[Resolved]  Bag It Today — They have their product, they have my money, and they leave me with pains!!!

1. My name is Yunusa and my order number is 33587438 2. I ordered about 8 different products on the 24th of January 2014, and by 28th I got all product and when I got home, the most expensive of my product, 10 set of lotto watch were all bad with the exception of two of them. 3. I sent an email immediately to [protected]@bagittoday.com, and by the 2nd of February, I didn't hear anything from them even after having made several calls to them, i wrote again, they sent an acknowledgement mail by 3rd of Feb. 4.On the 5th I got a mail blatant lying mail that they have been trying to contact me and nay it has not be reachable, I immediately refuted the claim, as I even call the customer care line to complain again that same day. I got another mail asking for screen shot of the wrist watches, which I promptly sent. 5. On the 7th I finally got a call through to one Uday Sharma, and we agreed that I was going to send back the product to an address which he later sent and that I would get an equivalent amount of 2199 in my online store credit account. 6. On that same day, i went to the courier service Blue dart and promptly sent the product to them at a personal cost of 620 rupees of which bagittoday are willing to refund 150 out of 620. 7. On Monday, the never failing blue dart notified me that my product as been delivered to address of bagittoday and believe me or not bagittoday even as I write are refusing blatantly to accept that they have seen any product, I was told by one of their customer care that they might have seen it, but they have not updated it and the reason been that they RELOCATED their warehouse, imagine! what has that got to me, I sent the product to stated address and now this. 8. Since on the 10th, when i call to speak to Uday Sharma or Shan, they put me on hold for 2 minutes or so and tell me they are busy now and I should call back and when I do call back, the same story, yesterday after putting me on hold for 2 minutes, the customer representative told me, Shan nor Sharma were available now and i told him I would gladly wait, he disconnected the call and I called again and the same story. 9. It is obvious now that they don't want to pick up my call and soon am sure I would be blacklisted from calling them entirely. Their customer care is so bad that when I send them a mail, instead of replying with concrete answers, they keep on sending the same messages ( not generated) because there are little changes but does not make any sense. 10. Please help me ask them to stop keeping my money, credit my store account or better give me back my money, the worst case is am leaving India next week and when I leave what happens to my money? I have tried and explain again and again but it seems they don't understand your message and they don't read the mail. If I were to calculate my calling times, without exaggerating, it would have gotten close to two hours as recorded by my phone. 11. I don't know if this forum would help but I what I would do is, I would keep on writing this for eternity from forums to forums, I have got all emails intact, I don't mind paying in newspapers and asking bloggers. This so annoying, why should you avoid to talk to a customer, it means you are guilty and that you don't want to give me back my money nor any product. Thank you very much. From a very bitter customer.