Axis Bank Complaints & Reviews

Dear sir,
Im operating my saving account in axis bank from last 10 year,
I have persinal loan in hdfc bank before 5 months and my repayment goes from axis bank saving account. Axis bank rejected my ecs mandate without reason in this month after deduction of 4 emi without informing me.
I have make frequent time call to shikrapur, pune, axis bank hime branch but they are not attending the call.
Really surprising for this type of services for premium customer.

Regards,
Santosh salunkhe

I have a problem triggered with my savings bank account. I have
Applied for sbi po's online using my axis bank debit card. Once it
Showed the transaction as failure but the amount of rs.605.15 is
Deducted from my account. When i tried for second time the transaction
Was success and again amount of rs.605.15 is deducted. How can i get
My money back because i have applied only for 1 time but the balance
Is deducted 2 times. Hope to solve the issue as early as possible.
Please do this needful

Respected sir/madam with online I send message for my dad for loan you all contact my dad and collect all personal details and u told dad to contact axis bank ballia branch my dad gone there and personally talk with branch manager he clearly told no loan given for pensioner and showed a rude behaviour with my dad ex army staff pl check and take an appropriate action against the branch manager thanking you.

Dear sir/madam,

I requested axis bank to update my mobile number for mobile banking & internet banking on 14th of april 2016. Just to let you know one more thing that i am not in india currently so i mailed the customer care.

Axis bank customer care suggested me to fill crf and send it back to the my branch's( 233, 2nd main, between 15th and 16th cross, sampige road, malleswaram) email id i.E.: malleswaram.[protected]@axisbank.com, with other proof like passport and visa. And they told that it will be done within two working days.

I sent all the required documents with crf on same day i.E.: 14th of april 2016 and still waiting.

For me they are just useless and they don't care about their customer requirements and comforts. I would not do any transaction using this account.

For your reference i am attaching the conversation with axis bank customer care and axis bank malleswaram.

I had transferred an amount of Rs 15000/- to another account on April 30th (Saturday). Due to some reasons, the transaction was not successful, but the amount was deducted from the account. When i called the customer service, they informed that the amount would be refunded withing 2 working days.
I also have a mail from the customer service stating that the amount would be refunded.
Its been 3 days, the amount has not be returned. When called the customer service, they are stating that they would raise a Complaint and then put the call on hold for another 10mins. No response received from them yet.

I am SBI customer but i have withdrawl the money Axis Bank ATM 10000/- ATM no withdrawl the money but deduct my account.i have complain to sbi care but, he told me your complain is resolve the branch.
Then i go the branch he said me your withdraw is sucessfull .
Then i tell him i was stand there 5, 6 minute After the i have push cancel button and 1, 2 minute after go out the ATM
pl. help me
[BZ-ATMSBI] Rs 10000 withdrawn from A/c xxxx 4416 on 300316 at AXS ATM BPCN2437.Txn# 9729 .Avl bal Rs 92653.47.

Dear Sir / Madam,
I have been using axis bank credit card almost since last 10 year. In the month of April 2016 i have been wrongly charged with late payment fees and interest on it in spite of their own statement showing that payment has been received on due date. I wrote them about 22 mail from 01.05.16 to 03.05.16 but no satisfactory reply from their side. When i had asked them about banking ombudsman email id and contact details i have been denied the information. I request you to help me in this regards.

Hi,

From almost one month I am putting mail to axis bank team on my issue that the money debited twice from my debit account while making payment to merchant.
Provided merchant bill copy proof also, still no one is bothered to call ..
they just sending me copy pasted formatted replies.


by Naveen R, Subhash Doddamani etc

Just fed up, worst experience I had .
Please help me if possible.

Axis bank collection team worst behavior in handling customer.. We informed clearly about the status of current loan account and informed the valid reason to the loan team of the main branch.. But still we are receiving lot of calls from multiple nos from collection team chennai paris branch.. Very worst behavior by few persons they don't know the basic knowledge of handling the customers. Will raise a complaint against those members to head office.
Kind advice to all the people pls don't avail any facility from axis bank.. They will not help us even in a emergency situation and many fraud members are working over there.

Sir/madam
With a lot of bitter experience with axis bank service i am raising my complaint to those non responsive for which we are suffering a lot!

1. Submitted complete filled form with necessary documents on 13.04.2016 & account opened on 18.04.2016, as per branch/axis care information. A/c no. 91*******150.

2. Welcome kit not received after 10 days & contacted branch for status.Only was informed as "dispatched" & courier awb no..Then ased courier company for delivery status & we came to know the address is incomplete & returned to branch.

3 finally collected welcome letter & debit card only from bank on execute of documents on 30.04.2016.

4. I have to submit cheque in stipulated time frame to sales tax office & payment gateway agent for omecart, com but dont know where my cheque gone??? Branch is saying will receive shortly but how they can not tell. Since the address putted wrong in system from mumbai office.

5. Again i was asked to fill a form for address change on 02.05.2016 which will take another 3-4 days for address change? Then, again i have to ask bank for fresh cheque & then only i can proceed???? Hope, this procedure will take at least another 2-3 weeks... Why this type of illogical waiting to customer? Where the wrong thing made by axis representatives only????? Where is the guarantee that the same will not occur again??? As branch not taking any responsibility...

6 regarding activation of debit card??? Branch advices to generate atm pin from atm by registered mobile no [protected]. (Given in opening form)

7. Visiting to atm, its showing there is no registered mobile no is linked with the account

8. Again visiting to branch, i was asked to wait for few days again as the form is still available with branch. Only my account no is created...Ok, pls investigate, how is this possible to create account no only with a wrong / incomplete address & without mobile no????

9. Called to [protected] & asked them what is going on??? What the wrong with me that i choose axis to open my business account????

Branch showed me in system that the mobile no is given in account but how sms/notification are not coming they dont know viz-a-viz your customer care & atm is saying there is no registered mobile no with this account...

Now, tell me what should i do & where to go????

I have already registered the above account with our partners & really feeling very very worst service & misleading from your esteemed organization.


Please find attached my filled form & welcome letter which was returned due to your problem only.

Hope, you may determine that the above case should be investigated properly to avoid wrong entry & misleading to customer which really unexpected from axis bank.

Expecting a prompt action on this case & a firm date by which account details, mobile etc to be corrected as per my filled form & documents.


Regards

Rimpa kundu dey
Cust id:[protected]
Mob no. - [protected]

I had non receipt of debit cards and demat account kit approx four month from the account opening date, even though bank had deducted charges for the same.
After that i made the compliant and visited many time for the same but the bank person just give me the assurance.

I had also met with the branch manager for the same but he also give assurance not solution.

Please help me for the same, as i got very frustrated from bank by such type of service.

Regards

Vivek khandelwal
[protected]

Receiving threatening calls from [protected]/[protected] from this no from past one month.
Even she is calling my relatives and friend so that i feel insulted.
She is abusing from past one month. Please sort out this issue at the earliest.
as regularly she is calling and abusing to me and my family.

Please look into this as it is unbearable and please let me know if can file a police complaints against them.

Dear Sir actually a axis Bank employee adviced me and forced that please you issue credit card for ur use. Which will be free of cost and no charged u will have to be pay. I said that I have already a credit card of my choice and I do not need another credit card but he say that sir please it will be free of cost. So I agree for issue a credit card. Then he ask me, u are married or not ? I said that I m married then he said so please u issued your wife's card also. After 10-15days I got 4 credit card two my zone credit card and two neo card. Which was not free of cost and I have received a msg that 572.5 RS is due payment for my zone card no. [protected]. On 5/5/16
So I contact customer care and she advised me that u will have to be complaint in this regarding. So please kindly take legal action and I could not pay any type of payment for credit card and please cancelled all my credit card.

DEAR SIR
PLEASE FIND THIS ATTACHMENT AND CRADIT PAYMENT TO THIS
ID-INGAY0390006
Bank name- Axis bank
Branch name- Mirzapur road (Darbhanga)
Date of transaction - 27.04.2016
Complain no[protected]
Amount - 70000.00

When I contacted My local Darbhanga Axis Bank branch manager, he told me please approach the GEORGE TOWN (CHENNAI) Axis bank Branch because..the money has been sent to the particular branch.

This is to inform you that, i have opened an current account in axis bank pondicherry main branch at two weeks ago. Still i have not received my debit card.When i asked the representative which opened account for me, there is no proper information from him. Can you please involve in this and do the needful.

Account name : hitech net park

Branch : pondicherry


--
Regards
Chandran
[protected]

Axis bank employees or their franchisee will tell you that processing fee will be reduced after approval from some higher level but never believe it as they will charge full with additional charges in the name of stamping charges.
They will tell you that if loan is repaid/cleared after one year, no penalty will be levied but instead they will charge at about 6% .When you ask them, they will tell you that it is written in your agreement and you will find that it is there and you can do nothing except loosing money.
They will not disburse the loan amount on due date after sanction and signing the agreement saying that there is a discrepancy in papers. You are in a bitter position and can do nothing In this situation either loose your purchase by forefitting advance money or offer some to ban personal for disbursal of loan amount.
If you fail to manage the bank personal, all processing and stamping charges will be forfeited and nothing will be refunded. You will have to loose all advance money paid for purchase as well as the processing fees and stamping charges.
The above fraud may occur in many other bank also but particularly BEWARE of AXIS Bank.

Axis ban employees or their franchisee will tell you that processing fee will be reduced after approval from some higher level but never believe it as they will charge full with additional charges in the name of stamping charges.
They will tell you that if loan is repaid/cleared after one year, no penalty will be levied but instead they will charge at about 6% .When you ask them, they will tell you that it is written in your agreement and you will find that it is there and you can do nothing except loosing money.
They will not disburse the loan amount on due date after sanction and signing the agreement saying that there is a discrepancy in papers. You are in a bitter position and can do nothing In this situation either loose your purchase by forefitting advance money or offer some to ban personal for disbursal of loan amount.
If you fail to manage the bank personal, all processing and stamping charges will be forfeited and nothing will be refunded. You will have to loose all advance money paid for purchase as well as the processing fees and stamping charges.
The above fraud may occur in many other bank also but particularly BEWARE of AXIS Bank.

Hi axis bank,
Sub: complaint on axis bank personal loan (Axis bank loan acc num: ppr[protected]

I got a call from axis bank employee mahesh (Mobile num: [protected]) regarding personal loan. I had a chat with him on the same and i applied for personal loan in axis bank for the amount 3, 00, 000/- (3 lakhs) and 36 months tenure and the rate of intrest is 13.5 %, procssing fee is 1.25 %
Amount: 3, 00, 000 /-
Installments: 36 months
Percentage: 13.5 %
Processing fee: 1.25 %
Axis bank loan acc num: ppr[protected]
Please find the customer copy attachment which i got from axis bank.
I agreed for the above and given the documents on 13/03/2016. As per his commitment i should get the loan on or before 22/03/2016. Then it changed to 25/03, 28/03, 31/03, 01/04.
He does not bothered about changing the dates and not even showing interest in calling me & informing me or responding my calls. Usually we will apply personal loan for an emergency and in between we have to follow up for the status.
After so many fights finally i got the amount on 04/04/2016.
Now the actual problem started.
I got a message from axis bank on 06/04 stating that emi of 6903/- should be paid on 10/04/16. But i have to pay the emi 10181/-. I don't know how the installment changed from 36 to 60.
I cal'd mahesh and informed him regarding the same problem and he said that he don't know. After that he dint taking my calls and not replying to my messages even.
I was hospitalised for an emergency and in between this problem. Then also i visited axis bank in old airport road and they asked me to visit kundhanalli branch and visited there also. They asked me to visit jayanagar branch. I dont know what you people are making me to do.

Please respond to my questions
1. After the commitment, how axis bank can change the installments?

2. If a complaint is raised, doesn't customer service guys have responsibility to rectify it or even to follow it up?

3. The worst thing is, the concerned person (Mahesh) is not picking the call's and responding for the messages. I need to take action on that guy mr. Mahesh (Mobile num: [protected]), i need the status on that?

4. Without my permission or informing, how can you change the installments?

5. I got amount on 04/04/16 and i have to pay first installment on 10/04/2016? Without completing a month or at least 15 days, how you can expect first installment?

Being one the best bank's in india, you should not cheat/fraud common man for percentages (Sorry to use the word).

After spending so much time to write the complaint and so much amount spent on calls, please reply to this if you find time to answer.
Else i will raise the complaint in social media and surly will contact consumer court.

Regards,
Vikram p
[protected]
Axis bank loan acc num: ppr[protected]

My name is ritesh wadhwa

Last 3rd week

4 april se mere account se na to withdraw ho rah hai na credit
Malviya nagar axis bank ke koi manu ([protected]) yeh bi aaj kal kr rhe hai

My last date of payment was 11 march . i submit my cheque by 8 march 10:30 am at bank. they charged me rs 1030 for late payment in next bill. customer care executive says that your payment was late. this is absoulote fraud. they said we received your payment by 16 march. my bank statemt says paymet of cheque was dr on 13 march. this is fraud by axis bank they are demanding late fees in every bill