Western Union
Western Union Holdings Inc.
Customer satisfaction rating: 33%
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42
COMPLAINTS
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Western Union Customer Care

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Address
P.O. Box 6992
Greenwood Village
United States - CO80155-6992

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1600 441 851  [India]
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Additional info
Customer Service in English
Western Union Financial Services, Inc., P.O. Box 4430, Bridgeton, MO 63044

Customer Service in Hindi, Urdu, Marathi, Kokani or Malyalam
Western Union Financial Services, Inc., P.O. Box 130780, Dallas, TX 75313

Corporate Headquarters
P.O. Box 6992m Greenwood Village, CO 80155-6992
+1 720 332 1000

Media Relations
P.O. Box 6992, Greenwood Village, CO 80155-6992
+1 720 332 1000

Investor Relations
P.O. Box 6992, Greenwood Village, CO 80155-6992
+1 866 405 5012
+1 720 332 8276

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Submit a Complaint
Customer satisfaction rating
33%
Complaints
42
Pending
0
Resolved
14
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So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 09:00 am - 09:00 pm
Tue 09:00 am - 09:00 pm
Wed 09:00 am - 09:00 pm
Thu 09:00 am - 09:00 pm
Fri 09:00 am - 09:00 pm
Sat 09:00 am - 09:00 pm
Sun 09:00 am - 09:00 pm

Western Union Complaints & Reviews

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I registered on WesternUnion website on Apr 27, 2021 and submitted softcopy...
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Hi,

My name is rafiah Ahmed khan and this regarding my money that send to julias tigga account in india and the mtcn number is [protected] yesterday morning from the store but is under process and they need that mo ey very urgently so please release the money as soon as possible from your end and its a humble request..
Regarding for my money
Apr 02, 2021

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    I sent to money india from Australia. But when my brother going there to pic money than western union guy charge 50 rupees...
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    I transferred my college application fees to Germany using Western union. Since then I have been following up for reciept of my payment. They have giving excuses and giving me timelines again n again. It been almost 5working days and I still not have recieved anything from them.

    Are they frauds?
    Jan 19, 2021

    Complaint Status

    Western Union customer support has been notified about the posted complaint.
    hi Shivani - has your issue been solved? Need your feedback.
    I also want to send money but now that they are giving me trouble in starting phase I am doubtful
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      My sis tranfer 52310 inr in my account from 10.10.2020 and money not come in my aacount wht is ur issue why money not come in my account wedtron union fraud plz help plz
      Money not come in my account
      Oct 15, 2020

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      Western Union customer support has been notified about the posted complaint.
      hi Mehek - did your issue get resolve?
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        Hello, i had made a transaction through western union on the 27th august’ 20 of £1530 to birmingham city university to...
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        This is about cheating people called numerous times talked with customer service they are simply lying i am getting money...
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        I have made international transaction through western union to oriental bank of commerce in India of RS 20337.42 on 24th Sept...
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        I have applied for western union agency through regional manager of western union 45 days back. He took registration amount...
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        A fraudster named Raju posing as Western Union Transfer based out of DR Complex, Uttarahalli Hobli, Bangalore(fake address...
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        Indian rupees 10, 0000 transferred to my account from canada on 30th of april 2019, till date money has not come to my account...
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        The staff sitting at western union camp belgaum karnataka 59000 is not at all helpful
        They simply trouble the customer and ask when them to do which is not required
        For instance i had been to collect the money sent by my one of relative from saudi arabia
        The proces is so simple just show the 10 digits code and receive the money
        But that person asked me to wait half and hour and then asked to give some identity xerox as well as original where as it could be even scanned from mobile phone but she wanted it in her hand.
        She has simply troubled me telling
        Cash counter is closed
        Wait for half an hour
        Come on tuesday where as monday also work could be done
        This was seriously not expected from western union atleast
        Just because such silly staff we have to loose our trust which we have on you
        Disappointed!
        Mar 25, 2019

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          My name is patrick, i used the online western union to transfer money to haiti. It allowed me to make two transactions using...
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          I am vinayak apate mtcn number [protected]. I gave wrong account number it's my fault and they deposit in that account but with that account number i gave account holder name. If given account number and given account holder name is different than how come they deposit in that account.
          I ask western union how they deposit the money in that account buy they said it's already successful transfer to account
          We can't do anything u have to contact bank
          Why should i contact bank i gave money to western union so if their is any problem i have to contact only western union
          Can u sort out my problem
          My contact detail [protected]
          Email [protected]@gmail.com
          Feb 11, 2019

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          Western Union customer support has been notified about the posted complaint.
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            Dear team,

            Somehow, i have became a part of fraudulent calls. Looking for support on this matter to find out...
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            Sri sandhya power systems h. No:10-3-62/1, shop no. G2 street no.3, sri ganesh plaza, beside metro restaurant, andhra bank lane, east maredpally, secunderabad - 500026... This is is to inform u that this branch service is not good, every time they are saying no amount in bank... We are very poor people.. Requesting for gas subsidy amount since 15 days the amount only 2000/- daily every time changing the date in the receipt and asking to come on that day... Ok all the time our job sir will not give permission but even taking leave and roaming for bank to home, me and my husband also went yesterday so he told no cash give me your bank account details will transfer said... Ok my husband given bank details also till now din't transferred.. So my husband called him and asked so the bank person answered the girl transferred or dint i dont know will confirm call bank after 10 min, again my husband called after 10 min so he answered till now dint transferred come to bank tomorrow at 12pm, so my husband said what is the problem why u people are doing like this i'll give complaint on ur bank... So the bank person called (Shravan kumar cont no.[protected]). He said go and give complaint to anyone nothing will do anybody... If will go to the bank every month for subsidy amount... So less amount will not give... For that's why we are taking for every 5 to 6 months for that also he is not giving... If we are suffering this much and what about the other customers please take action as soon as possible and please do needful... My husband name p. Santosh cont no.[protected]... Thank u
            Dec 05, 2018

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            Western Union customer support has been notified about the posted complaint.
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              Hello sir
              My name is samrin bano and today is almost a month of harrassement by a wu agent. A friend a guardian just...
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              Dear sir
              I transferred my money from Riyadh marooj branch to ghaziabad India on 4th July.
              Although it is Instant...
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              Hi,

              I wanted to send approximately 15000 INR to my dad's account, but I made a mistake with account number (but the other details were correct).

              Andhra Bank, without matching name or address with the account number successfully completed the transaction and forwarded it to wrong person.

              As I do not know who the wrong person is, I want the bank to help me get my money back. How can they complete the transaction when the name and address did not match with account number?
              Jun 26, 2018

              Complaint Status

              Western Union customer support has been notified about the posted complaint.
              Jun 26, 2018
              Updated by ali123619
              Western Union is saying that they cannot help me here. When I am using the service to get the money from A to B, it is their responsibility to help with the problems being faced during the transaction.
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                I send the money from saudi to india but there is a branch in belgaum karnataka this is the contact number [protected] these people's are don't know how to deal with the customer. My mother is in hospital but they are not ready to release the fund. Tell me what to do. All the details given but they are introducing new rules which is not in your company. Please advice me what to do
                Sep 11, 2017

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                Western Union customer support has been notified about the posted complaint.
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