[Resolved] BagItToday.com — CHEATING ABOUT 3 NIGHTS & 4 DAYS PACKAGE

narenderpannala

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh

Hi
The bag it today management is just fooling customers with false promises and there is no response for the mails/ calls that were directed to them. This is a common phenomenon and many people are being cheated with such false promises. I have been behind them for the last 4 months only wasting my time and money in calling the customer care and writing the mails. My order booking no. is 33049964 & i have paid Rs. 3999 and 499 towards the package. Now i dont have trust in bag it today and they has failed to keep up their promise. I want my money credited back to my account.

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Aug 14, 2020

Complaint marked as Resolved

Dec 20, 2013

Updated by narenderpannala both the bag it today and yatra are just playing with hard earned money of common man and fooling the general public. Its been more than 4 months, they are just dumb and no action has been initiated against my compliant. All the calls made on daily basis are unanswered or not responded properly. Further, the trailing mail with the customer case at [protected]@bagittoday runs into 10 to 15 pages with 30 odd mails written from my side are hardly replied with single line "compliant sent to concerned department, will revert soon". Not sure when that revert would come. As I have written in my last mail, being a lawyer I have all the relevant documents and evidence against your false promises, now I am left with the only option of moving against both of them legally in the consumer court.

Please be aware of all these e-commerce businesses who just fool customers with false promises, only intention is to collect money with ZERO customer service.

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Comments

Yatra Online / YatraTrip.in Customer Care

from Pune, Maharashtra

Dear Customer,

We truly apologize for the inconvenience you have faced in this regard. Delay in response is deeply regretted as this case was under investigation. We have contacted Bag it Today team on your behalf and was informed that they have processed full refund and the credit will reflect in the same account through which the payment was made. Our association with this package is only that one of the discount vouchers received as a part of this package can be redeemed on Yatra.com.
We would request you to contact Bag it Today team directly for further assistance. We hope this helps resolve your concern, and we look forward to your continued association with us at Yatra.com.

Best Regards

Yatra Care