Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 36%
Submit a Complaint
998
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800
[Domestic Flights]
up
41
down
27
1860 200 0500
[International Flights]
up
16
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16
1860 200 1800
[Domestic Holidays]
up
4
down
9
1888 469 9287
[US to India Flights]
up
0
down
5
1860 200 0900
[International Hotels]
up
9
down
16
1860 200 0900
[International Holidays]
up
9
down
16
1860 200 1000
[Domestic Hotels]
up
5
down
15


Additional info
Customer satisfaction rating
36%
Complaints
998
Pending
577
Resolved
215
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Yatra Online / YatraTrip.in related photos (145)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra — invoice

 mn.balakrishna on Jul 26, 2017
I booked airline ticket through yatra.com. The company provided me invoice with expenses/charges under heads a) flight amount (B) taxes, fees and surcharge (Booking ref no> yatra reference number 1606717183394, 1606775187457 of date 16th june 2017)

I am requesting the company to furnish the break up of taxes, fee and surcharges (Clubbed amount shown in the invoice) as i am asked to furnish the same to my employer. The company is reluctant to give the information sought by me. The company is giving replies like 'invoice can not be edited.""contact the concerned airlines for details."...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — plane tickets wrongly booked due to error in yatra application

 Mehul.ahuja on Jul 26, 2017
2607718239329 yatra booking id

I have booked the round trip from delhi to mumbai.
From delhi booked the ticket for 31st at 15:50 and return trip from mumbai for 5thaugust'17. I clicked on 18:45 flight for 5th but got the confirmation for 6 am on 5th august'17. This is really disappointing as this is the second case i have come across. Please re schedule my flight and i will not pay the amount as this is issue with your application.
Flight-spicejet
Pnr-h9pk4t
Looking forward to have positive response as this is for the first time i tried yatra. Hope this...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — non furnishing of expenditure detail

 reachkamini on Jul 26, 2017
We had booked a trip to sikkim through yatra portal (Ref no: yh3369903). We have been given a consolidated bill including hotel & logistics. We are asking yatra to give us detail of our travelling cost so that ltc benefit can be claimed but yatra has declined. Inspite of repeated requests they are not furnishing the information. They refuse to accept this basic rule of income tax.
The trip was also not as comfortable as one would have anticipated for shelling higher amount. Their lack of cooperation at every step has made the experience even worse....
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — refund of ref no. 3006719175386 yatra.com

 ajay prakash agrawal on Jul 25, 2017
With reference to above booking, we stay at treebo silicon business, banglore and pre-checkout from hotel on 8.7.17 i. E. One day earlier. We requested for the refund for the one day. We have forwarded the pre-checkout permission mail received via treebo. As the per earlier conversions with yatra.com said that treebo denied for refund. We have paid to yatra.com and wants the refund from yatra.com....
Complaint comments  Read comments Complaint category Other

Yatra Online / Yatratrip.in — no rooms last minute

 Raghav Sinha on Jul 24, 2017
I am going to a college in pilani and booked a hotel using yatra two months prior. Paid the amount upfront. Now one day before leaving to pilani, i get a call asking me to cancel the booking. They failed to book the hotel for which i paid in prior. They are also not refunding. This should not be allowed. I paid for the service that i should be entitled with. The customer care is also really bad, they are not bothered with the situation at all. Judging by the other complaints i have seen, some action must be taken. I am going to sue the company....
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — suddenly yatra.com deny to provide my booked hotel and ask to cancel and refund.

 buddhadev03 on Jul 21, 2017
Be aware before booking your vacation on yatra.com. Yatra it self is calming that what ever the information is showing in site about hotel is not correct.

I booked a hotel at bolpur for family vacation on 19th july at yatra.com and the same days i got confirmation of my booking. After getting confirmation i plan my leave and schedule my train ticket. But suddenly on 21st july one representative name "aditi dalvi" call me and said that this hotel no more available.

When i ask her how it is possible. When i booked this hotel it was available and thats why it is booked...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — no refund received yet

 Nitub on Jul 19, 2017
Ref no 3005756294288
I book 4 tickets on 30 may 2017 from delhi to pune. But have to cancel it. Till now i havent received any refund and according to yatra customer care people my cancellation charges are higher than what i paid. How can this be possible as per cancellation term yatra.com charges rs 300 per ticket. Am afraid my 11000 rs are gone and advice all to never book any ticket or holiday through yatra.com if they are not confirme to go....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — complaint about unprofessional behavior of customer care executives and refund related issues.

 Kushnoor on Jul 19, 2017
I have booked a room for two nights at hotel sankam, belgaum on 8th july, 2017 between 10th and 12th. However, due to changes in my program, i had to cancel the booking on the same day. I cancelled by calling the customer care telephone number: 18602001000, where the executive informed me that i would be charged for one night amount to which i agreed after an assurance that i would be refunded one day’s charge within 48 hours.
However regrettably, the refund was not processed and from 9th july, 2017 till date i have called the customer care on innumerable occasions unsuccessfully. The...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — gift card validity

 Sunilbhojwani23 on Jul 18, 2017
Hi,
I was trying to place an order 18-07-2017 and i noticed that my gift card expired. I understand it has a 6 month validity and i'm to be blamed could not redeem this within the available date but the amount is for rs. 5000 which i consider is huge (Validity was over in april month 2017). Could i request you to help on this regard? Voucher number is a code so not sharing here....
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — fraud in online booking

 Nagendra6e4evr on Jul 17, 2017
Hi,

My name is nagendra nath mandal, i am a holder of hdfc credit card. On 4th jul'17, i made a round trip flight booking on yatra.com of rs. 6987/- and chose the emi option on the website while booking. I received a message stating that the payment was successful but the airline is taking time to respond and then after a while it shows that the transaction has failed. I received a message that the amount paid for the booking will be refunded to my bank account. Till date i have not received the refund of the transaction made and neither any message concerning the same.
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — bitter experience of holidays booked through yatra

 tarun_katiyar on Jul 14, 2017
I am writing in reference to my recent experience on the Holiday Package bearing Yatra reference number as YH3441461 planned to cover travel from Delhi- Jodhpur- Mount Abu- Udaipur and back to Delhi of and for which I made an advance payment of Rs 81100/- on 13th June 2017. The entire tour was planned in consultation and advise of Mr. Puneet including Hotel stay at Udaipur, Jodhpur and Mount Abu. The choices of the Hotel were also provided by Yatra Representative.

The experience at Mount –Abu on 21st June’2017 was horrible and the response form Yatra Team was undoubted terrifying.
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra.com — Very poor service

 Ritvik Khanna on Jul 12, 2017
My name is ritvik and i booked a tour package for my family for srinagar. There was a problem at one accomodation. Yatra charged me 4 times the actual price and took 100% money in advance i. E inr 50, 500. However the service sucked. People at customer care center are adamant that nothing can be done and only a feeback can be provided. I was asking for written confirmation about whatever he said and he was hesitant. Would highly recommend makemytrip.com over yatra.
After sales service sucks.

Would never avail any services from them

Thanks
Ritvik...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Booking confirmed but reached hotel no rooms

 Viju Vijayan on Jul 9, 2017
I booked hotel Parichey at Rewari on 9th July 2017 through yatra.com.
Yatra.com confirmed my booking and we reached hotel at 8.30 pm.
At hotel reception they told no rooms are available and we can't do nothing, it's yatra.com mistake to give confirmation for room.
I called yatra.com customer care, they told me that they can't give guarantee for booking.
How can I trust such booking through this site....
Complaint comments  Read comments [1]Complaint category Online Shopping

Yatra.com — Refundable tickets

 Shashi13 on Jul 9, 2017
I had booked two tickets from Pune to Delhi shown as refundable. Due to change of plans I had to change the route /cancel the tickets. Now it shows cancellation charges xyz hence refund is zero. Can the English you explain the meaning of refundable.
Plus for cancellations there is no toll free number so once booked you are at their mercy and if you call then you pay additional amount on phone bill.
Very poor services, will never use again...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Lost my Purse

 purohitrs on Jul 8, 2017
Sir,
I have Traveled from Jet Airways Flight No. 9W-412 ( From Mumbai to Jodhpur), PNR No.HVQYPD on dated 03.07.17.

It is surprising that during traveling my purse lost (From the Luggage which was handed over to airport authority )

When we checked at Jodhpur purse was not in bag after reached at home.

For needful & Prompt action pl.
R S Purohit
9214015256...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — No Refund for missed flight and travel in another

 rkkanojia7 on Jul 3, 2017
I was booked ticket form Delhi to Bangalore (23-06-2017 06:05 AM - 23-06-2017 09:00 AM ) for my friend, and she missed fight due to cab problem we booked another fight with high price. After all we claimed for refund they only give 64 Rs ?
I have mail copy of only that much refund and no response form yatra.com.
I reached many time by mail but no positive response.
Booking Ref No. 2105728315170...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — GST hotel

 Gopal Telyani on Jul 2, 2017
Hello sir I have booked my hotel nearly fifteen days ago but I have received email today that you have to pay a GST now at a hotel checkout as there was not written anything in terms and conditions please help me as they are charging 18percent GST on it so nearly my5000rs are going so I am kindly requesting u to help me because there is not my fault...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — Wrong information in app

 Bibhuti Bhushan Sabat on Jul 1, 2017
My booking reference is 2406717261873.
I was allowed to carry cabin bag of only 5kgs and not 7kgs. But in the ticket it was clearly mentioned as 7kgs. I had to pay for the rest.
Air India officials said that this is clearly the fault of the third party(YATRA.COM)
Please look into this as this is a serious issue giving very much misleading information to customers...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Refund amount discrepancy

 Trisha Mittal on Jun 29, 2017
Hi There,

We have booked tickets from new Delhi to Bangalore and Bangalore to new Delhi to travel in August 2017.

These were booked for our honeymoon. However because of some reasons we have postponed the trip to Sept.

When I tried checking the refund amount from Yatra app, I had shown me rs. 300 something as total refund for each ticket.

I called yatra customer care, the executive told me the refund will me 580. I requested him for support as we have a genuine reason for reschedule/refund, he clearly said that there is nothing they can...
Complaint comments  Read comments [2]Complaint category Airlines

Yatra Online / Yatratrip.in — International flight booking - website error

 karibandi on Jun 28, 2017
I made 2 bookings using the yatra website. Both the payments were deducted from my credit card. There was a payment gateway error in yatra - they are not able to trace my payments.
Moreover - there is no confirmation, no acknowledgment - nothing.
I had to make several calls - then i got a message that someone from bookings will call me. Nothing happened in 2 days.

I am still trying to call and get my issue resolved.

I will no more be with yatra - this is the most disgusting customer service i have ever encountered....
Complaint comments  Read comments [1]Complaint category Airlines

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