B2x Service Solution India Pvt. Ltd. — iphone 7 plus given for service b2x return my damaged phone
Araryan.cena1 on Mar 8, 2018
Apple india — apple iphone 7 plus - replacement
Aryan. Cena1 on mar 7, 2018 mark as resolved
Had some speaker & camera clarity problem with my iphone 7 plus for sometime when clicked underwater pictures, so thought to give it to service centre for check under warranty @ b2xcare solutions andheri east, mumbai. They kept the phone for one week and returned saying that we had checked and opened the phone here in mumbai as well as in bangalore and did not find anything. Week after again tried click underwater photos, as soon as the phone just touched the water, it got frozen. Took the phone to b2x, and was asked to pay inr 32000 for replacement saying that it is a liquid damage. Even apple customer care representative are asking to pay, instead of checking with the b2x. I agree the warranty is not for the liquid damage, but my question is the phone was working fine when not given to b2x and after they open and check the phone, water goes inside the phone. I am very sure there is something wrong at the b2x care centre. Very disappointed with the service from apple. Trust broken. Also please stay away from b2xcare solutions.
Why should i pay when the phone was opened by the b2x. I want replacement for my phone.
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