Bag It Today — No response from bag it today

Sir, I have ordered one mobile phone in the Rate of Rs 7999. in the order Id 33530311 on 30-DEC-2013. And i was waiting for that product upto 15 days but they didn't dispatch my product. So i have cancelled my order on the date of 14-JAN-2014. I have done my payment through AIRTEL MONEY. Initially the customer care person said we ll cancel your order with in 24 hours and you will get your money back to your airtel money account after that i waited for 24 hours i didn't get my money to my account then i called to customer care again they said " You have to wait for one week for cancel this order" Please help me