Bag Planet — not received the product

I have ordered a combo pack of 3 bags on 1 jan 2018, which should be delivered between 12th to 16th of january 2018. The price of that product is rs. 649.00, i have paid the amount through online banking and this is the bank detail -
1 jan 2018 to transfer-inb payupayments privatelim[protected]igacqhhax9
Transfer to 459
649.00.
Kindly help me regarding this.
I shall be highly obliged to you.
Thank you.