Apple India Customer Care
Apple India
Customer satisfaction rating: 3%
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COMPLAINTS

Apple India Customer Care

Apple India

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Address
19th Floor, Concorde Tower C, UB City, No.24, Vittal Mallya Road
Bangalore
Bangalore District
Karnataka
India - 560001

Customer Care Phone Numbers and Contacts

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Phone:
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Fax:
Fax:
+91 80 4045 5197  

Customer satisfaction rating
3%
Complaints
903
Pending
0
Resolved
23
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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Apple India Complaints & Reviews

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Apple India — pathetic service

 jitendra14 on May 25, 2019
I am your pain ful customer who purchase IPhone device on 16.7.2018, after listen a lots of brand values.
Phone occur some camera problem in 20.5.2019 and submit my device in your care Jaipur 21.5.2019.
The service center person check my device in front of me and dissemble and assemble, and he said this problem occur from hardware therefore we will have to move this handset in Bangalore.
After 4-5 days back I got call from service center and he said " That your device will not repair due to some Internal tempering"

Q1: If phone tempered ' Why did call log in warranty?
Complaint comments  Read comments Complaint category Mobile Handsets

Apple India — iphone 7 no service issue and pathetic apple support

 ReenaJain90 on May 22, 2019
I have an iphone 7 which shows No service issue since past 2 months, model A1660 which is eligible for replacement by Apple.
I had submitted my phone to Apple service centre 05/04/2019 and they replaced the screen saying the issue would be resolved and charged 13k for the same and gave the phone back on 20/04/2019.
But the Issue Again Appeared in 2-3 days, so i submitted the phone again on 23/04/2019 .
The phone had intermittent issue, once the issue occurs if we switch off the phone for 4-5 hrs and switch it on the issue is gone.
The Service Center asked me to collect...
Complaint comments  Read comments Complaint category Mobile Handsets

Apple India — disgusting performance of iphone 8 worked only one and half year

 katya singh on May 22, 2019
I have purchased iphone8 one and half year back and the warranty end of the phone. The phone stops working. The hard money of the customer is taken by apple. We believe the iphone means there is no issue with the phone.
But hardware issue is reported by the apple service team. I have kept the iphone as the people keep the precious things but al in vain. They are cheating the people by demanding the lot of money.
Now the service team is demanding 35000s, spending 62000s they want more to get it repair. Please stop cheating the people. We are giving our hard money to you, please value...
Complaint comments  Read comments Complaint category Mobile Handsets

Apple India — apple iphone 7 audio stopped working after latest update

 akashkalkuli on May 22, 2019
Iphone 7 audio is not working after the latest software update.
. We contacted apple support, still, we haven't received any solution.
. They suggested all the possible solution but nothing worked.
. Support guys suggested it should be a software problem and some engineer is working on the solution.
. Now they stopped following it up and we don't know what to do.
. Apple should be held responsible for this.
. Give me the fix for this issue or replacement.
. Its out of warranty. But software glitch is not my problem....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Apple India — iphone 8 plus water damage

 Rajith Sanju on May 21, 2019
Hi i phone team,

I know that i phone featured with ip67 feature in i phone 8 plus which is water resistance and with stand in water in 1 meter inside/30 min.

I took the phone to imagine (I care) they mentioned its featured with ip67 but water damage generally they do the replacement of the phone there is no service and if we need to change complete motherboard we need to replace which cost for 40k which is too high for me to pay and use.

If this was the condition then why i phone using ip67?
What's the use of it why they mention iphone 8 plus...
Complaint comments  Read comments Complaint category Mobile Handsets

Apple India — refund denied. m going through a traumatized situation by the store and apple customer service

 pmulik on May 20, 2019
Hi,

I have bought iphone xs for 1 lakh and got a defective piece. As it is under apple policy of refund under 14 days of purchase and i being eligible for that, still denying the refund. Have i spent 1 lakh in apple product to buy crying yelling agony and traumatize situation on me? Have i spent my hard earned money for this feeling. I don't want that phone in my life anymore....
Complaint comments  Read comments Complaint category Mobile Handsets

Apple India — no after sale service

 Manjunath KS12 on May 20, 2019
Customer contact ticket number[protected]
Service centre visit ticket numbers - sma1830065, sma1821777, sma1847193. It’s been more than 8 visits to the service centre for same issue “notification echo “ issue. Service centre is incapable of identifying the issue and only thing they do is reset the device and hand over.

When i have spoke to apple customer care they have informed that they are aware of the issue and working on fixing this by releasing software update.

Worry of my device is over now by only chasing for this to get fixed and no resolution...
Complaint comments  Read comments Complaint category Mobile Handsets

Apple India — poor service levels

 Harshit Vadali on May 14, 2019
I have bought a earphone adaptor from imagic Ramnagar Visakhapatnam, it was a faulty one. I returned back the product to them and they said the amount would be refunded through google pay !! I’ve been chasing them but there is no response from the management and their contact does not work at all !!
They being authorised seller for Apple, sold me a first copy product and me upon asking them all they gave was a grin with no proper explanation....
Complaint comments  Read comments Complaint category Electronics & Appliances

Apple India — Imac display issue

 toRutul on May 9, 2019
Hi guys,

first time i faced issue on (27inch 5k) display.

Apple replaced the display,

after few month again the same issue i faced
Apple again replaced Display and motherboard

after almost 5 month same thing happened.

i spoke to Indian team about this, they are saying again we will replace display and motherboard, m just board of this process, i asked to replace my i mac, they said its not in policy. my applecare is getting over after 6 month. i ask them to assured me after 6 moth if same issue i face than what to...
Complaint comments  Read comments Complaint category Computers & Accessories

Apple India — regarding unprofessional behaviour of apple store manager

 praky0820 on May 8, 2019
Hey,
I bought an ipad from priman apple authorised reseller from rdc ghaziabad
First of all he sold me an apple pro ipad 2017 model
By saying its specification are better than the new one
And now there is also a problem with charging of ipad and i told him about it he told me that he will exchange if apple service centre will recognise the problem with ipad and now having done that he is now denying to exchange it
I am seriously fed up by his attitude and trying to follow with him since 2 days but he is being rude and arrogant and there is also the policy...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Apple India — black spots

 Vidish Reddy on May 7, 2019
Look I’m facing a lot of problem with my phone. It appears black spots every time and I have given my phone to I planet care there they did not do anything not happy with the bloody service And they telling that all iPhone X has the same issue 🖕🏻
Please rectify my problem as soon as possible
I don’t understand what kind of Service Centre Apple are maintaining .
(location- Banashankari fourth Block, third phase...
Complaint comments  Read comments Complaint category Mobile Service Providers

Apple India — apple watch sold by incomplete communication and deception

 Khushnaz Katrak on May 6, 2019
My name is Khushnaz Katrak and I bought myself an Apple Watch series 4 cellular yesterday, on the 5.05.19 from Aptronix store at Juhu Tara Road, in Mumbai.
Our salesman, Ketan Jain however, was an incompetent salesman for when we were enquiring for various features, he wasn't really committed to serving us and was really confused himself. None the less, in our last bit of our final purchase decision, we did approach him to let us know the model we'd like.
On making our purchase, I was immediately introduced to Vishal, the set up helper. Within the first 3 to 5 mins (and I say this...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Apple India — apple I phones batteries and made damages to the skin.

 Bb Patil on May 6, 2019
Apple phone batteries are the worst performance n battery will dry soon and also battery started bulging and damaged the skin by using apple phone. Support person did not help at all since its manufacturing failure for the phone and harmful to use these phones. After hearing skin damages they did not concern about safety for the phones who all facing....
Complaint comments  Read comments Complaint category Mobile Handsets

Apple India — apple iphone 6s / apple is asking for money

 bharataggarwal on Apr 30, 2019
Apple is fake company it seems, they are making fools of customers... I bought a phone of rs 45000 5 months ago and my phone is not powering on and apple deny for warranty, i spoke to apple escalation team they said thier is no liquid damage and no external damage but its only small internal damage due to which we wont consider it into warranty. Intially they said your phone will get replaced but now they denied... Fake commitments... Its a black spot to apple.
If some in apple is genuine please help me.
#apple fake products... #pleasehelp...
Complaint comments  Read comments Complaint category Computers & Accessories

Apple India — in warranty issue

 Rutvik Jain on Apr 30, 2019
I have purchased iPhone 7 plus from paytm on 2nd Nov 2018 .
With IMEI NO.- [protected] and serial no. DX3X85JWHG04.
Today on 30 April my phone suddenly stop working and shows Apple logo and on off sign . For this complaint I went to iPhone service center at Jabalpur (Napier town above hotel yellow chilli) . The lady at service center checked my phone and gave me a service call report receiving bill and mentioned that my phone is under warranty and there is some hardware problem and they will resolve it and will send my phone to Bangalore intime will provide me other phone. I have...
Complaint comments  Read comments Complaint category Mobile Handsets

Apple India — iphone 6s gold 32gb

 punithkumar C R on Apr 29, 2019
Hello team,

I have submitted my iphone 6s 32gb to service center, having a issue with battery issue and display finishing is not good, i got device replacement but still am facing battery and in new device the finish is not good on display, i have submitted my device long back, am getting proper resolution.
Case id is[protected]. Kindly refund money or else replace the device.
Am really fed of with this service. Almost from last 4 months am facing this kind of problems. Its highly irritation.
If unable to resolve the problem please refund the money or replace...
Complaint comments  Read comments Complaint category Mobile Handsets

Apple India — unsafe apple watches series-2- battery bloating up on charging

 Sathya Narayanan FK on Apr 28, 2019
My apple watch series 2 purchased in october 2017 burst open on charging. On taking this to planet care in bengaluru - phoenix market city. I was informed that a replacement would cost me rs. 14000/- (Almost half the original cost). It is really pathetic that once purchases an expensive product that not only doesnt last beyond the warranty period, but also is unsafe for regular use. I read a few similar comments and looks like apple is aware of this issue. For a company with apple's reputation, you should have proactively managed this like how automobile companies do.
Pathetic and unsafe...
Complaint comments  Read comments Complaint category Electronics & Appliances

Apple India — my phone is not working it is not opening.

 ShanAnsar on Apr 23, 2019
Dear Apple,

I bought an Iphone 7 @2 months back and one day suddenly my phone is not opening so i went to the Apple Care where they inspected my phone and not found any physical and liquid damage and they denied to fix my phone and then i want to the shop where i have bought it he is also confused that why customer care did not fix it i am sending the attached report from apple care please provide me the solutions because it is not the way to treat you customer and i did not good response from your call center.
Kindly Solve my Problem as soon as Possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Apple India — defective product found after opening brand new sealed unit yet box not replaced |

 supreet47 on Apr 23, 2019
I purchased a premium apple product: (Apple macbook air 13-inch retina display, 1.6ghz dual-core intel core i5, 128gb) – color: gold from apple authorized reseller: ezone - south city mall, shop no: b10, 375a, prince anwar shah road, kolkata-700068 in the evening of 15th april (Monday), 2019 (Poila baisakh). The product was bought for gifting-purpose.

To my utter astonishment, rather disappointment, when the sealed-box was opened in the morning of 21st april, the 30w usb-c power adapter was not working at all. Without wasting much time, i directly visited the reseller (Ezone) to...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Apple India — not purchase picsart but debit subscription from credit card

 sayeed1969 on Apr 22, 2019
I am sayeed ahmed from new delhi. Today on 21-4-19, i have received a massage from my bank for purchased subscription of picsart and auto debit from my credit card which is linked with icloud account. After that i immediate called our bank regarding the payment which was not authorized to apple to debit any payment from my account for picsarts or any other from my accounts. Its my request to immediate refund my money which is debit from mu account by apple. Otherwise will send the complaint to concerned department and move the court for this because i am not purchase picsart app and not authorised...
Complaint comments  Read comments Complaint category Unauthorized charges

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