B. E. S. T. Undertaking — handicapped person got injured due to driver

My relative who is handicapped got injured due to driver's rash driving may be he was applying emergency brakes and my relative was sitting in the second front handicap seat on the outer side, in that no rod or any other kind of protection was not there and she fallen down and got badly injured because of sudden brakes.
It happened between "pai nagar" and "ram mandir" bus stop inside the bus of number "207" occurred around in evening at 7:15pm
And its registered number is "mh o1 l 9952"
Please do the needful help please and add seat blelts or handle on handicapped and for ladies seat especially in front or any other kind of protection.
Thank you.
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Dear sir yestretdy morning I received a bill copy of my electricity bill in that bill total due is 13080.00
For the month of June last month I received bill in amount of 3360.00 I want to know the reason for increased amount

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