B.E.S.T. Undertaking Customer Care
Brihanmumbai Electric Supply and Transport Undertaking
Customer satisfaction rating: 8%
Submit a Complaint
617
COMPLAINTS

B.E.S.T. Undertaking Customer Care

Brihanmumbai Electric Supply and Transport Undertaking

Address
Materials Management Department (Colaba – Head Office), 4th Floor, Parivahan Bhavan Bldg., S.B.Road, Electric House, Colaba
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

Phone:
Phone:
up
834
down
309

Fax:
Fax:
+91 22 2418 7322  
+91 22 2372 4657  

Additional info
For Purchases related to Transportation-I, Transportation-II & General Section:
Materials Management Department (Dadar)
1st Floor, Transportation Engg. Bldg., Tilak Marg,
Dadar,
Mumbai – 400 014.

For Purchases related to Supply / Building:
Materials Management Department (Kussara)
2nd Floor, Bijlee Bhavan, Kussara Bunder Road,
Mazgaon,
Mumbai – 400 010

View More Information...

Customer satisfaction rating
8%
Complaints
617
Pending
0
Resolved
48
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

B.E.S.T. Undertaking Complaints & Reviews

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B.e.s.t. Undertaking — payment of bills

 Frank V. D'Souza on Oct 20, 2018
On 5th Sept. 2018 I had put in your drop box at Mahim Best Depot (because of big queue so unable to speak to your man at the counter) the completed Mandate form duly signed by my Bank - Union Bank of India, Mahim (West) for ECS payments of my bills - Consumer No.[protected]*5, together with a xerox copy of a blank cheque.
So far I have not received any confirmation that it has been registered. I paid the Sept. bill by cash at the Depot, and at the time your man told me the form must have been sent to your Dadar office. I have now received a message on my phone about my October bill.
Complaint comments  Read comments Complaint category Other

B.e.s.t. Undertaking — poor frequency of buses at lalbaug, going to dadar like 1, 1, ltd. 51.

 Daraius Antia on Oct 19, 2018
This is for the kind attention of the BEST undertaking regarding the bus shortage and also buses just being parked and not operate for minutes together.
I would like to tell u that I and my husband are Senior Citizens aged 73 and 72 resp. WE reside at Lalbaug in the Parsi bldg., Hilla Towers, and we have to travel to destinations where we need bus route 1, 1 Ltd., and 51, going towards Dadar and Tilak Bridge, many times, and we are totally tired and fed up waiting for these three buses, for more than 45 minutes at any given time. I would like to ask BEST, that other buses' frequency is much...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — prepaid smart cards refund

 Ya17 on Oct 11, 2018
Best smart card for travel in bus in mumbai has been suddenly made useless though credit balance in the card. The authorities in wadala bus depot and a request to gm in colaba through wadala depot has not yielded any response to refund the amount credited to the card during demonetization period by cheque or cash. The reason given is the government has said not to refund the amount credited during demonetization period. The amount credited was our hard earned money and not an exercise to convert black money. Many bus conductors were not provided with the card reading e vending machines or they were...
Complaint comments  Read comments [1]Complaint category Credit Cards

B. E. S. T. Undertaking — new bus service for tulshet pada bhandup to nahur railway station

 Chandrakiran Patkar on Oct 11, 2018
Dear sir,

This is to inform you that in our tulshetpada bhandup area only one mini bus service that bus number is 607 route tulshetpada to bhandup station it's frequency between two buses in morning and evening time is more than 30 to 40 minutes and it's leads to very much problem to school students as well as office going workers. More than 1 year i follow up with the vikhroli depot and they suggest two bus change every day for that short route and reject my request of new bus service
After that bjp leader kirit somaiya jee also wrote a letter to ghatkopar depot about this...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — bus no.35 not come on time

 Anil M Kapkar on Oct 11, 2018
Myself & my wife planned to go marol naka. We waiting at citylight cinema on 7/10/2018 for bus no.35 from 2.30 noon to 4.30 p. M. But bus no.35 not come till 4.30 pm. We wait 2 hours. We got tired and catch the 440 and get down at new aagripada and after that bus no.35 arrived, we get in.
Please clarify that what is the reason for delay of bus. How we know bus will come or not, no any idea. Do the needful for this harassment.

Anil kapkar
[protected]...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — dindoshi officer stop the bus n take liquor from shop & drank in bus

 Navneet Jain on Oct 6, 2018
We around 20 person traveling in bus, mh 01 l 9307, from pucha park to mulund around 10pm. The bus stop at dindoshi depot, 2 officer already drank, sit in the bus and while journey from araey colony, the vomited so bus stop for 10min. After that at saki vihar road bus stop and litterly the # officer again gone at wine shop to take the liquor and start drinking in the bus. Please look the best employee...
Complaint comments  Read comments [1]Complaint category Public Transportation

B. E. S. T. Undertaking — street light not working for 5 weeks - jjr/10/7

 shamit vasa on Oct 1, 2018
I have been making complaints each week at the dadar best office through telephone number provided on your website and the street light outside our house on kushaldas parekh marg at five gardens has not been fixed.
The lamp post number is jjr/10/7.
The darkness outside our building is resulting in strange people gathering below the building after dark and into late nights.
This exposes our safety.
Want to know what it going to take to b. E. S. T to fix this street light?...
Complaint comments  Read comments [3]Complaint category Utility Services

B. E. S. T. Undertaking — wrong bill

 Poonam622 on Sep 28, 2018
Hello the bill for consumer number[protected] has been wrongly sent
The payment for the month of August 2018 has been duely made as on 17th Spetember 2018
However the same amount has been added to the bill for the month of September 2018 too.
Please look into the same and and send me a revused bill
Also make the changes on the best site to avoid delay of the bill payment....
Complaint comments  Read comments Complaint category Utility Services

B. E. S. T. Undertaking — conductor misbehaving with me as passengers

 Mohanish Raul on Sep 26, 2018
The bus conductor of bus route number 59 morning 9.40 am from veer kotwal udyan to kural bus depo. Bus number 1853 and mh 01 ap 0737. The school student boarded the bus from five garden stop and unfortunately he didnt had a pass receipt the conductor started using abusive language and when i tried to intervine between them he started abusing me. I'm the regural commuter on this stop. He doesnt even stop the bus on the right stop. Do take the necessary action....
Complaint comments  Read comments Complaint category Other

B. E. S. T. Undertaking — 106 frequency at 1-1.15 pm

 Richaj23 on Sep 26, 2018
Bus no 106 frequency is very less near 1-1.30pm at strand cinema bus stop and the bus that comes also is only till churchgate. Please incarease the frequency of the bus at this time and dont make the bus only till churchgate as then there is no bus then for half an hour. Increase the frequency and also dont make it only half route as it is very inconvenient for all passengers...
Complaint comments  Read comments [1]Complaint category Public Transportation

B. E. S. T. Undertaking — service / from 3.10pm not a single bus going on to. almost 1 hours.

 suryaprachi on Sep 23, 2018
From 3.10 pm to 4.05 almost 1 hours. Not single bus going on charkop — santosh nagar route. Most of the time 345 bus not running as per schedule time.in google map shown after every 15 min bus frequency. From 3.10 pm to 4.05 almost 1 hours. Not single bus going on charkop — santosh nagar route. Most of the time 345 bus not running as per schedule time.in google map shown after every 15 min bus frequency....
Complaint comments  Read comments [1]Complaint category Other

B. E. S. T. Undertaking — 545 ltd

 hiphopvan on Sep 21, 2018
Hi team,

Bus 545ltd from airoli to andheri via bhandup east, does not make it's noon trips to bhandup village, the bus driver skip and take it from eastern expres highway and the passengers waiting for the bus in the village are stranted until other buses come in which delays a lot

Looking forward to get this issue fixed

Regards
V dias
[protected]...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — very pathetic service of malvani bus depot

 Md makbul on Sep 9, 2018
Very pathatic service and bad behavier of driver, cunductor, depot security and bus starter.

Tell me lie.

I call to the depot get lie answer.
Tell me one person bus coming in 4 to 5 minutes but no one bus came after 1 hour till.

I go to in depot got a reply bus not available, driver not available.

But i want to reply for fare.
Fare increase properly time to time but bus not why.
I get you increase fare for time expande.

So very bad service of best.

Regards
Md makbul...
Complaint comments  Read comments Complaint category Travel & Vacations

B. E. S. T. Undertaking — complaint of light bill increased

 anees fynd on Sep 7, 2018
Complaint of light bill has increased of my
Dear sir / madam,

My self bashir ahmad khalil ahmad khan
My consumer number is[protected]*6
My complaint is my electricity bill increasing in every mont please check
My bill process problem or other issue in meter,
(I request you to solve my problem as soon as possible)

Kindly do the needful and acknowledge.

Eagerly waiting for your response.

Regards,

Bashir ahmad khalil ahmad khan...
Complaint comments  Read comments Complaint category Home & Garden

B. E. S. T. Undertaking — best buses are never on time (83, 84)

 juhi p on Sep 3, 2018
This is with regards to the bus numbers 83 and 84 which have pathetic timings especially in the morning
I travel from santacruz to worli daily and depend on these buses
The buses are always late and hence i am never able to reach on time
I have complained in the past as well
They work okay for a month or so and then they are back to their pathetic work ethics
How can they even hike the bus fares if their service is so poor
Please sort this out asap
Regards
Tortured mumbaikar...
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — no bus service during peak hours

 Guljeet Kaur on Aug 30, 2018
Myself ashneet singh.. I am leaving near 7 bungalows bus depot... Currently i am studying at smt. Mmk college (Bandra west).
My college starts at 12.30 pm.. So for reaching college on time, i want to catch the bus @11.00 am.
Everyday i reach 7 bungalows bus depot @11 am.. The bus to my collage are 355, 200, 255, 4, etc.. But i am not able to catch any of these bus.. These bus are never on time. They have very low frequency. Everyday i have to wait for almost 40-50 mins... And due to this waiting time i am not able to reach my college at time.. And i am not able to attend my lecture....
Complaint comments  Read comments Complaint category Public Transportation

B. E. S. T. Undertaking — reinstatement of street light pole number cs6

 Jitu Prabha on Aug 30, 2018
I have given so many complaints on phone for reinstalling street light pole, which is removed by best men 6 months back, even after reminding plenty of time, only one answer i could get that is light pole is not in stock. We local people are facing lots of trouble because of darkness from late evening to early morning. I request you to execute the reinstalling work of light pole. I give the details of removed pole was bearing number cs 6. And i have attached the photos also....
Complaint comments  Read comments [1]Complaint category Society & Culture

B. E. S. T. Undertaking — advance amount paid but not deducted in the bill for the following months.

 Merlin Hanssen on Aug 30, 2018
We had paid rs.2000/- as advance payment to clear the following months payment in the month of april. The bill for april was only rs.610/-.in the month of may the bill was 460/- in june rs.810/-and july rs.805/-. However, the bill continued to reflect and addition amount of rs.2080/- as arrears. I have paid the total amount of rs.2080/- in the month of august. Can you rectify the bill amount for the advance paid by us in april, 2018, so that the amount can be adjusted in the next bill for sept/oct 2018 with immediate effect. Appreciate your cooperation in this regard.
Also note that this...
Complaint comments  Read comments Complaint category Electronics & Appliances

B. E. S. T. Undertaking — electricity bill payment not going through

 Anjulika Pandey on Aug 29, 2018
Hi am trying to pay my electricity bill from 9th august onwards via airtel app. But the payment is not gone through yet. The bill no is [protected]. It's in name of navina harishchandra shetty and bill amount is 820. Airtel customer care is telling it's problem from merchant end.. My due date was 27th and its already overdue. I don't wknow what's the issue, as i don't want to pay any extra amount next month
Kindly let me know the status of payment....
Complaint comments  Read comments [1]Complaint category Utility Services

B. E. S. T. Undertaking — erroneous electricity bill [Resolved]

 Kamlesh56789 on Aug 26, 2018
Dear sir,
The electricity bill produced for consumer no.[protected] for the month on august 2018
Is highly inflated as the room has been locked for past two months.

I've been sent a bill of rs. 850 and mains of the room have also been switched off since two months.

How could such a bill be generated with no usage of electricity.

I've tried reaching best helpline but it doesnt connect.

Please help me resolve this issue at the earliest.

Thanks,
Kamlesh...
Complaint comments  Read comments Complaint category Municipal Corporation

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