| Address: Dehradun, Uttarakhand, 492001 |
You are requested to please make a note of the incidence and take corrective/ punitive action against the responsible person.
On jan 30, 2019, at aroud 10.23 am, i visited the axis bank, pandri raipur branch, where i have a current account in the name of arogya medical agency - [protected], to deposit cash.
When i reached the counter your officer mr tejram was doing some paper work, i put the cash and deposit slip on the counter by this time he was busy on his phone so i waited for some time to complete his conversation.
At this moment there was another customer to deposit cash, mr tejram took his cash and deposit slip and started counting his cash, keeping my cash on table aside.
I asked mr tejram thjat whoever has come earlier his cash should be counted first then this officer said ok, i am doing but continued to count cash of the second customer.
I went to branch manager and reported the incidence but instead of accepting the fact and correcting the mistake he told that the second customer always come earlier.
This is really embrassing and insulting behaviour and punitive action is justified.
If at all, you want to pay special attention to any customer assign a separate counter or priority desk but please do not insult any individual who is an account holder with you.
You are requested to do the needful and acknowledge.
Currently i am having 2 current account and 3 savings account with the branch and in such situation will need to change the bank.
Thanking you.
Yours
Manikant jain,
Current account, arogya medical agency, no. [protected]
Raipur,
Mob[protected]
Mar 9, 2019
Complaint marked as Resolved
Axis Bank customer support has been notified about the posted complaint.
Verified Support
Jan 31, 2019
Axis Bank Customer Care's response Hi, we tried reaching you today, however, unable to connect as the number was not answered. Request you to share a preferred time, when we may connect with you and offer necessary assistance. Regards, Team Axis Bank.