AVVNL — Why my home's RSEB power supply is getting cut off, while Rs. 4,117/- was my credit balance available

Address:	Ajmer rajasthan
Website:	energy.rajasthan.gov.in

Why my home's RSEB power supply is getting cut off today like as everytime, while Rs. 4, 117/- was showing credit balance in my prepaid meter account- K no.[protected].
We have keeping our balance credit in advance, while how much we are facing by power cut off problem 1-2 time in every month.
What is the benifit of this prepaid meter for us.
We have already harrased by this meter from past 3-4 years, this meter is cutting off to supply before ending our balance & why the Discome is not satteling our balanced credit amount in next bill everytime.
Now we have need to change our meter in old postpaid meter & we also need our final sattelment of remaining credit balance.
Co.- [protected]