B2X — Insurance claim for phone

Address:Mumbai City, Maharashtra, 400093
Website:www.b2x.com/en

My claim number is [protected].
On purchasing the device the company said that they would be providing me with accidental damage insurance, now when i'm trying to connect to the company, they have picked up my phone on sept 9, 2016, they say that i have to wait for 24-48 hours, it's been 15 days now and everytime i call they say that you have to wait 24-48 hours, without giving me any update on the phon
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