B. E. S. T. Undertaking — no electricity supply view removal of meter

Address:

D18, NOFRA, Colaba, Mumbai City, Maharashtra, 400005

I am Commander Jenish George and has shifted to new quarter/house D18 in NOFRA. The previous occupant had cleared the bills on his account[protected] and received clearance certificate. The same along with deposit amount was submitted by me on 14 May 19 and receipt Req/05157649 / 001 was issued to me. A new account number[protected] was issued to me. I was also told that the meter would be replaced. I went sailing on 14 May 19 and on return on 19 May 19, I found no electricity supply in my house. The BEST duty team and Military Engineering Service team checked and found that the meter has been removed. The BEST team indicated that the meter replacement is done by different department of BEST and hence they cannot do anything about it. Complaints to customer care and duty section of BEST also was of no use as they said nothing can be done on weekend. This kind of attitude towards customer speaks poorly of BEST. Removal of existing meter without replacing new meter is unheard practice and is only done to harass the customers.