Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 54%
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1299
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800  [Domestic Flights]
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1860 200 0500  [International Flights]
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1888 469 9287  [US to India Flights]
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1860 200 1800  [Domestic Holidays]
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1860 200 1000  [Domestic Hotels]
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1860 200 0900  [International Hotels]
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1860 200 0900  [International Holidays]
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Phone:
Phone:
+91 95 5580 0800  [Customer Support]
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Additional info
Customer satisfaction rating
54%
Complaints
1299
Pending
532
Resolved
573
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

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Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / Yatratrip.in — no contacts made by yatra agent (rahul bhadouria)

 Sibroc on Dec 13, 2018
Hi team,

I had send a query for greece holiday package and got a call from rahul bhadouria. I described him my requirement and he assured me that a customize package would be send on email on the same day. It has been three days, i'm trying to get in touch with him on his extension 2255 however no calls were answered. I send the query again on the website and another agent contacted but same attitude and no response. I would really appreciate if your team can inform the customers directly that customize packages are not available instead of wasting time.

It was an...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — double payment, no refund.

 jojrang Shira on Dec 12, 2018
I booked flight ticket with yatra.com costing rs. 10070 with referrence no[protected] and it was confirmed. Few days back, message came saying due to payment failed i have to pay again the same amount otherwise flight will be cancelled. They give the time very short, due to which i couldnt think of any and i paid the whole amount again. This time with different debit card. I have contacted them many times and they said refund was initiated and it will take 5-6 days. And after 5 days when i contacted them, they said they have done from their part and i have to talk to my bank with reference id[protected]r....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — flight tickets

 Jevita on Dec 11, 2018
Regarding my booking id[protected] and[protected]. I am trying to reschedule and when i go to app/website it says currently service is not available, so please call the customer care no. However displayed phone number is invalid. When i call the number [protected] for reschedule/cancellation it says do it through web/app. This delay is causing me a lot. I am trying to reschedule/cancel my next week flight from last 4 weeks. Last two times when the call get connected customer care person told me that they have to check with internal department and they will call me back but they never call back....
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — poor service and no one give answer properly

 Krishiv Ahir on Dec 11, 2018
This is karan suva and my registered email id is kvsuva@gmail.com
I booked thailand package for four people worth of 32000 per person
In this package pick up drop service hotels accommodation and sight seen
But when we reached airport we wait for yatra pick up for 2-3 hours but no one comes and then we continue call yatra customer care but no one answered properly then we book taxi and go to the hotel but in hotel no booking for us then we pay for room and then second day no one pick up to us for sight seen in sort we pay for package and then also pay for all that things which...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — discounted amount not shown during payment

 dipankar11 on Dec 8, 2018
Frequent traveller - shown in the page to avail discount of rs.1000/- for flight. Booked immediately but not discounted. Why it was shown to befool the party. This is unfortunate. Why shall we follow yatra.com. Please address the issue at the earliest. The ticket is booked today only after seeing the discount. This is unfair. Do not misguide the traveller....
Complaint comments  Read comments Complaint category Airlines

Yatra.com — yatra.com big time cheater! booking date changed after payment!

 MAc KinG on Dec 8, 2018
My name is hitesh bharwani n my booking reference number is[protected], i was searching for 17 december 2018 flights from dehradun to ahmedabad! I selected the flight for 17 dec n paid rs 4616 for the direct spicejet flight sg 2938
From dehradun to ahmedabad yet i got confirmed ticket sent for 17 january 2019 despite many calls to customer care one refused to listen to my issue as my ticket was not showing in his server as it was getting updated, alright! He promised me tocall back in one hour, which he didnt! I called back again n didnt tell the issue to the person listening on yatra...
Complaint comments  Read comments Complaint category Internet Services

Yatra Online / Yatratrip.in — non refund of money to my bank, when online ticketing failed

 choton111 on Dec 5, 2018
On 3/11/2018, I tried to book air ticket for DEL-CCU for 4-Nov, 2018 on line from my Yatra.com account.
Once paid Rs 11160/- again demanded to pay for Rs.1859/- and again paid.
total I have paid online Rs.13019/- But ticket did not came... so, when I asked for refund... Yatra.com sent my money to Yatra E-wallet. So again I bound to purchase fresh ticket against fresh money.

But why money should go to Yatra e-cash ?? It should directly come back to my bank account, where from ( Credit Card) I paid .

Couple of time I talk & wrote ( email) to yatra.com customer...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — refund pune to delhi

 Ambika Nair on Dec 5, 2018
Flight e-ticket yatra ref number – [protected], pnr - jbblrp

Airline : jet airways pune to delhi fri, dec.7 2018

I am sharing my horrible experience with yatra services and would like to highlight this to yatra management.
We booked round trip tickets from delhi to pune for 7th and 10th dec, 18. But by mistake instead of 10th dec. Return ticket was booked for the same date i. E. 7th dec. Wihin hours we realised the mistake and contacted yatra and asked them to correct the date as 10th instead of 7th dec. But they refused. We spent almost 4-5 hrs. Talking to...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — voucher not received

 giriraj prasad gupta on Dec 5, 2018
Your executive has assured that voucher of hotel and other facilities will be provided on monday i. E 03.12.2018. But till now no voucher has been received so far.in absence of voucher, department has not granted leave for trip to port blair. This facts has been told to miss simran kaur and shri bilal at the time of confirmation of tour and booking of the tour respectively. If voucher has not been received today my tour program can not be finalized.in this situation you are requested to refund the all amount which was paid by me....
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra Online / Yatratrip.in — ticket booking amount refund

 Joseph Poyya on Dec 2, 2018
I am very sorry to say you are having a very bad customer support i was trying to book a doemstic airline ticket on your site. After taking the amount from my bank it was shown order to be confirmed after that i got a msg showing payment details number.. Now your customer care executive is telling they cannot support me to refund the amount i have lost 9563 rs on u r site. I request all pls never use this cheating site...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — reg. rescheduling of my flight ticket

 Sreeprasad S on Nov 30, 2018
Yatra team,

I had booked my round trip colombo-cochin-colombo using yatra.com. My booking reference id is[protected].
Today, i. E. 30.11.2018 evening 6:00 pm i had raised interest in reschedule my flight ticket to 7th of december. By that time, the customer care executive has told that there is no fare difference and another person in this regard will contact.
One mr. Jyoti nandan rai from yatra.com customer care executive has called me back by evening 07:47pm and when i told him regarding my rescheduling plan, he told me that on 7th there is a fare difference of...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — highly disappointed with yatra customer service. yatra booking reference number: 2208891495338

 Varoodhini Tripurari on Nov 30, 2018
Dear Sir/Madam,

I was scheduled to fly on 31st October 2018 to Paris from Bangalore with my 4 year old daughter, Raga Abheri Mavalur and husband, Mr.Jaygee Mavalur and back to Bangalore from Paris on 9th November
2018. My Yatra reference number is[protected]. My PNR no. is QC4PVT.

We had to cancel our little Parisian holiday unfortunately as my father-in-law was hospitalized due to a sudden cardiac arrest on the same day of our flight. As we all work hard to save for a family holiday, I held my hopes that 'YATRA' would understand my situation and refund...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — payment completed but booking failed and not refunded

 tkhanna2393@gmail.com on Nov 27, 2018
I had booked a flight last wednesday and made the payment through amazon pay. This is the message i received:
Payment of rs.6, 018.00 (Card rs.3, 983.72 + amazon pay balance rs.2, 034.28) for txn id p[protected] on yatra onli... Is successful.
I called up customer care thereafter and the executive told me they had received the payment but would be refunded. When i called after 5 days, i was told that they do not have the history of payment and would get in touch with the senior executive but i have not received any information as yet! This is highly disappointing and shows...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Yatra Online / Yatratrip.in — unethical behaviour & incorrect promises

 hitesh2609 on Nov 24, 2018
I am sharing my horrible experience with Yatra services and would like to highlight this to Yatra management / consumer forum

My parents travelled to Europe with Yatra and they are still chasing for their the suitcase they have promised at the time of booking.

After so many followup, they confirmed that it was delivered to one more couple who had travelled with them and shown us the POD with the correction / overwriting done.

Earlier they took more than a month for the refund for the services (optional tour) which had been denied by them on the tour where...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — airline booking

 Soumyajitr on Nov 23, 2018
Dear Sir/Madam,

Yesterday night [UK time] I booked a return ticket from London to Kolkata in Yatra.com. After I made the payment, Yatra has generated a Reference Number 33542878 saying that your PNR has not been confirmed. I called up their customer care immediately and the customer service agent said that he would arrange a call back and asked for my number. I have given him my UK number. Till morning, I have not received any call, so I called again and the agent has responded with the same thing [Someone would call me back in 2 hrs]. I have not received any call in 3 hours, so...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — flight booking cancelation of refundable ticket no 211181568771

 dharam singh 1959 on Nov 22, 2018
I booked an air ticket by yatra.com on 21/11/18 10 pm for rs 5410 for my son
On next day canceled the refundable
The amount will be returned only rs 766/
As jat 24 hrs before full amount will be refundable

Cancelation rules of the yatra.com pasted below
You can cancel your domestic flight bookings online. Log in to my bookings, select the relevant booking and click on the cancel button. For online cancellation, yatra will charge rs. 400 per person per sector as standard cancellation charges.

To amend/cancel your ticket offline, call yatra...
Complaint comments  Read comments Complaint category Airlines

www.yatraonline.com — refund related to ref no 111111883393211

 vallinagaraj on Nov 21, 2018
I tried to book Domestic flight ticket on 11.11.2018 through Yatra.com using SBI Credit card. An amount of Rs 7641/- was debited to my SBI Credit card account but ticket not generated and booking not confirmed. In spite of my several calls to Yatra they did not respond and not refunded my amount. On 20.11.2018 SBI Credit card raised invoice in which 7641/- is also included and I need to pay the amount. The payment gateway used is PayPal Yatraonline. The transaction was successful at payment gateway and yatra.com received that amount, but no responsive to my complaint. I request u to intervene and...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — yh4383486. trip id fraud

 abhinav kulshreshtha on Nov 21, 2018
Hi

It seems you have teamed up to do frauds with customers. We were offered to stay at bentota and when we reached hotel hibiscuss we realised we were not in bentota but put some 30kms away from bentota.
This is serious offence from yatra team and i am going to fight breach of trust.
Sales team hv pitched was not delivered.

If dont hear for compensation for all distress mentioned below and above in this mail i will take it up consumer court n social media.

I did not hear word of apology from your side yet. This is very annoying.
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra.com — amount debited but no booking and booking confirmation from yatra

 Ritupon on Nov 21, 2018
Yesterday while tried to book hotel sonar tori agartala through yatra com, my account got debited by inr 2196 however no booking was made. Accordingly i have sent them a request for either booking confirmation or refund processing. I have attached my account statement where the transaction is clearly visible. Instead of that their response is of lacklustre nature with no confirmation and with standard statement like we will get back to you within two hours. I got the confirmation from my credit card company as well that merchant has not confirmed the transaction to them as well. I will ensure that...
Complaint comments  Read comments Complaint category Other

Yatra Online / Yatratrip.in — ticket not booked but money deducted

 Tanveer99 on Nov 20, 2018
Sir i was booking a bus ticket on 17.11.2018 from Delhi to Chandigarh via using Yatra app due to some technical issues ticket not booked and screen shows blank. And 437 rupees deducted from my account. I called to Yatra customer care service they told me amount will refund within 24 hours but still yet it is not credited in my account. I am trying to call customer care but no one is responding. Please takes corrective action as soon. Thanks with regards.

Md. Tanwir Siddiqui
Mob number [protected]....
Complaint comments  Read comments [1]Complaint category Travel Agents

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