Axis Direct — debit order date not changed as requested - payment profile affected

Good day,

I will continue to send this mail until my payment profile for my direct axis loan has been corrected and proof of such sent to me. Please see mail sent in june 2017, advising that our salary date has been changed and that debit order should please be moved to 25th of every month – this was not done by direct axis, even though i received an e-mail confirming that my notification has been received.

However, now it reflects on my payment profile that i had an unpaid debit order – why is this??? Is there absolutely no recourse for the person/ persons at direct axis who did not do their due diligence in having this done timelously?