Axissecurities.in — closure and reversal of maintenance charges for axis direct account

Hi,
I have a salary account with Axis bank which was opened in August 2017. With my salary account ‘Axis Direct’ account was also opened regarding which I wasn’t informed prior to the account opening. I was under the impression that this is an add-on service with my salary account and I wouldn’t be charged for this apart from savings bank account maintenance fee. But recently I have been charged ~₹679 till date towards Axis Direct account maintenance charges and the transactions has taken place in parts for few past few days.
I got in touch with the Axis Direct customer care last week and logged a complaint with them for ‘Axis Direct’ account closure as well as refund of the amount that has been charged from me and that I only want to keep my salary account with Axis Bank. I haven’t heard back from them yet and even today a small amount has been deducted from my salary account. The executive told me that the total charges for ‘Axis Direct’ account would be around ₹880. I am even afraid to maintain a decent balance in my savings account because my past experience hasn’t been that great with Axis Bank.
I request you to get this matter escalated regarding the closure of my ‘Axis Direct’ account and also reversal of the charges that have been charged till date from me.

Thanks