years to take the money.
On top of it, they said whatever money currently is in the policy will not be invested in the market, but kept with them and at the end of 5 years, it will be returned with 4% per annum interest.

I was absolutely disgusted with this.

How aviva is cheating people. The aviva agents never disclose these things when subscribing the policy and make us take the policies. And when we reach to company during our difficult times, the company shows all these rules.

How such big companies are playing with people's money is absolutely disgusting..

Aviva sucks.
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Mar 12, 2019
Complaint marked as Resolved 
Fund manager reached me and assured me with taking time to pay the policy premium. He said the policy will be in-force and the customer is given sufficient time to pay the premium. He has also proposed other options like funds transfer from other existing policies to keep this policy running. I accepted his suggestions. Thanks Aviva.
Aviva Life Insurance Company India customer support has been notified about the posted complaint.
Verified Support
Mar 11, 2019
Aviva Life Insurance Company India Customer Care's response
Hello Vamshi,

We regret that you did not have a positive experience with us. Please share your policy and contact details with us so that our customer team can contact you at the earliest to help resolve the concern.

Warm Regards,
Team Aviva
Complaint comments 


Hi Aviva,

I had talk to my fund manager and explained my concerns.

He undersood my difficulties and assured me with the resolution.

Thanks for your prompt response and appreciated the efforts of my fund manager.

At the moment, i am having some difficulty paying the policy premium. I will be paying the premium a little later.

Thank you for immediately looking into my issue.

I am in Pune and going through the same situation.

Did you get the funds you invested back or the additional benefits also for the time your money was invested?

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