B. E. S. T. Undertaking — best smart card

Address:

400034

I ms navaz s mehta am using a smart card since 2017. My card no. Is [protected].

My last refill was done in may 31, 2018 (Receipt attached). From august 2018 your machines were not working / out dated and needed upgrade and all the buses were giving manual tickets. I went and complaint about my refund from my card (Copy of complaint attached) i was told to wait till november / december and the new machines are coming. So i waited and now october 2019 i came to know that the machines are working. I started using the card in october end and everyting was working fine. At that time i had about rs.800/- balance in my account. My last ticket from my card was issued on 18th november and after that my balance is showing rs. 0.

I tried going online and check my monthly report but your systems are not working since many days. I request you to please check your records and rectify this mistake,. I should have atleast rs 600/- in my card which is showing as rs.0.

Kindly let me know further action.

Thanks & regards,

Navaz s mehta
[protected]@rediffmail.com