B.E.S.T. Undertaking Customer Care
Brihanmumbai Electric Supply and Transport Undertaking
Customer satisfaction rating: 9%
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637
COMPLAINTS

B.E.S.T. Undertaking Customer Care

Brihanmumbai Electric Supply and Transport Undertaking

Address
Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
869
down
318

Fax:
Fax:
+91 22 2418 7322  
+91 22 2372 4657  

Additional info
For Purchases related to Transportation-I, Transportation-II & General Section:
Materials Management Department (Dadar)
1st Floor, Transportation Engg. Bldg., Tilak Marg,
Dadar,
Mumbai – 400 014.

For Purchases related to Supply / Building:
Materials Management Department (Kussara)
2nd Floor, Bijlee Bhavan, Kussara Bunder Road,
Mazgaon,
Mumbai – 400 010

View More Information...

Customer satisfaction rating
9%
Complaints
637
Pending
0
Resolved
53
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

B.E.S.T. Undertaking related photos (67)

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B.E.S.T. Undertaking Complaints & Reviews

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B. E. S. T. Undertaking — regarding a best bus driver

 Valentine Fernandes on Dec 14, 2018
I was driving my bike on one side Softly and a Bus driver tried dashing me then I let him go ahead then I stopped my bike at a side and then he started shouting me for no reason.Then he started the bUs and again tried to smash me. My foot just missed to smash under the tyre. So I went forward and asked him what is ur Problem he started abusing me and he told me ''Gand mei Bamboo daalega" idhar se jaa warna dekh tuu...as I saw passengers nd the road is facing problem I let go things but I wanna punish him for this harrassment he has done pls do something...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — very high electric bill since past 6 months

 miitul shah on Dec 13, 2018
Consumer no :[protected]*7
Customer name : dinesh premji shah
Address: 9, 1st floor, plot no : 346, sadhana buldg, telang cross road no :1, matunga, mumbai - 400 019.

We are getting very high electric bill since past 6 months, our bill has been doubled since past 6 months.
Also we doubt that there is someone else connection joined with our meter.
Request you to please check the electric meter and bring a solution for it at our earliest.

Warm regards,
Dinesh premji shah
(+91 [protected])...
Complaint comments  Read comments Complaint category Other

B. E. S. T. Undertaking — delay and few number of best busses

 Kash Geller on Dec 6, 2018
The frequency of best busses is absurdly weak. There are hardly any busses to parle between intervals of even 1hour and even if the bus arrives... Its either 2 busses of same number or busses which goes to the same route right behind each other. Recently the bus fare were also increased but there is no change in the frequency nor in the timings of the busses, also the timings of busses stated in m-indicator is sheer lie. The best is for the service of the public! Please do the needful....
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — amount debited from bank account but status of payment still payable.

 charles@charleschildrenwear.com on Dec 5, 2018
Hello,
We have paid the amount of rs.6680/- online to the best electricity for the consumer number[protected]*4 on 4th december 2018. This amount has been debited from my bank account but i have not received the receipt of payment done and the payment status still shows payable on the best electricity website for the above mentioned consumer number....
Complaint comments  Read comments Complaint category Municipal Corporation

B. E. S. T. Undertaking — extra amount

 Sherali22 on Dec 5, 2018
I got 330/- bill amount in previous month and i paid it
But now in current mont i got 430/-
There is no new consumption of electricity so why the hell i got charged extra 100/-
After that i m raising an complaint
But ur system is not getting accepting it
Reason
Fill the consumer number
I filled it
But again same prompt
Now u say
Which one i fill...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

B. E. S. T. Undertaking — online electric bill payment error [Resolved]

 panchambadludhobi on Dec 4, 2018
Dear sir/madam

My self pachan badlu dhobi consumer number "[protected]*2" living at dadar kohinoor building e-1 room no. 102. I paid my bill online on 04.12.2018 around 8pm on your website www.bestundertaking.net and my bill amount was rs.1440 and i also received the email notification from bank that rs. 1440/- is debited from my account against mumbai electricity supply but at the end of the payment i got error msg but money is debited from my account and still my bill is showing unpaid.

Plz solve my problem as soon as possible.

I am attaching the photo...
Complaint comments  Read comments Complaint category Banks

B. E. S. T. Undertaking — regarding low bill

 ak patni on Dec 4, 2018
My meter no.[protected], b ward, having details as follows
Name : shree fakir m. E. Kamran
Meter no. : [protected]
Add: 79 kambekar street, waheedna bldg, r. No:8, 1st floor, b ward, mumbai:3.
Bill date :26/11/2018
Amount : rs 620/-
Mobile no : [protected]

With regard to the above i would like to bring to your notice that there is mistak in meter reading, or may be meter fault, as my average bill is not below rs.1000.
Sir kindly look into the matter as urgently as possible....
Complaint comments  Read comments Complaint category House, Apartment Rental

B. E. S. T. Undertaking — less frequency

 Monali nair on Dec 3, 2018
In bkc during prime time there are no buses for kurla station. Bus no. 1 comrs which goes towards kurla and is always empty but doesnt take any of the passengers. many bus no 1 goes empty but bus no. 310 doesn't come.
If during prime time bus won't come then when will it come.
This is the reason best is always in losses.
If this keeps on going on then best will never earn profits...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — bus number 63 frequency in evening

 Paru Kothari on Dec 3, 2018
Dear sirs,
Every evening i wait at the bus stop at deepak talkies for bus number 63 from 5.15 pm onwards. And regret to inform you that this bus has no fixed timing, sometimes the bus doesn't come for more than 35-45 minutes. Even today while i'm writing this to you, bus hasn't come. 167, 168, 57 have good frequency. Why can't you cut on their numbers and send 63, 52 instead. At least we can reach half way. Thanks,
One harassed patron traveller...
Complaint comments  Read comments Complaint category Employees

B. E. S. T. Undertaking — street light

 Mkkashyap on Nov 30, 2018
Despite several complaints in dadar best undertaking, street light section for providing lamps on pole numbers ah 10, 11&12 at shaikh misri road, antop hill, mumbai-400037, no action has been taken. The street still remains dark in nights. Almost 6 months are passed, but no response from careless and inefficient best authorities.
Is there any higher authority to pull the ears of these incompetent workers to get the work done?...
Complaint comments  Read comments Complaint category Government Organizations

B. E. S. T. Undertaking — best buses should hire better conductors

 Kazama jinx on Nov 28, 2018
I believe best is a profit making company as its least bothered about its customers or passengers... Rude conductors who are tired of their jobs and treat passengers inhumanly.. Just be reminded that ur salary comes from our pockets and though we can afford rickshaws, we travel in best keeping environmental wellness in mind..
I personally would never prefer best again and won't do any thing thinking of ur well being.. Get treated as u treat others.. Say u r a conductor and u will get the # service from my company... A straight middle finger to u for being the # people alive.. Regards,...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — bus no.492 - no indicator and conductor not waiting for passengers

 mitalib on Nov 21, 2018
At 5.30 pm, on monday, nov.19, i was waiting for 492 at cadbury junction, thane. There were other commuters who travel regularly by this bus. There were several buses with no display passing by. A similar bus arrived just before 6 pm. It was not crowded and it stopped away from the bus stop. The conductor did not call out that this was 492. As we ran toward it, the bus left. The ladies at the bust stop told me that this was 492, and they identified the conductor. I was angry and i waited another 35 minutes before the next bus arrived. The conductor confirmed that the earlier bust was 492 and several...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — not stopping bus on bus stop

 Sunny Gurav on Nov 20, 2018
Driver & condotor has not stop bus on bkc telephone exchange bus no 181, time - 6.40 pm. Bus - mh01 - ap 0479, condotor blame no stop but 7- 9 person were standing on stop we all ran further & catch bus on signal. After waiting for, 20 minutes bus is not stopping which has no rush inside. Bus conductor not giving name or i'd no, speaking rash language. Please take action against such conductor, driver has appolize for his mistake i don't know there was stop but conductor responsibility to stop bus & guide of bus driver is new. Waiting for your prompt action....
Complaint comments  Read comments Complaint category Government Organizations

B. E. S. T. Undertaking — 223 route staff 115758/013404

 Satish Mandale on Nov 17, 2018
Respective sir 16/11/2018 i was waiting bus 223 osh deposit sai bai mandir samata nagar road is one way bucz road work is going on 223 route so bus had divided coming towords sevenbunglow bus no osh 1598 depo dint took right turn to come inside (Dittani park) and
{thakur cinema} the goes straight and we all was waiting at stop past 35mins bus board was osh depo book i call samata nagar chowki and took detail of conductor driver i told them to complain of both even i'm complaining you sir so plz take action bucz they don't care people r waiting inside and they r going empty bus bus timing...
Complaint comments  Read comments Complaint category Business & Finances

B. E. S. T. Undertaking — unauthorised bill

 shiva nandi on Nov 14, 2018
An unauthorised bill is delivering every month which is reflecting in my email and as well as personal mobile number. This seems to be outrageous which is resulting in my work efficiency.

I request you to please take a necessary action towards the bill occurring which will help me in my future emails and phone number with such bills again.

Appreciate your help and your prompt response.

Thanking You,

Shiva Nandi
[protected]...
Complaint comments  Read comments Complaint category Other

B. E. S. T. Undertaking — street light not working

 Aashish03 on Nov 11, 2018
Dear sir,

We, the residents of raheja vihar chandivali powai mumbai would like to draw your kind attention towards the poor upkeep of street lights in our region.


Entry road off chandivali fatm road in our region have not been repaired for quite a while. There are wear and tears all over the wiring mechanism. The state of the street lights is more terrible amid the stormy season. During the evening individuals frequently stagger down. Additionally, non availability of proper lighting across the streets increases a further chance of accident and other mishaps.
Complaint comments  Read comments [1]Complaint category Municipal Corporation

B. E. S. T. Undertaking — issue in electricity bill - consumer no.661197175 - laxmi b parab

 nileshravani0687 on Nov 6, 2018
Dear sir/mam,

Since last 3 months i had follow up with my electricity bill payment issued with g south ward at wadala but my query not resolved yet. As i had seen in current month also i get bill of rs.7, 150/- which was actually need to resolved in last month so please look into this matter on urgent basis & revert back with satisfactory answer...
Complaint comments  Read comments [1]Complaint category Utility Services

B. E. S. T. Undertaking — heavy bills on unjustified grounds with no supportive documents and proofs

 rameesh718 on Nov 1, 2018
Consumer no.[protected]

We have lodged a complaint against best undertaking, colaba, mumbai 400001 regarding their strange way of calculation causing heavy unjustified bill for the last month amounting rs 6250=00.

They replied just telling in air that billed amount is ok.
Why? Why such a blank and vague answer without attaching any documentary support and they want us to believe us too just because they have said ihenct. Even the supreme court when justifies any verdict, they have to add the needed documents to prove the truth of their verdict.
Hence...
Complaint comments  Read comments Complaint category Government Organizations

B. E. S. T. Undertaking — wrong consumers no given by your employe [Resolved]

 sai raunak on Oct 31, 2018
Sir one day ur person has come to my mom shop to remove meter for non payment of bill shop was closed my neigbour had given my mob no to this ur person i request him tio give me my consumer no i will immediately transfer ur dues he has given me no. I had pay amt of rs 10660.. And send him detail and say thx to him
Now my kids mistake he had guven me wrong consumer no
So i am requesting u to help me and look in this matter
Thx
Manmeet singh
[protected]...
Complaint comments  Read comments Complaint category Municipal Corporation

B. E. S. T. Undertaking — online bill error [Resolved]

 JAYSHREE BHANGRE on Oct 30, 2018
My self prabhakar mahadik living at lalbagh harharwala building no.2 room no. 11. I paid my bill online on 19.10.2018 at 7.25 pm and my bill amount was rs.520 and i also received the msg from bank to deduct 520/- against best but at the end of the payment i got error msg and deduct money from my account and still my bill is showing unpaid. Plz solve my problem as soon as possible.

Thanks...
Complaint comments  Read comments [1]Complaint category Other

Recently Discussed

8 hours 36 minutes ago
B. E. S. T. Undertaking
regarding a best bus driver
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extra amount
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B. E. S. T. Undertaking
amount debited from bank account but status of payment still payable.
4 days ago
B. E. S. T. Undertaking
regarding low bill
4 days ago
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unauthorised bill

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