Yatra Online / YatraTrip.in Complaints &amp; Reviews

Website: www.yatra.com

I booked a flight on March 28 from Delhi to Trivandrum for March 31 and did the payment through credit card. The amount has been debited yet I did not receive any booking confirmation or ticket details.
I registered a complaint through Yatra support as well.
I have tried contacting multiple times on customer care but there is no response from anyone.
Kindly send me the full refund if payment is not received at Yatra...

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Website: www.yatra.com

I booked a flight from Mumbai to Delhi with Yatra for 20th Feb 2025, and I got the response that the flight is canceled from airlines end, I requested them to provide me alternate, but they are putting the blame on airlines. I contacted airlines, and was told, that Yatra had not updated the name of the passengers for the booking, and even the payment is due, therefore the airline is not able to provide me the alternate. I keep trying to reach...

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I have booked my flight ticket from chennai to London at yarta.com. I have received ticket details as unconfirmed status in email and the amount was deducted from my bank account. Please help. I was wondering if there was security breach in this website. I need to book this ticket asap as my trip was delayed today....

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This is in regard to the refund of cancelled flight of Vistara Airlines with PNR [protected]@FXF. Yatra has processed INR 6, 044 only on 20 April 2024. However, Vistara Airline has confirmed that a full refund has been processed of amount INR 45, 970 (Email attached). Yatra is not ready to refund the balance amount (INR 45, 970 – INR 6, 044 = INR 39, 926).

I have followed up with the travel desk for the last few days and have yet...

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I booked a round flight on Yatra.com on 26-3-24 from delhi to Singapore payment deducted but no booking confirmation. I received a mail that ill get my refund back from yatra in 30 minutes but its been 506hours my refund has not been credited neither its showing in yatra application for my refund...

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I booked a flight from Yatra.com for the 15th of March, 2024 from Bengaluru to Guwahati(Air India Express - 8:20 departure and 11:10 arrival). All the details were taken and I made the payment through UPI the transaction receipt for which is attached here. It is clearly visible there that the payment was done and received by Yatra. The amount was deducted from my account but I did not get any booking details or confirmation. I tried to track...

+1 photos

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I have booked the flight ticket from pune to singapore. My amount is deducted but i have neither got the confirmation nor the ticket. Could you please check the same urgently as my amount of 23513 is deducted.
Emaild id: abhijeet.[protected]@gmail.com
Phone number: [protected]

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Feb 28, 2024

Updated by mahuadas1488 Attaching the transaction details

Verified Support

Feb 29, 2024

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have checked the payment status at our end, the payment of INR 23513 has not been received. Your Bank should auto reverse the amount within 3-4 working days. We would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care

Feb 29, 2024

Updated by mahuadas1488 Hello, could you please update as I am unable to get any feedback

Verified Support

Feb 29, 2024

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have checked the payment status at our end, the payment of INR 23513 has not been received. Your Bank should auto reverse the amount within 3-4 working days. We would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care

Feb 29, 2024

Updated by mahuadas1488 Hello

I am unable to view the comments. Could you please send the response to mahua.[protected]@gmail.com

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M

mahuadas1488

from Pune, Maharashtra

Feb 28, 2024

Attaching the transaction details

Flight ticket not confirmed but payment deducted from the account - Comment #4139746 - Image #0

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Address: Cochin

Website: Yatra

I wanted to travel from Rajahmundry to Cochin and i used my snap-mint id for the purpose. Due to technical problem the transaction got failed but the amt was deducted from my bank account....

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Address: 1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001

Website: yatra.com

I booked an indigo flight 6E-993 which was scheduled for 24th February. 2024 on 1st February 2024 through yatra.com.
I opted for UPI payment and was redirected to the payment page. I received a request of Rs.4986 on my Phonepe account and I made the payment on the same request, i have attached a screenshot of the completion of the transaction on the same account which was of yatra.com

My money got deducted but the payment...

+2 photos

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PNR: VSELRJ
Booking Reference:[protected]
This flight got cancelled from Indigo itself and they sent us the credit note stating that your refund has already been given to your travel partner who is Yatra.com
We initiated refund with Yatra.com with steps they have given. On which we see status that refund is processed and also we sent mail to support team where they say the same thing but we did not receive anything...

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Booked return ticket from Ahmedabad to Mumbai.

Flight from Ahmedabad to mumbai has pnr of 000000. Confirmation awaited.

Return flight is booked.

Please look into the matter and resolve the same.

Booking ID :[protected]
Name : Ajay Motyani

+1 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 26, 2024

Verified Support

Dear Ajay, Greetings from Yatra.com! We regret the inconvenience caused. As checked against the Yatra reference number[protected] no booking is confirm and the amount of INR 7860/- got refunded in the same mode of payment against Yatra booking reference number[protected], kindly note private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 26, 2024

Verified Support

Dear Ajay, Greetings from Yatra.com! We regret the inconvenience caused. As checked against the Yatra reference number[protected] no booking is confirmed and the amount of INR 7860/- got refunded in the same mode of payment against Yatra booking reference number[protected], kindly note private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 27, 2024

Verified Support

Dear Ajay, Greetings from Yatra.com! We regret the inconvenience caused, as booking was not confirmed, hence the full amount of INR 7860/- was refunded from our end in the same mode of payment. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

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To: [protected]@yatra.com
Subject: Havn't received money yet

Subject: RE:'YA:41332532' 303aa8c000002f146586b33ef8c[protected] Normal - Online Payment Failure[protected]

Ramanjit singh

[protected]

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 25, 2024

Verified Support

Dear Ramanjeet,

Greetings from Yatra.com!

We would like to confirm that the refund of INR 8058.00 for your Booking Reference Number [protected] has been processed from our side on 26 DEC 2023. Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

The ARN/RRN(Acquirer reference number) number for the transaction is [protected].

In case the credit is not appearing in your account, we would request you to please contact the Grievance Cell/Nodal officer of your bank and provide them the ARN number to trace the transaction.

You could get the contact details of the Grievance Cell from your bank’s website.

We would like to thank you for your patience and cooperation, and look forward for continued business with you.

Regards,
Yatra Care

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To: [protected]@yatra.com
Subject: Havn't received money yet,
I have paid rs.8058 on 23dec at1.21 pm,

UPI ref.[protected]

Subject: RE:'YA:41332532'
- Online Payment Failure[protected]

Ramanjit singh
[protected]

[protected]

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 25, 2024

Verified Support

Dear Ramanjeet,

Greetings from Yatra.com!

We would like to confirm that the refund of INR 8058.00 for your Booking Reference Number [protected] has been processed from our side on 26 DEC 2023. Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account

The ARN/RRN(Acquirer reference number) number for the transaction is [protected].

In case the credit is not appearing in your account, we would request you to please contact the Grievance Cell/Nodal officer of your bank and provide them the ARN number to trace the transaction.

You could get the contact details of the Grievance Cell from your bank’s website.

We would like to thank you for your patience and cooperation, and look forward for continued business with you.

Regards,
Yatra Care

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I recently made a booking on Yatra with the reference number[protected]. The order number for Snapmint is 14547899. I am writing to bring to your attention a concerning issue related to the payment for this booking.

I have already reached out to Snapmint regarding the matter, and they have assured me that the payment from my end and theirs has been successfully deducted. According to Snapmint, the issue seems to be on Yatra's...

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I had book ticket from yatra.com on 20 Jan 2024 around 9pm . My booking was confirmed. Later on i realised I had 2 bookings for same name. I am trying to yatra.com since then to check or cancel within 24hrs but i have no response as well as they are charging me for this whereas as per airline rule cancellation for such type is - full refund. Nor I am getting solution to my nor my money . Yatra is worst app no call working

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 23, 2024

Verified Support

Hi, Greetings from Yatra.com! Customer Care Number and Email ID are shared as SMS with all customers on successful bookings. Request you to kindly check your SMS message inbox for a message from Yatra. We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you better. Regards, Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 23, 2024

Verified Support

Hi, Greetings from Yatra.com! Customer Care Number and Email ID are shared as SMS with all customers on successful bookings. Request you to kindly check your SMS message inbox for a message from Yatra. We would request you to kindly share your Yatra booking reference number to enable us to check the details and assist you better. Regards, Yatra Care

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I made a booking at Mayfair Darjeeling on 13/01/2024 through yatra (ref number[protected]. Upon calling the hotel they’re saying they’ve received no such booking.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 18, 2024

Verified Support

Dear Vikrant, Greetings from Yatra.com! Regret the inconvenience, please kindly share your Yatra booking reference number and registered email ID to enable us to assist you. Thank you

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I have booked a hotel using yatra website and has done the payment, immediately after the payment has done instead of redirecting to website it has redirected to a page it was saying that to contact support.This is so disgusting to grab money when someone trusted you.

Booked Date 17th Jan, 2024

and booked for 19th Jan, 2024 stay.

I want my money back.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Jan 19, 2024

Verified Support

Dear Priyanka, Greetings from Yatra.com! We regret the inconvenience you have faced. Request you to kindly share the registered email address and the amount debited to enable us to check the details and assist you. Regards, Yatra Care

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Address: hyderabad

Dear Sir,

I have paid amount for the tickets but till now i didn't have message or email for the confirmation.

already complained to Yatra but no response, subject YA:41212434' didn't received ticket

[protected]@gmail.com
attached screenshot

pleaae reply as soon as possible

flight details Delhi to hyderabad on 27th Dec Vistara UK-899

thanks
Jamal

+4 photos

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

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Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 17, 2023

Verified Support

Hi, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making a payment on our portal, please kindly share the email address used and the amount charged for us to check and take it further. Regards Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 17, 2023

Verified Support

Hi, Greetings from Yatra.com! We are sorry to hear about the issue you faced while making a payment on our portal, please kindly share the email address used and the amount charged for us to check and take it further. Regards Yatra Care

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Dec 18, 2023

Verified Support

Dear Shoaib, Greetings from Yatra.com! We regret the inconvenience caused as per the records your amount of INR 12922.00 for your booking was processed on 17th Dec 23. Further, the private sector banks may take 2-3 working days and public sector banks may take 5-7 working days to credit the amount into your account. Regards Yatra Care

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