Dear Sir
Kindly note that we were travelling by bus number 422 towards Mulund on 15th April 2019. The bus reached at Marol Naka at around 6.10 p.m. Few passengers noticed that the bus driver was on call when the bus reached at Marol Naka bus stop and he continued speaking over phone till little ahead of Sakinaka signal while driving. He ignored the warnings given by the passengers. Many passengers told him that he is speaking on phone while driving at the cost of passengers' life. One lady requested the Bus Conductor to warn the driver. Instead of warning the driver, the bus conductor started enquiring whether the lady daily travels by this bus / at same time. The lady warned him for asking personal questions. The Bus Conductor told the lady to ignore it and said that he being a new conductor doesn't know about such rules and hence, he doesn't know that a driver cannot speak on mobile while driving...Its so strange to get such answer from him.
Request you to kindly look into this matter and take necessary actions against the driver and the conductor so that their mistakes won't cost others' lives.
Thanks.
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