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[Resolved]  Aviva Life Insurance Company India — surrender o[censored]lip

I took aviva life insurance company india plan in october 2014.
I paid for 3 years and then i couldn't pay for it.

The policy is under discontinued status.

I wanted to withdraw funds as i needed money very urgently.
They denied saying that there is a lock-in period.

As per irda guidelines, i can withdraw the policy even if there is a lock-in period, however, i have pay surrender charges.

I went to the branch and the manager over their denied.
He asked me to send the email to their customer care.
I sent email to [protected]@avivaindia.com; [protected]@avivaindia.com; [protected]@avivaindia.com; [protected]@avivaindia.com

I got an automated reply that they will reply in 4 business days.
No reply from them yet.

Policy number 10176142 and 10176142
I sent the email on thursday, march 14, 2019 5:56 pm

I need urgent help on this.
I have attached their response as a screenshot in the picture.
+1 photos
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Apr 29, 2019
Complaint marked as Resolved 
Aviva Life Insurance Company India customer support has been notified about the posted complaint.
Verified Support
Mar 29, 2019
Aviva Life Insurance Company India Customer Care's response
Hello,

We regret that you did not have a positive experience with us. Our customer team will contact you at the earliest to help resolve the concern.

Warm Regards,
Team Aviva
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I have been unable to contact all customer care numbers of Aviva india since 25Nov'20 till date. They all prompt BUSY when called from my registered number between 10am to 6pm.
Moreover all my mails to their customerservice, complaints and gro returned with failure message.

I feel helpless as I cannot get status of the surrender application for my policy. Even noida sec 18 branch, where i have submitted the request for policy surrender have expressed their inability that they cannot open their system due to technical glitch.

whatever technical problem they might be undergoing through at least they must have some point of contact whereby customers may get some reassurances.At least they may send text messages to their customers at some intervals that me ease their worries.

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    Aviva Tower, Sector Road, DLF Phase V, Sector 43, Gurgaon, Haryana, India - 122003
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