B. E. S. T. Undertaking — interest claim

While travelling by bus-399 from Chembur(basant talkies) to Ghatkopar(Pant nagar), i carried my guitar with me and conductor asked me luggage charges. As I wasn't aware about guitar is being charge in bus, I asked him for luggage charges sheet. He refused to show me the sheet because he was not having it and stopped the bus at Chembur camp. He shouted on me and asked to pay otherwise he will not start the bus.I paid at that time because there were many passengers in the bus and they would be delayed as well.The conductor was so rude that he was continuously talking about education and literacy of me and girl sitting beside me.Conductor's batch no-15301. Bus no-399 (MH 01 CR.[protected]. This happened on 6th Aug, 19 at evening around 7.15-7.30.