B. E. S. T. Undertaking — Non allowance from front door of bus to senior citizen

Address:

Mumbai City, Maharashtra

I am Mr. M. S. Bidye, age 65 years Mob. No. [protected]. I was taking Bus No. 313 at Kurla (West) at about 10.30 am on 03.06.2015 from front door being senior citizen but Conductor Batch No. 109737 did not allow me from front door saying that we are not eligible to enter from front door on starting point. He has refused to tell his name stating that they have not been allowed to tell name. Then I took him to control cabin where he was told to take from front door even then he refused and told that as per rule I can not allow. We have shown the board written on front door that senior citizen, blind etc are allowed to enter from front door which is amended provision. Previously it was not allowed. The language which was used by him was not respectful. Then we have discussed with Mr. Arjun F. Wagh Batch No.356, Bus Inspector who was also dark about rule even after showing the boards displayed in the Bus.. Behaviour of both was not at all good when dealing with the Senior Citizen. May I know the rule. If I am write, Can expect action against them.