Yatra Online / YatraTrip.in
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 71%
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2004
COMPLAINTS
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Yatra Online / YatraTrip.in Customer Care

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800  [Domestic Flights]
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1888 469 9287  [US to India Flights]
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1860 200 0500  [International Flights]
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1860 200 1800  [Domestic Holidays]
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1860 200 1000  [Domestic Hotels]
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1860 200 0900  [International Hotels]
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1860 200 0900  [International Holidays]
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Phone:
Phone:
+91 95 5580 0800  [Customer Support]
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Additional info




Submit a Complaint
Customer satisfaction rating
71%
Complaints
2004
Pending
468
Resolved
1258
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Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Yatra Online / YatraTrip.in Complaints & Reviews

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With reference to
PNR- O83VCX
Air Vistara
Original Travel date -29/03/2020
Pax- 2
Vikash Agarwal
Nisha Agarwal
IXJ TO CCU
Ticket booked via Yatra.com
The flight has been cancelled by airlines due to lockdown and since then No refund has been made yet. Over 100 email has been shoot up but they respond we will update in 2 to 3 days and no action has been made in any way...
Jun 17, 2021

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Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
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    I have booked a ticket for my aunty to travel from Visakhapatnam to Hyderabad on 20 April, 2021 for Air India(AI - 9537)....
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    Hi,

    Due to the pandemic, our flights to Amritsar, Leh and Jammu.

    Yatra had initiated a refund...
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    My flight BLR-GAU(PNR- WA26AZ) of Vistara airlines which was booked via Yatra was cancelled for by Vistara on 27th April 2021....
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    I have booked a connecting flight from Bangalore to Kashmir on 6th April for 28th May 2021. Due to covid, we decide to cancel,...
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    Where is my refund. The airline completed their process of refund. When will I get my refund...
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    I had made a booking for a flight scheduled on 30th April 2021 via yatra app, the airlines was go-air. The flight was cancelled...
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    Hi Team,

    I have booked a ticket on Yatra on 19th February, 2020 for the flight Air India for 21st May, 2020...
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    Maine yatra se goair ki ticket book ki thi jiske maine 3700 pay kiye the fr goair n flight cancel krdi uske baad maine resedule...
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    I, Biswajiban Sharma, booked an air ticket, via yatra.com, and subsequently canceled due to medical reason on March 7, 2021....
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    I (Niketan Zode) booked a GOAIR flight from Yatra,
    Date of Booking - 17th May'21
    Booking ref - LD9N7X
    Booking...
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    I had booked a ticket for a connecting flight of British Airways from Bombay to Montgomery via London with British Airways'...
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    Pnr : HVLMS
    Booking date : 27 feb 2020
    Travel date : 19 june 2020
    Dear sir/Madam,
    My booking...
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    Hello

    I have booked my flight from Hyderabad to Chennai to London on January 26th on yatra.com for the date...
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    Hey Hi,

    I booked ticket today (14 May 2021) for MAA-IXM (Journey date 05 June 2021). I used yatra app to book...
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    Reference No: 'YA:27233710' Cancellation of ticket

    I booked my tickets online on 22nd January 2021 through...
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    Booking Reference:[protected]

    The air ticket with United airlines, was cancelled by the airline in September 2020. Yatra.com has already received the refund from the airline in February 2021. This information was confirmed to me by an email from [protected]@yatra.com on Feb 26, 2021.

    I shared all the necessary bank account details with them by email. Its been over 2 months and still I have not received the refund. I have all the email exchanges with me, and I have reminded them multiple times. If they reply, they only say "We would like to inform you that a refund of INR for your booking is being processed which may take 7-10 working days to reflect in the neft account."

    This is a difficult situation, wherein Yatra is neither providing phone support nor helping through email support.

    Regards,
    Rahul
    Apr 30, 2021

    Complaint Status

    Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
    Hi, Greetings from Yatra.com! Regret the inconvenience caused. Request you to kindly share your Yatra booking reference number and registered email id to enable us to assist you. Thank you
    Rahul Kumar Sevakula's [Complaint's author] reply, May 11, 2021
    Hi,

    I had shared the Yatra Booking reference number earlier too. My Yatra Booking reference number is 050191748950
    My registered email id is: [email protected]

    I am waiting for your response.

    Regards,
    Rahul
    Hi, Greetings from Yatra.com! We would request you to kindly share the screenshot of the bank statement on email thread which shows the credit card holder name along with the amount of INR 69747 paid on dated 05 Jan 2021. Regards, Yatra Care
    Rahul Kumar Sevakula's [Complaint's author] reply, May 23, 2021
    Hi,

    I had already shared those details in the email thread.

    Please note the following:
    1) Ticket amount was paid using my credit card, with my name: RAHUL K SEVAKULA
    2) The credit card bill was paid using my wife (Saumya Sevakula's) bank account

    I have already shared the credit card statement, and my wife's bank account statement for refund, but have not received the refund yet. May I know, what else do you need?

    May I know why are you not sending back the refund to the credit card account? I prefer it that way. Kindly expedite the refund process soon.

    Regards,
    Rahul
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      Hi,

      I booked ticket from bangalore to mangalore I didn't get any confirmation message I checked in airlines...
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      Ticket not booked but amount debited
      Apr 28, 2021

      Complaint Status

      Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
      Hi, Greetings from Yatra.com! Regret the inconvenience caused. We request you to kindly share us the email address used for the transaction and the amount debited to enable us to assist you. Thanks.
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        I booked ticket from yatra for varanasi to mumbai flight. Amount deducted from my bank account, but ticket is not provided .
        Sent mail to yatra support complaint on their app and site, tried to contact them via any medium but failed effect of that I'm stuck and not able to book my very urgent travel
        Fraud:Yatra deducted ticket amount but did not provide ticket
        Apr 27, 2021

        Complaint Status

        Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
        Hi, Greetings from Yatra.com! We regret the inconvenience caused. We would request you to kindly share the email address used for the transaction to enable us to assist you. Regards, Yatra Care
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