[Resolved]  Axaway Emerging Solutions — do not refund money.

Dear Mr.Baljinder Singh

I apologize on behalf of everyone at Axaway. Please know that your situation was an exception. As you can see on other reviews, we are known for taking ownership and caring deeply about our customers. We can’t fix the past but you have my personal commitment to improve the way our staff serves every customer. Until then, please accept my sincerest apologies on behalf of everyone on the team.”I had looked into this issue and tried to resolve it promptly and accurately.”

Sir the fees refund process takes the time of 5-6 weeks as per the rules set by Canada and that was the only reason of delay.

You are most welcome to receive the check of your amount from our office any time.
We will call you for the formalities.Thanks for taking the time to bring this to our attention. We will use the feedback to make us better and to ensure this doesn’t happen again.

Thanks and Regards
Axaway
Anika Khanna
customer feedback Department

My name is prithvi Singh from ambala . I want workpermit for canada. I met simran madam .she told me in detail about workpermit for canada. And also told me all charges are refundable. First I pay 4000 she told me I would apply if your documents are accepted then start next step otherwise you will get refund 4000. But when I get recept they wrote non refund. Within two days she call me your file is accepted and mail all detail to me. When I checked I found there is no solid evidence
Then she start calling for 40000 rs. For next step. And told me 20000rs. Is only refundable out of 40000rs. If you couldn't get Visa.

Then I visit in their office I request I want to meet face to face even a single person who got workpermit of Canada from your company. But they denied this my request. So I decided to take back my amount 4000rs. I request for refund simran madam but no answer . I want refund my account
Please help me

HI Prithvi Singh,

We are sorry to hear that you were not satisfied with you interaction with our organization. We strive to provide the highest satisfaction possible however, there are always situations in which it is impossible to complete the request of the client. Your situation was one of those.

You contacted us and were seeking advice and information regarding your case. You were informed that we would have do an assessment of you case to ensure that we can provide you with the correct and accurate information about your situation, so that you were not misinformed about your options.We provided you with a complete break down of all of your options, processing times and answered all the questions that you had related to your application and case.
We also gave you background information on how the evaluation process works from the assessing officer's perspective in Canada. During the consultation you mentioned that you were very satisfied with the services that we provided and never once did you express your displeasure with the services you received.

You were also treated with the utmost respect, compassion and courtesy. Furthermore, we provided you with an itemized list of all the supporting documents and information that you could include in your application to maximize the chances of a positive decision.

After completing all the formalities when the application was ready to process you changed your mind suddenly that you might don't want to pursue further and after devoting so many hours in your process this comes as a surprise to us.we understand completely that final decision always belong to the customer to ensure that you receive the highest quality of service i will be personally calling you to resolve your issue.

Thanks and Regards
Axaway
Anika Khanna
customer feedback Department

Dear Management,

I would like to take this opportunity to commend the service we have received during our Visa Application process with Axaway, but particularly on the hand delivered service by Devanshi Thakur. She has been nothing but helpful, informative, responsive and professional. In all our dealings with her she has always taken the time to answer our questions and queries fully and promptly. She has a very friendly and positive attitude making the whole process a positive experience. I think employees and people like her deserve a thank you and more importantly recognition. Hard work, thoroughness and ability are part and parcel of her way of dealing with her clients.
visa has been granted received my courier on 2nd July Thanks for all your help in this and will be back to Axaway in the future when applying for residency.

Regards
Sourabh Singh
Sec-22 C, Chandigarh, India