B. E. S. T. Undertaking — shouting on an old lady

Address:

Santacruz west, Mumbai City, Maharashtra, 400049

To whomsoever,

The conducter of bus no 231 today on 2nd april at 8.45 pm was shouting on an old women because she was not carring change money bus number- 429 MH - 01. AP- 0640.
I would understand if there is 1 or 2 person in bus and the counducter dont have change. But the bus was full.
These people dont have mananer at all she was litteraly shouting infront of the other peopl. This is one thing why the best serveces are worse. As they dont respect an old women.
It's not going to harm the conducter if they talk properly.
We are not their personal servants. Some conducters do so.

Regrads