B.E.S.T. Undertaking Customer Care
Brihanmumbai Electric Supply and Transport Undertaking
Customer satisfaction rating: 10%
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653
COMPLAINTS

B.E.S.T. Undertaking Customer Care

Brihanmumbai Electric Supply and Transport Undertaking

Address
Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
892
down
324

Fax:
Fax:
+91 22 2418 7322  
+91 22 2372 4657  

Additional info
For Purchases related to Transportation-I, Transportation-II & General Section:
Materials Management Department (Dadar)
1st Floor, Transportation Engg. Bldg., Tilak Marg,
Dadar,
Mumbai – 400 014.

For Purchases related to Supply / Building:
Materials Management Department (Kussara)
2nd Floor, Bijlee Bhavan, Kussara Bunder Road,
Mazgaon,
Mumbai – 400 010

View More Information...

Customer satisfaction rating
10%
Complaints
653
Pending
0
Resolved
64
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B.E.S.T. Undertaking Complaints & Reviews

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B. E. S. T. Undertaking — electricity meter tampered (red light)

 vishal verupanda on Feb 14, 2019
Electricity meter was tampered. Red light was glowing. Past 3/4 months bill was faulted and increased meter reading was counted than the orginal reading.
Kindly come and repair the electricity meter box down our apartment.
Name-dinesh hariram junjunwala
Acct no[protected]
The bill was supposed to be 3000 but it was doubled and came 7600 for jan month.
We are quite irritated with this tampered meter and unable to register the complaint. We kindly request the authorities to do the needful....
Complaint comments  Read comments Complaint category Unauthorized charges

B. E. S. T. Undertaking — buses not on time 59 & 60

 @kshara on Feb 14, 2019
Best bus no 59 & 60 depart from kurla station to veer kotwal udyan & m. P. Chowk (Mazgaon). But buses not in time from kurla station, dont have any bus from kurla station 40 minutes standing their for bus no any bus their,
Dont have any buses their then why time is given in best timetable for buses,
How many time complaint for the similar problem. Their is more people travel from this route. It is your duty to give services to common people but public ready to use best bus service but you not give sufficient service to them please as soon as solve the problem.
Mimimun after...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — bus number 453 is always late

 Shilpa Salian on Feb 11, 2019
There is only one bus which comes goes to mulund from kanjur east that is bus number 453. They say the frequency of this bus is in half and hour. But recently, almost everyday i have to wait for one an hour.
The bus used to come by 9.15, people going for a job come by 9 and the bus comes at 9.45 or worst 10 ; we office people have to reach at office by 10 and every late mark affects our salary.
We would've preferred local train but again the destination is not close to the station and it costs a lot everyday so we prefer bus.
So i would request the concerned people to look...
Complaint comments  Read comments [1]Complaint category Public Transportation

B. E. S. T. Undertaking — excess bill

 Enter10ment ki Duniya on Feb 8, 2019
Excess billing for. Consumer number:[protected]*
Consumer no:[protected]*
To,
B. E. S. T office
Colaba.
Mumbai.
Date: 08.02.2019

Subject: excess billing for. Consumer number:[protected]*

Dear sir,

I am shop owner at khetwadi. My consumer number is as above. My electricity bill for the month of september 2018 is very very high compared to earlier bills. My average bill is rs.3000/- 5000 per month, my previous month (August) bill was amount of 2958 the usage has not changed; no new appliances have been added....
Complaint comments  Read comments Complaint category Pharmacy

B. E. S. T. Undertaking — highly inflated electricity bills

 milan45 on Feb 7, 2019
Hi my consumer no is[protected]. I have a electri connection with best undertaking mumbai.

For the last two months we have been getting very inflated biils for our electric connection

Our average bill is around 1000/- but in nove/dec period it has come as 6800/- which is highly infalted

The bill number is [protected]
And bill month is : jan-2019

Pls look into this urgently...
Complaint comments  Read comments Complaint category Other

B. E. S. T. Undertaking — delay of route no.513 and 522 from vashi station

 jj.jagdishjadhav@gmail.com on Feb 6, 2019
I waiting from 6.10pm from vashi station bus stop till upto 7.22pm no bus here please arrange frequency of 15 minutes so public not decide to go another transport please solve this issue as early as possible always delay in various public transport but this type of service is unpredictable always think about those peoples who are travelling from best bus there are many buses of nmmt transport but at least one bus not coming right now...
Complaint comments  Read comments [1]Complaint category Public Transportation

B. E. S. T. Undertaking — ecs facility

 Lata Jaisinghani on Feb 4, 2019
The customer service manager,
Best,
Mumbai.

Dear sir,
Re: customer no.[protected]*0.
Bill no:[protected] dt. 28/01/2019.

I have received your above bill for the electricity consumption at my residence at b-51, 5th floor, plot-85, maker tower, g. D. Somani marg, world trade centre, cuffe parade, mumbai - 400 005.
I am surprised to note that you are showing the arrears of rs.8841.92/- being the bill amount for the preceding month. I have got an ecs facility with your undertaking which is mentioned in your bill also as under: “payment...
Complaint comments  Read comments Complaint category Other

B. E. S. T. Undertaking — bus route no 35

 Bhaktas on Jan 31, 2019
I am office goer and travel daily by this bus from vakola to marol maroshi depot everyday. The bus frequency has become very bad.in the morning there is no bus for more then 45 minuted (8.45 to 9.30). This is the only bus to go to marol maroshi depot. Please deploy more buses in office hours in morning and evening. Please take some serious action....
Complaint comments  Read comments [1]Complaint category Public Transportation

B. E. S. T. Undertaking — wrong meter reading

 jpaul123 on Jan 4, 2019
Consumer no. :[protected] *3
Meter no : u188228
Name : veronica john paul
220-222, jehangir baug, veer savarkar marg, shivaji park, mahim, mumbai - 400016.
Mobile no : [protected] / [protected].
Complaint : the meter cabin has been recently repaired in the month of october. Before we used to get bill amount of approx inr 400/- however after the repair, we are getting bill of inr 20400/-.
Request you to kindly the connection incase there is an interchange with other meter....
Complaint comments  Read comments [2]Complaint category Other

B. E. S. T. Undertaking — high electricity bills

 nkhimshia on Jan 3, 2019
We have received a very high electricity bill for the period - nov 2018 - dec 2018.

Seeing the records from the past 4-5 months and there being no change in the way it has been used last month. Our bill for the month is double the cost we have paid in the past. We are receiving very high bills for the kind of electricity being used as the consumption is not that heavy the meter reading is almost 200 kwh more than it should have been. We think the meter has been faulty and generating high bills

Please look into the same and arrange for a meter check up
Complaint comments  Read comments [2]Complaint category Other

B. E. S. T. Undertaking — online name change on best bill not working

 shailesh Tondwalkar on Dec 26, 2018
Sir,
I am shailesh vishnu tondwalkar son of late/shri vishnu tondwalkar, residing at 1/c, dossa building, navroji hill road no.7, mumbai, pin-400009.
I want to change the name on my electric bill my consumer no. Is 86307175, which is on my father name now i want to print my name on electric bill instead of my father name.
Sir, i had fill - up your online name change application on your portal, after filling all my information and uploaded all documents which your office is required, i had validate otp, agree for your terms and condition then i have submitted my application.
Complaint comments  Read comments Complaint category Municipal Corporation

B. E. S. T. Undertaking — high electricity bill

 Sonam Kamble on Dec 24, 2018
Customer name : chintu hiru kamble

Address: c/102, shri ganasiddhivinayak, chs, lt dilip gupte marg, mahim,
Mumbai -400 016.

We are getting very high electric bill since past 6 months, our bill has been doubled since past 6 months. Request to compensate the extra charges in upcoming bills.

I doubt that there might be someone else connection joined with our meter.
Request you to please check the electric meter and bring a solution for it at our earliest.

Warm regards,
Vishal kamble...
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

B. E. S. T. Undertaking — best bus bad condition, dangerous for passenger lift [Resolved]

 Sanjay7979 on Dec 24, 2018
Self Sanjay Panchasra traveling by BEST bus from borivali station to thane by bus no.700, today i had so bad experience while traveling it was very shocking to see the condition of bus that i have to get down at Kashmira stop with fear.
The half part of the bus (above glass window) was shaking I can literally feel the roof of bus was about to fall on the passenger, I saw the crack above the entrance door it was so dangerous that I have no option other than leave and get down of the bus.
i shared the experience with the bus Conductor bus but he said ‘’we have already log the complaint...
Complaint comments  Read comments Complaint category Other

B. E. S. T. Undertaking — high electricity bill - sion gandhi market

 Dhwani Gala on Dec 21, 2018
I have received a very high electricity bill for the period - nov 2018 - dec 2018.

Seeing the records from the past 4-5 months and there being no change in the way it is used this month. My bill for the month is double the cost i have paid in the past.

And it is not possible that suddenly the bill has been generated of a high amount. No new appliances have been added and neither has any usage changed.

The meter reading is almost 175 -200 kwh more than it should have been.

Request you to look into the issue and give me the new corrected...
Complaint comments  Read comments Complaint category Unauthorized charges

B. E. S. T. Undertaking — about unusual electricity bill [Resolved]

 iamsubhamstark on Dec 19, 2018
Hi there I live in a PG at JB Nagar, Mumbai. Where I'm facing electricity bill issue, last month it was ₹3600 (approx) and this month it's ₹4659. There are two rooms in my PG and the electrical appliances that are present in those two rooms are 1 AC (2star) and 1 Fridge and 2 Fans and a couple of LED lights. I'm a student and very concerned about this Hike, please help me....
Complaint comments  Read comments Complaint category Electronics & Appliances

B. E. S. T. Undertaking — repair the earthing of meter consumer number 218051071

 Shailesh Chordhekar on Dec 15, 2018
Dear sir,

Request you to kindly send some electrician at our house as we are getting electric shock in complete house like earthing shocks. We have changed the complete wiring new at our house. Kindly help and change full earthing of the meter.
Repair the earthing of meter consumer number[protected]

Date of incident :- since last 3 months

Name:- renuka janardhan chordekar
Address :- roo no 84, azad nagar,
Lala nigam road, jamshedji bunder,
Colaba, mumbai :- 400 005
Contact number :- [protected]...
Complaint comments  Read comments [1]Complaint category House, Apartment Rental

B. E. S. T. Undertaking — high electricity bill from last 6 months

 Shaikh ABDUL LATIF on Dec 15, 2018
Consumer no :[protected]
Customer name : abdul hamid shaikh
Address: 266/278, svp road, fatimabai building, 3rd floor, room no-39, dongri, mumbai - 400009

We are getting very high electric bill since past 6 months, our bill has been doubled since past 6 months. Request to compensate the extra charges in upcoming bills.

I doubt that there might be someone else connection joined with our meter.
Request you to please check the electric meter and bring a solution for it at our earliest.

Warm regards,
Abdul hamid shaikh
Complaint comments  Read comments Complaint category Unauthorized charges

B. E. S. T. Undertaking — regarding a best bus driver [Resolved]

 Valentine Fernandes on Dec 14, 2018
I was driving my bike on one side softly and a bus driver tried dashing me then i let him go ahead then i stopped my bike at a side and then he started shouting me for no reason. Then he started the bus and again tried to smash me. My foot just missed to smash under the tyre. So i went forward and asked him what is ur problem he started abusing me and he told me 'gand mei bamboo daalega" idhar se jaa warna dekh tuu... As i saw passengers nd the road is facing problem i let go things but i wanna punish him for this harrassment he has done pls do something...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — very high electric bill since past 6 months

 miitul shah on Dec 13, 2018
Consumer no :[protected]*7
Customer name : dinesh premji shah
Address: 9, 1st floor, plot no : 346, sadhana buldg, telang cross road no :1, matunga, mumbai - 400 019.

We are getting very high electric bill since past 6 months, our bill has been doubled since past 6 months.
Also we doubt that there is someone else connection joined with our meter.
Request you to please check the electric meter and bring a solution for it at our earliest.

Warm regards,
Dinesh premji shah
(+91 [protected])...
Complaint comments  Read comments [1]Complaint category Other

B. E. S. T. Undertaking — delay and few number of best busses

 Kash Geller on Dec 6, 2018
The frequency of best busses is absurdly weak. There are hardly any busses to parle between intervals of even 1hour and even if the bus arrives... Its either 2 busses of same number or busses which goes to the same route right behind each other. Recently the bus fare were also increased but there is no change in the frequency nor in the timings of the busses, also the timings of busses stated in m-indicator is sheer lie. The best is for the service of the public! Please do the needful....
Complaint comments  Read comments Complaint category Public Transportation

Recently Discussed

3 days ago
B. E. S. T. Undertaking
bus number 453 is always late
4 days ago
B. E. S. T. Undertaking
delay of route no.513 and 522 from vashi station
11 days ago
B. E. S. T. Undertaking
bus route no 35
15 days ago
B. E. S. T. Undertaking
high electricity bills
15 days ago
B. E. S. T. Undertaking
high electricity bill

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