Axis Bank Complaints & Reviews

On date 12th April 2016 at 21:11 hrs I went Canara Bank ATM for withdraw Rs.7, 000/- (Seven thousand only) but, I received Rs.4, 000/- (Four thousand only) from ATM. It means I received Rs.3, 000/- (Three thousand only) less amount. In receipt full amount deducted from my account.
Again (after the same time) at 21:13 hrs I try to withdrawn Rs.3, 000/- (Three thousand only) but at this time I received Rs.2, 000/- only. It means Rs.1, 000/- less amount received. In receipt full amount deducted from my a/c.

Date Time Withdrawal Amt Actual Received Less amt Received
12/04/2016, 21:11hrs Rs.7, 000/- Rs.4, 000/- Rs.3, 000/-
12/04/2016, 21:13hrs Rs.3, 000/- Rs.2, 000/- Rs.1, 000/-

Dear sir, I m Ur Priority Account holder. applied for credit card. through bank personnel. long time ago. the way Mr Snehadeep Manjre is handling priority customers is very bad. I am planning to close my account from Axis Bank. whenever i am asking any update from Mr. Manjre he is either not receving my calls or just avoiding to reply.
this is not the way to treat customer who is saving his money in priority manner in your bank.

Dear sir/ma'm,

I have received the credit card (Card no. : [protected]) near about 1 month back but unfortunately after repeated trying it has not been activated. I have already reported to your local representative mr. Amit who proactively called me for the new card and the same day i applied for the card after discussion with him. If it requires so many long time a get a normal service from you then what will be the future i am really wondering and what is the value of my instant purchase decision? The two toll free number provided back side of the card ([protected], [protected]), i don't know whether axis is running any puzzle game or patience checking methodology through these. Please let me know if we the customer is always seem to you fool that you put us always in trap.

May i please request you to help me out.

I expect that i need not to go up to consumer forum to get ultimate solution.

Best regards,
Rajesh chakraborty
M: [protected]
A/c no. : [protected]

My account no:-[protected].
Credit card no:-[protected].
Axis dispute no:-[protected].
In my credit card one fraud transaction has happened on[protected]. But this has been resolved after a long time 1.5 years (Consumer forum complaint no:-589116) by the help of consumer form. But they have not updated my cibil score because of this i am not able to get loan in any bank. Because of this i am suffering a lot. I desperately need money for my sisters marriage. If i wont got the loan marriage will be braked. So please help me to resolve this.

Dear Sir,

I am unable to use internet Banking (showing error Invalid User Credentials)Following last six month but error not rectified by Axis Bank Team.

Also I am unable to use Axis Mobile App (Error Showing Your registration has been terminated . Please contact the nearest Branch for Reactivation) Following last one week.

I was visiting many time Axis Bank Civil Lines Allahabad branch and filled the many form for rectification.

scan copy attached of all detail.

Dear Sir,

From last 17 years I have Salary account in your bank. I use ESC facilities on every 28th for LIC premium.

On every 28th my LIC premium debited through ECS for Rs. 5375/-. (16ECS) On 28th Feb 2016, due to some social problem I could not maintain above balance.

As a result your bank has charge Rs.12187/- as ECS Return Charge.

I have already given request letter in Law Garden Branch & three times visited to solve this issue, but till it is pending.

Its my humble request to return amount, so I can manage my son's fees of 12th Science.

Hope you understand the situation & co-operate.

Regards,
JALPESH THAKKER
[protected]

I am Sanjay Pal. I opened a A/c on "Axis Bank Koch Bihar" with opening balance Rs. 5600 they give me a instant kit with A/c No - [protected] on 03/05/2016. They said thai A/c will active in between 3 days but till now the A/c is not activated. They said that A/c is running on but I do not get any SMS or Mail related to opening of A/c and I also tried to Login in internet banking but website said that invalid input. Now what to do? Please...

Dear Sir/Madam,

I need help to sort out a dispute with AXIS bank from where i have take a home loan. I have tried to convey many times to the bank but bank is not sorting out the issue rather asking me to pay additional amount.

The details are as follows:-

1. I have take a Home Loan from Axis bank in Dec 2015. The Sanctioned amount is 72 Lacs, out

of which i have taken 62 Lacs are disbursed as per the requirement in discussion with Axis bank

representative. Also, we have informed Axis bank representative as we don't need any more

amount of remaining sanctioned loan amount so they can start EMI.

2. Axis bank representative did not informed us about the status of EMI and also did not

informed us that we need to downsize the loan so the EMI will start.

3. In Meantime, Axis bank started Pre EMI (Only interest) of amount around 50, 000 Rs per

month from February 2016. Axis bank debited my saving bank account every month for this.

4. As we are under impression that, EMI is started for our Home Loan and we are ok with it.

5. Later when i requested Axis bank for the statement of my loan account, then i have realised
that Only Interest of 50, 000 per month is charged for 3 months (Total around 1.5 Lakhs) and

there is no principal amount deduction.

6. I have contacted bank and asked for it, as per them we have to downsize the loan amount

then EMI will start. Then at May 1st week i have given request to the bank to downsize the

loan and start my EMI. My EMI cycle is at 11th of Each month, At 11th May 2016 bank

deducted again around 50, 000 saying its pre EMI.

7. Even after given request to Start the EMI, bank charged pre EMI for April Month.

8. Then i have asked Axis bank, they can atleast start EMI from May as i have already paid

around 2 Lakhs Rs. for their fault as they have not given complete information about this

process and deducted 2 Lakhs Rs for their fault.

9. Bank is refusing to start the EMI and saying EMI will start from 12th June 2016 onwards as

there is some policy change in revision interest. It means again i have to pay 50, 000 for

month of May as only Pre-EMI, which is not at all acceptable as a consumer.

I request you to please help me this matter. The total 2 Lakhs Interest i have paid should be

considered as EMI and deduct applicable principal and interest amount and to start my EMI

from this May 2016.

I am an NRI Customer and very it's difficult for me to visit india every time for such matters due

to Job constraints. My parents who are senior citizens and not so well health wise to visit branch

more often.

I am happy to take any legal action against bank as per your suggestion or recommendation.

My details are as follows:-

Axis bank Address :-

Axis Bank Ltd, Loan Centre, Dheeraj Baug, Ist floor, Near Hari Niwas Circle, Naupada, Thane W - 400602

Loan account no. is PHR[protected]

1) Full name as per loan account:Akshay Nivrutti Ghuge
2) Pre-EMI amount: Around 50, 000 INR
3) Loan amount:Sanctioned 72 Lakh, disbursed 62 Lakh
4) Date of Birth:17-Oct-1983
5) PAN Details:AKRPG8677L
6) EMI Cycle date:10th of Every month
7) Loan account no. PHR[protected]

Waiting for your reply earliest.


Thanks and Regards,

Akshay Ghuge

My wife had a credit card with AXIS Bank and we have some dues that we couldn't pay, the recovery team of AXIS Bank including Credit Card Manager is harassing us and calling our friends and family to make us feel insulted in front of them, They are using abusive language over the calls and threatening us, Please help.
Number Of Credit Card Manager - [protected]
Credit Card Holder's name - Mrs. Meena Talwar

Credit card fraud happens of rs16005/- on 5th nov 2015 at mid night. On same time credit card was with me & i have not share credit card details to anyone. During fraud time, i have not received any message on mobile from your end. On next day i have received call from axis bank | financial crime management department that your card has been blocked due to unaccepted transaction happen on my card. So after that i have submitted dispute form along with police complaint details to axis bank during same period.
I have logged complaint on customer care & also visited to nearest axis branch but nobody support me.
Complaint reference n[protected] dated 11/17/2015
On 11th may 2016 i have observed that my saving account goes in mines of rs - 22316.91 & deducted 2, 400 rs. Nobody from bank had intimated before for amount deduction. I have not linked credit card for auto deduction of money from my saving account. I contacted to brach customer care but no positive response.
Today complaint reference 22296380 dated 12/05/2016
This is totally metal harassment & due to this case my routine life got disturb. Please support me to resolve this case.

Hi axis credit card team,

I am shailendra bhaskar and i started using axis bank credit card-[protected].
Actually, one of your employee ms. Parul [protected] (Vaishali, ghaziabad branch)- suggested me neo card and told me ample of offers.

Well on 07/05/16, i used card on petrol pump and then on 11/05/16 again on petrol pump.
But on 11/05/16, i received a sma on my mobile that inr 500 spent on 11-may-16 at ruchika service st. Avbl lmt :rs. 48985.69.

I did not get the sms and today (12/05/16) called to parul and asked for the same that i spent only rs. 1000 total but why balance in low than rs 1000. Then she said that in my statement all extra amount will be waived off and i'll get 5 % discount more. I asked how come then she said that she will call me again with her senior.

Now, parul called from her number but ms. Priya was there as senior of parul.
She is one of the dumb and stupid character which i ever talked. I do not know how you guys recruit her. She do not know anything even blaming parul for her fake commitments also. And suggesting me that pay your money and block your card, i do not care.

I do not know what is going with me and is your sales team made me fool or what?
Because in starting according to parul, axis bank offering me ample discount but when actually i used card, you guys are charging according to your wish or your sales team committed me fraud or fake lines.

I just want to know or ask, on spent of rs 500 at petrol pump why you deducted rs. 15.61 from my balance, when your sales team offered me 5% discount.

Also what is my bill cycle? Where is 50 days grace period and all, every thing.

You know what, your sales team do not know what is bill cycle also?
What the crap? What kind of training you are giving to your sales team.
They do not have 5% knowledge of anything, only they are female and they are using their gender for sale purpose.

I want strict action on this and as i am your old customer and your sales team did wrong commitment then i will not pay extra amount on this transactions.

Looking for the earliest response or i'll take some serious action, may i will involve police in this.

Regards
Shaielndra bhaskar
+91-[protected]
+91-[protected]

Dear sir,
I have to reset my security question. Because my internet banking is not working in my office they are asking some security question that i forget the answer. So i read in the website of axis bank to reset security question. I go to new ashok nagar block a axis bank atm for reset question but i can't reset the question. We got a message on screen we can not process the request. After that i cancelled the functionality of atm (Reset security question). At that time there was no transaction made both the atm's. The time is 20:05. So i go to another atm which is from icici. It's hardly distance half km. I just walk by foot. I check in icici atm i saw i have only rs 254.00 in my account. While it was rs. 19254.00. A transaction is made in 20:06:49 of rs. 19000/- which i have not made because axis bank atm is not working. Bank not supported to find out how transaction is made. I think there are a scam who made a false transaction which have enough knowledge of bank atm. They knew the system fault. I also go to axis bank preet vihar branch office staff told to me these type of case always happen in this area's. But bank doesn't take the things seriously. So they not appointed any guard in that atm beacause there was no guard at that time. Now i am facing our working system. Please help me. Personal information: bank name:axis bank (Sec-44 noida),
Name: ankur srivastava s/o devi sharan srivastava
Account number:[protected]
Mobile number:[protected]
Amount:19000/-
Compalin id: [protected]
User use atm id: bcpn136202 and bcpn136209
Money deducted from atm id: bcpn136202
Date: 08/04/2016
Time: 08:00:00pm to 08:04:50 pm
Amount deducted message :08:06:49 pm
Police complain id: dd no.- 41b dt 16/04/2016
Police station: new ashok nagar new delhi
Axis bank home branch complain date:11/04/2016
Footage provided date:02/04/2016

Without my permission some amount getting debited from my account, It is mentioned in the statement like TIP/SCG.VISA.POS.DT 080516. If I ask customer care they say if I use my debit card in hotel or some shopping it will be charged. Am using salary account and what is the use it, why you guys charge me for using debit card. The restaurant or super market or where ever we swipe they charge 2 percent for using card, the merchant will pay the bank some percentage and why the hell you guys charging from us too. you guys charging all sort of sevice charge, atm usage charge, quarterly charge etc etc from use without fail, including all this charge this hidden changers.

If this is your process alert us through sms u will be charged certain amount since you swipped with this merchant, you guys correctly charging 15 rs for sms right the what is the pain for you to alert a customer. If we repay loan or cc bill you guys keep on msging right why can't do this .

I need a proper response for this and i need my money back till now which is debited.

Hi, this is moumita ghose, i have a salary a/c in axis bank, i have done imt to a hdfc bank a/c on dated:28/04/2016 by using net banking, 5000 & 3000 respectively. But the person whom i've sent the money could not take out the money from the atm, every time it is saying, transaction is declined and the money yet not get returned to my account which is already deducted from my a/c, my a/c no is [protected], axis bank branch: electronic complex, salt lake city, kolkata. My registered phone no is [protected], the phone no: i've done the imt is [protected].

My address is: manali house, flat no. V-13/14, narayantala (W), baguiati, kolkata -700059, west bengal,

Hy my name is savan suthar and i would gave open my sharebanking account in axisdrect .
branch area bapunagar and name of the person
manishbhai alpesh and parmil but he is no give a good resoonse and last three week they are told me just give a week but after week he dont give me answer and completed the 6 to 8 week but they are not give me a any responce for account
and they were charge 3 time already in my account amount around 1400 and 3 time so i dont know what happen and they dont give me a replt anykind.

Dear sir,
Im operating my saving account in axis bank from last 10 year,
I have persinal loan in hdfc bank before 5 months and my repayment goes from axis bank saving account. Axis bank rejected my ecs mandate without reason in this month after deduction of 4 emi without informing me.
I have make frequent time call to shikrapur, pune, axis bank hime branch but they are not attending the call.
Really surprising for this type of services for premium customer.

Regards,
Santosh salunkhe

I have a problem triggered with my savings bank account. I have
Applied for sbi po's online using my axis bank debit card. Once it
Showed the transaction as failure but the amount of rs.605.15 is
Deducted from my account. When i tried for second time the transaction
Was success and again amount of rs.605.15 is deducted. How can i get
My money back because i have applied only for 1 time but the balance
Is deducted 2 times. Hope to solve the issue as early as possible.
Please do this needful

Respected sir/madam with online I send message for my dad for loan you all contact my dad and collect all personal details and u told dad to contact axis bank ballia branch my dad gone there and personally talk with branch manager he clearly told no loan given for pensioner and showed a rude behaviour with my dad ex army staff pl check and take an appropriate action against the branch manager thanking you.

Dear sir/madam,

I requested axis bank to update my mobile number for mobile banking & internet banking on 14th of april 2016. Just to let you know one more thing that i am not in india currently so i mailed the customer care.

Axis bank customer care suggested me to fill crf and send it back to the my branch's( 233, 2nd main, between 15th and 16th cross, sampige road, malleswaram) email id i.E.: malleswaram.[protected]@axisbank.com, with other proof like passport and visa. And they told that it will be done within two working days.

I sent all the required documents with crf on same day i.E.: 14th of april 2016 and still waiting.

For me they are just useless and they don't care about their customer requirements and comforts. I would not do any transaction using this account.

For your reference i am attaching the conversation with axis bank customer care and axis bank malleswaram.

I had transferred an amount of Rs 15000/- to another account on April 30th (Saturday). Due to some reasons, the transaction was not successful, but the amount was deducted from the account. When i called the customer service, they informed that the amount would be refunded withing 2 working days.
I also have a mail from the customer service stating that the amount would be refunded.
Its been 3 days, the amount has not be returned. When called the customer service, they are stating that they would raise a Complaint and then put the call on hold for another 10mins. No response received from them yet.