Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 50%
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1262
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800  [Domestic Flights]
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1860 200 0500  [International Flights]
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1860 200 1800  [Domestic Holidays]
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1888 469 9287  [US to India Flights]
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1860 200 0900  [International Hotels]
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1860 200 0900  [International Holidays]
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1860 200 1000  [Domestic Hotels]
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Phone:
Phone:
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+91 95 5580 0800  [Customer Support]
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Additional info
Customer satisfaction rating
50%
Complaints
1262
Pending
565
Resolved
488
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Yatra Online / YatraTrip.in related photos (199)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra.com — fraud ticket issued

 Mrinal Bali on Jun 23, 2018
Bought from Yatra.com an overnight AC sleeper bus ticket Delhi-Dehradun. Bus operator Shan-e-Himachal. Bus did not touch Dehradun. Terminated at Rishikesh. Yatra has refunded Rs 999 bus ticket price but not the taxi fare that I had to pay Rishikesh-Dehradun. Today a Yatra representative called and said Yatra not responsible, the bus operator is. Ticket sold by Yatra. Have given Yatra until June 27....
Complaint comments  Read comments Complaint category Travel Agents

Yatra.com — avoid yatra.com for hotel booking

 Chhetrapal Singh on Jun 23, 2018
Dear Yatra team,

RE:'TG:12423553' Yatra Hotel Booking ID: YATMB [protected]

I am not satisfied the services and the responses given by you.
Yes, I had cancelled my booking, but before cancellation i request Yatra team to cancel and refund my amount, just because of lack of basic amenities(Water problem) and security issues (Protest by local peoples).

How can a person visit to such place after knowing that you have to face water problem for your daily usages.. you can check and refer TV News / News Paper / Facebook for similiar issues. Hotelier...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra.com — money fraudly taken by yatra.com without booking

 vppandey on Jun 20, 2018
I booked hotel madhava at shirdi via yatra.com with booking reference id[protected].

After reaching the hotel the manger denied me any check-in as the booking amount was not transferred to his account but in place was retained by the fraud yatra people.

None of their contact numbers were reachable. Realising their mistake they immediately contacted me and the hotel and asked not to disclose this matter anywhere and refunded me the full amount that day itself.

Now i am hereby asking that whose gonna pay for the below mentioned things:

1....
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — refund initiation

 MadhuSri Reddy on Jun 18, 2018
I have the cancelled the ticket for the booking reference:[protected].
And, cancellation has been done from the airlines. And, after talking to the spicejet team, they have informed that the refund has been done from their end.

Refund amount is credited to yatra and we have to talk to yatra for the same. Please initiate the refund process for the mentioned booking reference.
And, the booking mobile number is: [protected]...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — on hotel reservations

 Thanoj Kumar on Jun 13, 2018
I had very bad and worst experience with yatra trip advisory, we planned for trip to koh samui island in thailand and clearly asked to book for 3/4 star hotel and they have booked me a service apartment saying it is 3 star hotel with 4.2 rating which is far from the city had very had bad experience with property, when ask the person about the same he says that i can’t go and check the property you need to google it before confirming...
Complaint comments  Read comments Complaint category House, Apartment Rental

Yatra Online / Yatratrip.in — airline is not allowing the baggage which is showing in ticket received from yatra

 moon475 on Jun 12, 2018
I booked to-fro ticket from yatra of air india from dubai to delhi which is allowing luggage of 40 kg and hand baggage 7 kg from both sides as said from the ticket i got from yatra. But when i am coming back they restricted me to not carry 40 kg as ticket showed at air india counter saying 30 kg luggage to be allowed and they directly asked for 10kg luggage charge else they will not allow me to board the flight. When i told that my ticket (Which i got from yatra) is showing 40 kg then they said that is the problem with yatra not with airline. Airline will allow you to take 30 kg only.
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — refund not received for the lapse of services

 GyanK on Jun 11, 2018
We booked a package for 3 nights malaysia & 4 nights singapore.

On 3 rd day, driver didn't turnup to pickup at petronas twin tower.

Very next day, we need to leave for singapore from kuala lumpur via bus coach.

Our arrival & pickup was scheduled at same time at 3:30 pm knowing that there will be immigration processed which takes time. And on top of that they kept night safari at 6:30 on same day.

We somehow managed to reach hotel via taxi & by the time we reach we missed our night safari also.

Being in the travel industry...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — refund of air ticket

 Tahir Khurshid on Jun 6, 2018
Sir/madam
On 3/6/2018 i have booked an air ticket through yatra app from delhi to dimapur with reference work successful payment through airtel money againt reference no.[protected], transaction id.[protected] amounting to rs.6777/-. It is submitted that the payment has been debited from my airtel money account and didn't credited in yatra and not booked ticket.
Thereof your goodself is requsted to please credit my amount rs.6777/- through my account.
Regards
Tahir khurshid
Email id tahirkhurshid1981@gmail.com
[protected]...
Complaint comments  Read comments [3]Complaint category Airlines

Yatra Online / Yatratrip.in — cancellation of hotel booking

 Waris Deep Singh on Jun 3, 2018
This is to inform you that we had booked a hotel named hotel nomadic in dalhousie on your respective site... It had free cancellation but whn we reached the spot we were provided with some other hotel named birds nd crips... Which was far away from gandhi chowk dalhousie... Moreover it was made more inconvenient as it had 160 stairs to hotel... So we wanted to cancel the hotel... But now neither are they refunding the money nor cancelling the hotel... So u r requested to cancel our booking of refrence no[protected]...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — amount deducted from amazon pay wallet but not received by yatra.com

 Roopam Maurya on May 31, 2018
Dear sir/mam,
I, roopam maurya booked my flight tickets from delhi to pune through amazon pay wallet. I got transaction id from amazon pay wallet but it is not received by yatra.com.
Amazon pay id: p[protected]
Paid by card: inr6420.00
Yatra online private limited id: [protected][protected]
Date of transaction: 31 may, 2018
Please tell me where my balance is stucked and when will i get the refund?...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — refund request refused

 Kanchan Kuwarbi on May 29, 2018
We paid yatra.com around inr 3 lacs for arranging europe trip. We booked our travel package (Ya:9850737) around 3 months back (I. E. On 17th feb). Yatra consultant delayed our visa processing until the last moment and only 18 days before our travel date (I. E. 18th may) confirmed us that yatra online pvt ltd team is not able to get appointment for us at the vfs and asked us to go directly by yourself to vfs office for visa process. Even after paying a huge amount to yatra they did not help us in processing for visa. We went to vfs on 28th april and came to know that the documents provided by yatra...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — fooled by yatra

 Prashansa Agarwal on May 28, 2018
Hello all
This is regarding my on going trip yh4174436
The hotel summit indriya resort, munnar where yatra made me stay is one of it’s kind. It’s the worst hotel i have ever been to.

When we reached here, we were made to wait 20 mins at the reception after a 4.5 hour journey from kochi. When we came at the rooms, they were still cleaning in front of us and made us wait again.
The ac’s were dripping water on our face while being asleep. The beds were broken that every time we would move, it will make a noise.
The house keeping staff ate our foods...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — yatra.com not refunding any amount after visa cancellation

 Sabarish Iyyappan on May 26, 2018
I have booked a trip with yatra.com and applied for visa around 40 days before the trip. I had paid 50% of the trip amount 1.5l already to yatra. 20 days after submitting all the documents required for visa embassy replied that visa is rejected.

Now yatra.com is saying they wont reply 1.5l completely. Very careless attitude and they are not giving proper response as well....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — our glimpses of europe tour dated 28th may holiday package to europe, yh3929558

 Sandesh0711 on May 25, 2018
Our glimpses of europe tour dated 28th may holiday package to europe, yh3929558
This was in reference to our glimpses which we had booked online through your advisor aradhana singh, yatra international holdidays gurgaon delhi. We have had a really disappointing experience dealing with this advisor. She never guided us properly right from the time we got our tour booked through her. Right from the time procuring our schengen visa assistance or be it checking mails which was sent to her on her yatra email address intlservice@yatra.com she has not bothered to even check the docs which were sent...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — middle name in tickets

 Shripad9 on May 25, 2018
On yatra.com, i booked the flight tickets from hyderabad (India) to mauritius (Booking ref no[protected]
Our passport (3 passengers) shows middle name but while booking there was no option of middle name so i did not mentioned same in ticket.
I noticed this well in advance of travel date. I contacted yatra via e-mail. I received replay that “this ticket has been issued by air mauritius & air mauritius doesn't have any name correction policy”
When i written e-mail to air mauritius, i was surprised with their response as they did not mentioned about such policy. Air mauritius...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — excess charges for tickets cancellation

 Fazulur Rahaman on May 23, 2018
Hi,
My name is abdul rahaman, i have recently booked a flight from chennai (India) to dammam (Saudia arabia), i have been given a connected flights. And when i am trying to cancel my tickets now they are charging me two times. And when i asked them why is this charging me two times, they answered in rudely that we are charging as per our company policies and go and complaint whom ever you want to complaint.

Now i seek your help here. Kindly do check the image uploaded below.

And also these yatra.com people are cheating public with this online cancellation...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — harassment about getting visa in time for upcoming russia trip

 Shalini KS on May 23, 2018
Hi, my yatra reference id is yh4184425. I have taken a package for moscow and st. Petersburg for 3 people, from yatra. My travel starts on 6th june. It took five days for the yatra staff to send me a mail about documents required for visa. That too after n number of follow up calls from my side. It's been more then one week that i have given all the documents but getting no response from yatra about the visa status. Staff does not pick up the calls most of the time. I want to get my visa done in this week otherwise not interested in the trip. They have taken huge amount as advance (170, 000 inr)....
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — yatra.com took extra money before departure for jewels of europe trip

 deepak7731 on May 21, 2018
I am Mr. Deepak Kukreja and I booked Jewels Of Europe for two persons through Yatra.com, my booking reference number was 'YA:10199294' Holiday Package to Europe YH4022504. As I knew Ms. Manisha Sohal in Andheri Lokhandwala Branch and she is a good person so in good faith I contacted Ms. Manisha Sohal, I called her and got to know that she left the company as she got married but she gave me the contact number of Mr. Sandesh Mane of Malad branch of Yatra.com, Mr. Sandesh Mane of Yatra Malad Mumbai Branch promised me verbally and finalised in writing for Jewels Of Europe package for ₹2, 09, 000/-...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — cancellation protection rates [Resolved]

 klakshm6 on May 21, 2018
I recently purchased a ticket from yatra with cancellation protection. I did not know then i could buy directly from airlines for as cheap as rs 49 where as yatra charged me rs 349 for each passenger. That is exorbitant - 600 times more than actual cost. There should be regulation as to how much an agency can charge. I feel so duped as i have spent nearly 1500 rs on cancellation charges for my round trip where as it should have not been more than 250 rs....
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — bad tour management for manali

 Rashmi Nimkar on May 21, 2018
Dear sir / madam
Firstly of all thanks for arranging my trip to manali which has a mixed reaction and mixed memories which could have been sweet memories but due your representative mr lalit who spoil my tour
I regret that yatra such a big brand name fail to deliver the basis things right and which has immensely mental stress and harassment leading to lot of confusion and keeping us in dilemma.
So would like to state my tour experience with you as due to your representative mr lalit mobile no [protected] who was the king of the whole mishap and could have avoid less tension and...
Complaint comments  Read comments Complaint category Products & Services

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