[Resolved] Axis Bank — Online credit card fraud | |||||
Credit card fraud happens of rs16005/- on 5th nov 2015 at mid night. On same time credit card was with me & i have not share credit card details to anyone. During fraud time, i have not received any message on mobile from your end. On next day i have received call from axis bank | financial crime management department that your card has been blocked due to unaccepted transaction happen on my card. So after that i have submitted dispute form along with police complaint details to axis bank during same period. I have logged complaint on customer care & also visited to nearest axis branch but nobody support me. Complaint reference n[protected] dated 11/17/2015 On 11th may 2016 i have observed that my saving account goes in mines of rs - 22316.91 & deducted 2, 400 rs. Nobody from bank had intimated before for amount deduction. I have not linked credit card for auto deduction of money from my saving account. I contacted to brach customer care but no positive response. Today complaint reference 22296380 dated 12/05/2016 This is totally metal harassment & due to this case my routine life got disturb. Please support me to resolve this case. Was this information helpful? | |||||
May 17, 2016 Complaint marked as Resolved xyz Axis Bank customer support has been notified about the posted complaint. Verified Support Oct 09, 2018 Axis Bank Customer Care's response Hi, we have noted your message. We will get back to you shortly during our working hours which are from 9:30 am to 6:30 pm (Monday to Friday and on the first, third and fifth Saturday). We are here to help. Regards, Team Axis Bank. Hi, we have noted your message. We will get back to you shortly during our working hours which are from 9:30 am to 6:30 pm (Monday to Friday and on the first, third and fifth Saturday). We are here to help. Regards, Team Axis Bank.
Verified Support Oct 10, 2018 Axis Bank Customer Care's response Hi, we request you to share the correct complaint number to check and assist you. Sorry for the trouble. Regards, Team Axis Bank.
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 6 Comments | |||||
Comments
Dear sir /madam,
I am communicating with your department since 22nd June 2017 for credit card fraud case on [protected]@axisbank.com, customer.[protected]@axisbank.com, [protected]@axisbank.com.Also I have regularly contact your department on [protected] to get updates of this case. Since I have communicated first through mail I kept calling and asking is anything needed from my side. And they keep saying the department will contact you I don't have to do anything. They received everything from my side. You can also check your tephonic records for this. And today when I called up to ask the status your people are saying they didn't receive anything and the case is closed and reason mentioned over there is non receipt of documents from my side...!!
I have also made an application to Pune Police they are also trying to contact you. They send your department so many mails but you guys are not even responding to their mail as well. if you are opting for emailing service then please give the efficient service. I haven't received one single mail for demanding documents. Your official send me blank dispute form on 21st June 2017 on my request. Can't your staff send me one single mail before closing this case. Before closing my case your department haven't even bothered to check my mails and at least giving me an opportunity of being heard on top of it shamelessly your department is mentioning that I haven't submitted you the documents..!!! If you can send me the credit card bill then can't you send me the status of my case by mail. I have completed each and every formality from my side.
P. S : whatever I am saying about the status of my case, I collect this information after contacting your department.Neither I received any mail nor I received any letter which can give me the current status of my complaint.
Kindly do the needful. Expecting a positive reply from your side at earliest.
I am communicating with your department since 22nd June 2017 for credit card fraud case on [protected]@axisbank.com, customer.[protected]@axisbank.com, [protected]@axisbank.com.Also I have regularly contact your department on [protected] to get updates of this case. Since I have communicated first through mail I kept calling and asking is anything needed from my side. And they keep saying the department will contact you I don't have to do anything. They received everything from my side. You can also check your tephonic records for this. And today when I called up to ask the status your people are saying they didn't receive anything and the case is closed and reason mentioned over there is non receipt of documents from my side...!!
I have also made an application to Pune Police they are also trying to contact you. They send your department so many mails but you guys are not even responding to their mail as well. if you are opting for emailing service then please give the efficient service. I haven't received one single mail for demanding documents. Your official send me blank dispute form on 21st June 2017 on my request. Can't your staff send me one single mail before closing this case. Before closing my case your department haven't even bothered to check my mails and at least giving me an opportunity of being heard on top of it shamelessly your department is mentioning that I haven't submitted you the documents..!!! If you can send me the credit card bill then can't you send me the status of my case by mail. I have completed each and every formality from my side.
P. S : whatever I am saying about the status of my case, I collect this information after contacting your department.Neither I received any mail nor I received any letter which can give me the current status of my complaint.
Kindly do the needful. Expecting a positive reply from your side at earliest.
To
Dear sir
Credit card fraud happens - on 21st aug 2018 at mid night. On same time credit card was with me & i have not share credit card details to anyone. During fraud time, i have not received any message on mobile from your end. On next day i have received call from axis bank | financial crime management department that your card has been blocked due to unaccepted transaction happen on my card. So after that i have submitted dispute form which is not at getting up dated .
I have logged complaint on customer care & also visited to nearest axis branch but nobody support me.
Complaint reference 44172958 dated 21/08/2018
This is totally metal harassment & due to this case my routine life got disturb. Please support me to resolve this case.
Dear sir
Credit card fraud happens - on 21st aug 2018 at mid night. On same time credit card was with me & i have not share credit card details to anyone. During fraud time, i have not received any message on mobile from your end. On next day i have received call from axis bank | financial crime management department that your card has been blocked due to unaccepted transaction happen on my card. So after that i have submitted dispute form which is not at getting up dated .
I have logged complaint on customer care & also visited to nearest axis branch but nobody support me.
Complaint reference 44172958 dated 21/08/2018
This is totally metal harassment & due to this case my routine life got disturb. Please support me to resolve this case.
I redeemed 10000 axis bank's edge reward points on 4th October, 2018. After successful redemption of 10000 edge rewards point, I got amazon voucher worth 2000. After some days i was checking my credit card transactions, then i saw 10000 debit transaction and it happens on same day and same time of redemption of axis edge reward points.
I don't know why this happened. Please resolve it as soon as possible because i haven't made such transaction from my credit card of 10000 rs. Please help.
I tried many website to register regarding this but failed.
I don't know why this happened. Please resolve it as soon as possible because i haven't made such transaction from my credit card of 10000 rs. Please help.
I tried many website to register regarding this but failed.
Axis Bank Customer Care's response, Oct 9, 2018
Verified Support
Hi, we are here to help! Please provide us with your registered contact details. We will get back shortly. Regards, Team Axis Bank.
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Axis Bank Limited Corporate Office, Bombay Dyeing Mills Compound, Pandurang, Budhkar Marg, Worli, Mumbai, Maharashtra, India - 400025
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We have already responded to your concern via service request number: 18582868 on your registered email ID dated November 20, 2015. In case of any further assistance in this regards, please reply to the same email.
Regards,
Axis Bank