| Website: | simplehai.axisdirect.in |
I am writing to address a pressing matter concerning my Demat account with Axis Direct, and I seek your immediate attention and resolution.
My Demat account details are as follows:
DP Account ID: 52077616
Demat Account Number: IN[protected]
As a retired serviceman, I have not utilized my Demat account with Axis Direct, and recently I observed an unwarranted charge of Rs 183.3 in my account. Understanding the implications of maintenance charges, I promptly settled the outstanding amount by making a payment through Google Pay, as evidenced by the attached screenshot. Additionally, I provided the Axis Direct Razorpay payment gateway receipt, clearly indicating the payment of Rs 183.3.
Despite my efforts to rectify the situation, I have encountered resistance from your customer representative, who insists that the aforementioned amount remains pending. This has led to considerable frustration and confusion on my part, as I am eager to close my account with Axis Direct.
I have attached the necessary screenshots for your reference.
I kindly request your urgent intervention to review the payment records and facilitate the closure of my Demat account at the earliest. I believe in the fairness and transparency of Axis Direct and trust that this matter can be resolved promptly.
Should this issue persist without resolution, I am prepared to escalate my concerns to the higher authorities within Axis Direct and, if necessary, file a formal grievance with SEBI. I trust that such steps won't be required and that we can resolve this matter amicably.
I appreciate your immediate attention to this matter and look forward to a swift resolution.
Thank you.
Sincerely,
Parveen Kumar
DP ID[protected]
Demat account number - IN[protected]
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