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Axis Bank Complaints & Reviews

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Updated: Feb 19, 2026
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Axis Bank reviews & complaints page 217

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S
Sushanta Mondal
from Kolkata, West Bengal
Dec 2, 2019
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Sir,
My self soma adhikary and i am a account holder of your bank. My branch is baguiati. Somedays ago your representive come my home and told me that i invest 25000 rupees in fd for five years. Thats why i sign that form. When i recive the bond there has been differents written in bond, so i want my payback. I surrender the bond. But two months has been gone i didnt recive any ammount. My account no is [protected].

Regards
Soma adhikary
Phone no :[protected]
Jan 3, 2020
Complaint marked as Resolved 
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Dec 02, 2019
Axis Bank Customer Care's response
Hi, we regret the inconvenience caused. We will check and get back to you with an update at the earliest. Regards, Team Axis Bank.
Verified Support
Dec 03, 2019
Axis Bank Customer Care's response
Hi, we tried reaching you on the number shared earlier, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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    Bubbles Sandhu
    from Delhi, Delhi
    Dec 2, 2019
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    Address: 211-Ambica vihar, paschim Vihar New Delhi 110087, New Delhi, Delhi, 110087

    I am a senior citizens and retired acp from delhi police and holding an account in axis bank branch (Meera bagh, new delhi 110087) from last 10 years. I and my family members have our account in this bank only as a priority costomer. My greviennce is that the personnel manager mr vipin kukereja is a man of very rude behaviour, lacking any compassion and service to the coustmer especially seniors. He never picks up the call and is busy on his private chats and ignores the calls of business purposes, siting the reason that he is not bound to pick up the call of business nature
    Today i:e 2/12/2019 i visited the branch inspite of ill-health for my pension related queries as i was not getting any reply from the bank inspite of repeated calls, but mr kukereja behaved rudely with disrespect leading to aniexty and palpitations in me. I brought all this to the manager of thr bankmr amit aggarwal, who ignored it outright and took no action against the employee. I would request the bank authorities to enquire about this kind of behaviour and ensure that the senior citizens are treated with respect they deserve and ensure that this doesn't happen again with reputed bank like axis bank.
    Axis Bank customer support has been notified about the posted complaint.
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      R
      Ress
      from Mumbai, Maharashtra
      Dec 2, 2019
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      Resolved

      account got blocked /freeze without information

      Address: Dehradun, Uttarakhand, 493221

      Firstly i have opened axis bank asap account through mobile app, and i have completed my kyc and signature in the bank even after that in axis bank mobile app its still shows that i have to complete my kyc from the bank. I have visited the bank many time and the staff and bank manager has told the its a technical error and my kyc is up to date, but after a year its gets closed automatically and the bank manager is telling that my kyc was...
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      Ajit Sheth
      from Ahmedabad, Gujarat
      Dec 1, 2019
      Resolved
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      Resolved

      Address: pratapkunj society vasna, 380007

      I have neo credit card from axis bank
      A few days ago there was a call from axis bank
      From axis bank it was like updating your credit card
      Neo card updet to my zone card
      My card number is [protected]
      My statement has gotten 500 + 18% plus
      Sir i have not reported any of this and therefore i will give this money i talk to many call centers and i get no response from there
      Sir, if i do not get the solution, i do not pay
      Dec 1, 2019
      Complaint marked as Resolved 
      few days ago there was a call from Axis Bank From Axis Bank it was like updating your credit card Neo card updet to my zone card my card number is 5305 6202 1429 1029 My statement has gotten 500 + 18% plus Sir I have not reported any of this and therefore I will give this money I talk to many call centers and I get no response from there Sir, if I do not get the solution, I do not pay
      Axis Bank customer support has been notified about the posted complaint.
      Verified Support
      Dec 03, 2019
      Axis Bank Customer Care's response
      Hi, we tried reaching you on the number shared earlier, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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        R
        ram96516
        from Mumbai, Maharashtra
        Dec 1, 2019
        Resolved
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        Resolved

        My axis debit card not yet activated. Many time contact customer care and nearest branch.
        My debit card blocked some reason and block and replace option used in axis mobile banking app card delivered but no activation in debit card visit nearest branch customer assistant told old debit card active. At the time 2 debit card used in axis atm but 2 debit card block in message received in my phone. Please resolved the problem
        Acc no : [protected]
        Ifsc code : utib0001108
        New debit card last 4 digit no : 2661 (Received in 2 days)
        Old debit card last 4 digit no : 6801
        Dec 26, 2019
        Complaint marked as Resolved 
        I am going to axis bank cantonment branch. inform to the customer service officer srimathi ( deputy manger ) resolved the problem. thanks for customer care approach
        Axis Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 03, 2019
        Axis Bank Customer Care's response
        Hi, we tried reaching you on the number shared earlier, however, we were unable to connect as the number was not reachable. Request you to share a preferred time, when we may connect with you and offer the necessary assistance. Regards, Team Axis Bank.
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          A
          Abhik101
          from Pune, Maharashtra
          Nov 30, 2019
          Resolved
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          Address: Hinjewadi, Pune, Maharashtra, 700127

          I had received a call from axis bank, and today an amount of rs. 1899 has been debited from my account. This has been done without my consent and understanding. Please cancel my subscription of one assist and refund me the amount.

          My one assist relationship no. Is 5700296.

          My debit card ends with 5010.

          Please let me know if any other information is required.
          Jan 11, 2020
          Complaint marked as Resolved 
          Axis Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 03, 2019
          Axis Bank Customer Care's response
          Hi, we request you to call our Phone Banking [protected]/ [protected] numbers for further assistance. Regards, Team Axis Bank
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            উৎপল কুমার বসু
            from Kolkata, West Bengal
            Nov 30, 2019
            Resolved
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            Resolved

            Address: Kolkata, West Bengal

            Sir,
            Your agent had made a max life assured wealth plan, policy no[protected]. But i am yet to receive the policy kit. On contacting her over the phone she shows aggressive attitude. On reviewing all the mail i found that she deliberately put wrong address, that's why it was not delivered to me. She indulges me tp go to the consumer forum if i can.
            At this point i made my decision to sever all relationship with axis bank unless stern action is taken against her for such type of lackadaisical attitude.
            The detail of your agent is as follows
            Agent name : axis bank ltd behala (600870), ph no.:
            [protected], address: 86, a ashutosh, mukherjee road, kolkata
            Regards
            Utpal kumar basu
            16 rakshit para road
            Sarsuna, kolkata -700061
            Jan 5, 2020
            Complaint marked as Resolved 
            Axis Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 03, 2019
            Axis Bank Customer Care's response
            Hi, we are here to help! Please provide us your contact number and we will get back at the earliest.
            Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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              S
              shivang Bhatnagar
              from Gharaunda, Haryana
              Nov 30, 2019
              Resolved
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              Resolved

              Address: 120/7 ram Bhawan mohalla Kayasthan,Rohtak, Rohtak, Haryana, 124001

              Whenever a person is trying to transfer money in my axis asp account. Bank decline by saying transfer failed. Please do the needful. I got stucked as i need to get and transfer money from my account. I tried calling to the axis asap customer care but failed to report the issue. I have a trust over this bank that this issue is going to be resolve as soon as possible.
              Jan 10, 2020
              Complaint marked as Resolved 
              Axis Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 02, 2019
              Axis Bank Customer Care's response
              Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.
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                peta srinivas
                from Mumbai, Maharashtra
                Nov 29, 2019
                Resolved
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                Address: PETA SATYANARAYANA, SUMANGALI DRESSES, Gajapati, Odisha, 761200

                Sir i have taken point of sales machine from axis bank parlakhemundi (Odisha). During january to may 2019 the sales swiped through machine and the amount credited having difference. Several times i had complained to the branch manager, but of no response. The sales swiped for more amount, but the settled amount credited for less amount. I had complained to their corporate office, yet no resolution please help me in this matter
                Jan 8, 2020
                Complaint marked as Resolved 
                Axis Bank customer support has been notified about the posted complaint.
                Verified Support
                Nov 29, 2019
                Axis Bank Customer Care's response
                Hi, we are here to help. Please share your contact number with us and we will get back at the earliest. Regards, Team Axis Bank.
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                  J
                  Jandhyala Visalakshi
                  from Bengaluru, Karnataka
                  Nov 29, 2019
                  Resolved
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                  Resolved

                  Address: Hyderabad, Telangana, 500089

                  I paid for a online fastag with axis bank on 18th november, 2019.

                  There is no response for the number of emails i have sent them, nor i am able to get connected to their phone line which has been prominently given, saying in case of any issue please call them on[protected]. It will get connected, but no one will respond and is on wait.

                  Pathetic service from axis.

                  Hope they improve and cater to the customer needs.
                  Dec 31, 2019
                  Complaint marked as Resolved 
                  Axis Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Nov 30, 2019
                  Axis Bank Customer Care's response
                  Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
                  Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                    N
                    Nikhil Kochrekar
                    from Badlapur, Maharashtra
                    Nov 29, 2019
                    Resolved
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                    Resolved

                    Address: Thane, Maharashtra, 421503

                    I tried calling the customer care number about this but there's no response. Rs 20498 is debited from my account without any prior notice. They just completely swept my account now it has zero balance. I don't know who to contact about this. I saw many people complaining about the same issue some of them have received a reply but it isn't resolved yet. I hope i get my money back. I'm so frustrated right now. I'm not receiving any response from you. This is my third time submitting a complaint it has been 3 weeks i still haven't received my money back no message from bank either
                    Jan 5, 2020
                    Complaint marked as Resolved 
                    Axis Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Nov 30, 2019
                    Axis Bank Customer Care's response
                    Hi, we are here for help! Please DM us your registered contact number and we will get back at the earliest.
                    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                      K
                      kaustubh.choudhary
                      from Raipur, Chhattisgarh
                      Nov 28, 2019
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                      Address: H 1, Scheme No 54, Vijay Nagar, Indore, Madhya Pradesh, 452010, 452016

                      Dear axis,

                      I have received following messages today, that say:

                      Message 1:

                      "dear customer, mandates reference no: utib[protected] issued to icici bank limitd with value 14040 and frequency adhoc is accepted for the account number ending with xxxxxxxxxxx2675.in case of any issues please get in touch with your branch."

                      Message 2:

                      "your a/c 772675 is debited by rs. 118 on 28nov19. Avbl bal: rs. Xxxxx. Xx. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] for dispute"

                      I don't think i have issued any such mandate.
                      Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

                      Best regards,
                      Kaustubh
                      Axis Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Nov 29, 2019
                      Axis Bank Customer Care's response
                      Hi, we regret the inconvenience caused. Please provide us with your registered contact number through a DM and we will get back at the earliest.
                      Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                      Dec 02, 2019
                      Updated by kaustubh.choudhary
                      Dear Axis,

                      The same message came again and an amount of 118/- has been deducted again.
                      Message 1: "Dear Customer, Mandates reference No: UTIB[protected] issued to ICICI BANK LIMITD with value 14040 and frequency Adhoc is accepted for the account number ending with XXXXXXXXXXX2675 . In case of any issues please get in touch with your branch."

                      Message 2: "Your A/c 772675 is debited by Rs. 118 on 29Nov19. Avbl Bal: Rs. 20826.83. Info: Sign. Verf. Chrgs Mandate Regst/ Stop. Call [protected] for dispute".

                      Please do something about it.

                      Thanks
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                        P
                        Pulakbaran Chakrabarty
                        from Kolkata, West Bengal
                        Nov 28, 2019
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                        Address: AXIS BANK LTD, Credit Card Operations, Gigaplex,4th Floor, NPC 1, Building No 1, Plot No1, 5,MIDC, Airoli Knowledge Park, Airoli, Navi Mumbai, Kolkata, West Bengal, 400708

                        I had been issued a credit card of miles & more bearing number 5593xxxx xxxx 7430. I had not asked the card and accordingly i contacted my axis bank branch. I requested for cancelling the same one month's before. Even after the regular dialogue and assurance, i received the bill against that card.
                        Now why should be harassed by your credit card department and why the said card was not stopped/ cancelled? Is it not harassment of a senior citizen for your mistake? Who are the responsible persons for such unnecessary harassment?
                        Axis Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Nov 28, 2019
                        Axis Bank Customer Care's response
                        Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.
                        Nov 29, 2019
                        Updated by Pulakbaran Chakrabarty
                        [protected]
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                          L
                          Lipun P Varghese
                          from Pune, Maharashtra
                          Nov 28, 2019
                          Resolved
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                          Resolved

                          deactivate one assist service from my axis bank account

                          Hi,

                          Last day i got a call from one of the axis bank executive, in that call they are explained some of the plan named one assist or something like that. After that call my account got debited rs. 1899. Actually i don't want this service. I contacted many of the axis bank customer care numbers. But not got a proper response for the same. I want to deactivate this service. Please do the needful and let me know....
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                          S
                          SaiTeja08
                          from Mumbai, Maharashtra
                          Nov 28, 2019
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                          Address: YSR, Andhra Pradesh

                          Money of 588 rupees have been debited from my bank account stating ecom pur/google* and i even dont know anything about and why the money have been debited... Could you please look into the issue and let me know why the amount have been debited...
                          If it is debited by any mistake can i know when i would get my refund...
                          For what the money have been debited
                          Axis Bank customer support has been notified about the posted complaint.
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                            M
                            Montyagar
                            from Saharanpur, Uttar Pradesh
                            Nov 27, 2019
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                            Address: R 14/85 RAJ NAGAR GHAZIABAD, UTTAR PRADESH 201002, Ghaziabad, Uttar Pradesh, 201002

                            Dear All,
                            This is to inform u that i m ex- employee of axis bank ltd and i had a personal loan due to s9me reason i left the bank and after that i was jobless for 11 months and from three months i m doing the job and my backlog is high due to that i m unable to give the installments. The employee of the bank name Mr. Tanuj Sharma sitting in Noida sec 128 Axis House in loan department.
                            He is calling my family members and misbehaving with them. He is using foul language with my mother and brother and sister in law and he has given threat that he will go to my sister in laws school where she works and will create a scene there.
                            Please look into this matter and take the strict action against him or i will proceed with the legal action.

                            Sir he is harrasing me mentally which is effecting my health and my family.

                            Please do the needful and solve this matter.

                            Regards,
                            Harsh Agarwal
                            [protected]
                            Harsh.[protected]@gmail.com
                            Axis Bank customer support has been notified about the posted complaint.
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                              anjanmandal
                              from Kharagpur, West Bengal
                              Nov 27, 2019
                              Resolved
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                              Resolved

                              Address: IIT KHARAGPUR, LLR HALL ROOM NO: B340, Munger, Bihar, 721302

                              Dear customer, your a/c 660301 is debited by rs. 118 on 27nov19. Avbl bal: rs. #.00. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] for dispute use your debit card, atleast once in 180 days on purchase transactions to keep your personal accidental insurance...

                              What is this why money is debited
                              Never see any bank debit money like this
                              Dec 29, 2019
                              Complaint marked as Resolved 
                              Axis Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Nov 27, 2019
                              Axis Bank Customer Care's response
                              Hi, we are here to help! Please share with us your registered contact number and we will get back shortly.
                              Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                Sonali Mali
                                from Pune, Maharashtra
                                Nov 27, 2019
                                Resolved
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                                Resolved

                                Address: Sangli, Maharashtra, 416416

                                Dear team,

                                I have received following message today, which says
                                Message 1 at 1:57pm -
                                Hello! Your a/c no. 515154 has been debited by rs. 118 on 27nov19. The a/c balance is rs. *. Info: sign. Verf. Chrgs mandate regst/ stop. Call [protected] (If in india) if you have not done this transaction.

                                I don't think i have issued any such mandate.
                                Could you please help me to understand what is going on? And if it's a fake something could you please stop it immediately?

                                Best regards,
                                Avadut k. Katkar.
                                Dec 29, 2019
                                Complaint marked as Resolved 
                                Axis Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Nov 27, 2019
                                Axis Bank Customer Care's response
                                Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
                                Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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                                  pvnkr
                                  from Mumbai, Maharashtra
                                  Nov 26, 2019
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                                  Address: Thrissur, Kerala

                                  When i bought my car last year, the dealer fixed Axis bank Fastag on my car.

                                  It worked only ONCE for me. After that everytime i use it, it gets rejected. The toll people say I've no balance. But in the Axis bank account, it shows I've balance.

                                  I tried calling the Axis Bank Fastag customer care. They NEVER PICKS THE CALL.

                                  I contacted the dealer who put me into trouble by providing such a useless product. But they say I've to contact the customer care.

                                  I've been trying to contact the customer care for last 6 months. Not even one time they picked.

                                  I suggest everyone to avoid buying Axis Bank Fastag. It's daylight loot and cheating.

                                  I'm going to file a complaint against the bank.

                                  People, please stay away from Axis bank Fastag.

                                  Thank you.
                                  Praveen
                                  Axis Bank customer support has been notified about the posted complaint.
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                                    Kaurbrinder13
                                    from Noida, Uttar Pradesh
                                    Nov 26, 2019
                                    Resolved
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                                    Resolved

                                    Address: Udham Singh Nagar, Uttarakhand, 263153

                                    This is in your reference that i have done a payment on 20 november 2019 for my driving licence of 1950 and as per my record that payment was a fraud as that payment was not related to driving licence because i have done the payment again which was only 200. Now i am requesting you please refund the amount of 1950 as soon as possible so that i should not create any trouble to your company.
                                    Dec 27, 2019
                                    Complaint marked as Resolved 
                                    Axis Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Nov 26, 2019
                                    Axis Bank Customer Care's response
                                    Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
                                    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
                                    Axis bank has deducted an amount of Rs 590 from my account has consolidated charges. I got a message saying charges for cheque bounce. I've not used cheques for atleast last 10 years in this account. The avg amount in my account would be only less than Rs 5000 every month. Please give me an explanation or reverse the amount back to my account.
                                    Axis Bank Customer Care's response, Nov 27, 2019
                                    Verified Support
                                    Hi, please share your registered contact number and we will get back to you at the earliest. Regards, Team Axis Bank.
                                    Today when i checked my account 1100rshas been deducted. Why it has been deducted i dont no. But it shows as a deduction for consolidated charges. I request you to solve my eequest as soon as possible. Other wise i m going to close my account.
                                    Axis Bank Customer Care's response, Nov 28, 2019
                                    Verified Support
                                    Hi, we understand your concern. We adhere to complete transparency and disclosure about all our service fees and charges. You can get more details on this link http://bit.ly/2N8cGCp . Please feel free to write back to us along with your registered contact details in case you have any further queries and we will get back at the earliest. Regards, Team Axis Bank.
                                    I Have a Company Salary Account Type SAPPM. 12/10/19 Deducted Consolidated Charges with GST 350+
                                    Now, 9/11/19 Deducted Same Consolidated Charges with GST 977.why this Charges. This is too much. This is my Money. Axis Bank Fraud. How, date you deducted. This is not charges. Theft. Give me right details. Refund my Amount 977.
                                    Axis Bank Customer Care's response, Nov 27, 2019
                                    Verified Support
                                    Hi, we are here to help! Please DM us your registered contact number and we will get back at the earliest.
                                    Also please note, as part of the resolution process, our executives will never ask you to initiate any financial transaction or download any app or part with confidential account-related information. Please refrain from doing so and report such incidents immediately. Regards, Team Axis Bank.
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