B. E. S. T. Undertaking — 307 ladies' special bus timing

To,
Sir/madam

Thank you for your kind response but things are going as usual. Again, 307 ladies' special staff are behaving arrogantly to follow their given timing. Especially, from monday to thursday, they are not following the timing and they start the bus from marol depot as per their own wish when the bus' actual timing is 5:30. Today also many ladies missed the bus especially pregnant ladies who always depend on that bus, it passed seepz with few passengers at 5:30 that means they started before 5:30. I enquired some of my friends who catch the bus from marol depot, they told that they started bus after 5:20. The staff just hurriedly left for completing their job and they are not bothered about their service. What is this sir, after complaining again and again, you people are not noticing these things? My response is on behalf of all the ladies who are depending on that bus. Please do not think it as a single voice.
Kindly do the needful,
Thanking you