B. E. S. T. Undertaking — Rude behaviour of conductor. Harassing passengers for change.

Address:

Mumbai City, Maharashtra

I boarded bus no. 384 from Sarvodaya hospital stop at about 12.30.p.m. to Santacruz domestic airport. Ticket fare is ₹22. I gave ₹102 to conductor as I did not had change. He asked me to give change or get down for which I didn't agree and asked him to return change once u get it. For which didn't agree. As bus reached kamani stop he came to me and took the money and said he will return the change once he get it. I saw him collecting change from many passengers but didn't return my Change l even saw some passenger getting down without ticket as he was not issuing the ticket for the want of change. When bus reached Milan subway highway stop I asked him for change, on which he directly handed me ₹80 refund coupon which l have to collect from wadala depot. I said him u have the change then why u are not giving me for which this l need for forthcoming passengers. I told him l will complain about it to higher officials for which he said he doesn't care as he is in union. I am sending u copy of the coupon to u. Please let me know the action u have taken at the earliest.