B. E. S. T. Undertaking — bus number 453 is always late

Address:

Mumbai City, Maharashtra

There is only one bus which comes goes to mulund from kanjur east that is bus number 453. They say the frequency of this bus is in half and hour. But recently, almost everyday i have to wait for one an hour.
The bus used to come by 9.15, people going for a job come by 9 and the bus comes at 9.45 or worst 10 ; we office people have to reach at office by 10 and every late mark affects our salary.
We would've preferred local train but again the destination is not close to the station and it costs a lot everyday so we prefer bus.
So i would request the concerned people to look into this matter and follow the actual frequency of the bus from kanjur east.
Thankyou.