Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 53%
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COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800  [Domestic Flights]
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1860 200 0500  [International Flights]
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1888 469 9287  [US to India Flights]
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4
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1860 200 1800  [Domestic Holidays]
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1860 200 1000  [Domestic Hotels]
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29
1860 200 0900  [International Hotels]
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18
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1860 200 0900  [International Holidays]
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Phone:
Phone:
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+91 95 5580 0800  [Customer Support]
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Additional info
Customer satisfaction rating
53%
Complaints
1234
Pending
513
Resolved
529
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Yatra Online / YatraTrip.in related photos (199)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / Yatratrip.in — fraud

 Navdish Sehdev on Sep 18, 2018
Hi m navdish sehdev i had booked europ tour of 13 day from yatra six month back, i gave them 150000 rupees before booking but my visa got refused boz of improper support of yatra visa team. And after then i ask them for refund rest of my money they didn't have me single penny except harrassment or ment torture. And bad thing is tat nobody can ask them why they doing tis... And government aslo should take action against these big brands....
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — commission payment to yatra corporate hotel solution

 Hotel Residence on Sep 17, 2018
Dear Sirs,

we apply for your help in the following case:

We as a Hotel in Germany did submit by accident a much to high commission instead of the much lower commission.

For example € 1000, 00 instead of € 100, 00

Our efforts to get back our comission did not work at all, the company Yatra is resistant to all mails or phone calls.

Can you help?

Yatra Corporate Hotel Solutions Pvt. Ltd.
601, Tower B, 6th Floor
Unitech Cyber Park, Sector - 39
Gurgaon, Haryana, India – 122001
Date...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — payment done. ticket booking not confirmed

 jitendra_joshi on Sep 17, 2018
I booked flight tickets from bangalore to ahmedabad and from ahmedabad to bangalore on 17th september 2018. I got a message saying your booking has not been confirmed. If booking has not been confirmed then why amount was deducted. Without confirmation they are accepting payment as a strategy that customer will not be able to book tickets via another service provider / travel agent. Please refund the amount i paid i. E. Inr 5945/-

Jitendra joshi...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — no refund on cancellation of air tickets booked from yatra

 Sudhir Sharan on Sep 14, 2018
I had booked lko-blr-kochi flight from your portal with airline pnr nerekj. (Yatra.com booking reference number[protected] due to flood conditions in kerala i want to cancel our tickets. To my surprise i could see rs 0.00 to be refunded against this cancellation whereas the airlines (Indigo) says they will refund rs 2818/= as against this booking. Your website states you deduct 300/ per person on cancellation over and above airline cancellation. What is the driving force for me to cancel such tickets where i will not be getting any refund. If i do not cancel such a ticket and do not board,...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — I am complaining about my inconvenience after booking a train ticket

 latha priyanga on Sep 10, 2018
I booked my train tickets. After completing my transaction it was unable to download the e-tickets. The customer care number given also has no use of it. To download eticketthe reference number given by them was incorrect, thn why the money transfer is happpend i dont know it have been tried many more time how can i know that ticket is confirmed. Please sent me reply...
Complaint comments  Read comments Complaint category Railways

Yatra.com — no response from yatra guys

 Jimmy Singla on Aug 28, 2018
Don’t know why simple refund is taking that much long time. Money just transferred to yatra account only, no 3rd party involve.
It's very unfortunate, i am keep getting false promises regarding my refund. It's already been28 days since refund process has been initiated by yatra.com. Everytime i called on given extension, my call never transferred to seniors also after repeatedly saying.

My booking reference no is : yh4385093
My contact no : [protected]

I used yatra.com alot in past. But now, i am facing very difficult period with yatra.com related to...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — travel package

 rituparnac on Aug 28, 2018
We had a booking under transaction id (Yh4330472) for 5 nights and 6 days involving three destinations munnar – alleppey – kovalam/poovar. With cab assistance all day long and site seeing.

We reached kochi airport on 7th aug the same day kochi was facing some vehicle strike and we were supposed to reach munnar the same day, suddenly the driver asks us to stay back in kochi for safety sake and on contacting yatra team they also suggested the same but on our own expenses and denied any help required. However, due to drivers assistance we decided to go ahead on our own risk and reach...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — duplicate booking refund

 avivek.srivastav@gmail.com on Aug 28, 2018
Hi,

I booked couple of tickets on yatra.com. The website said the payment did not go through and rebook tickets. When i booked the second time and checked my deduction in account, i was charged for both the booking (The one on which error was showing and the one which i rebooked).
I have been chasing the customer support for 15 days now and i am getting emails everyday that my amount will be refunded in 2-3 days then 4-5 days and the counting goes on.
I am not sure what's going on and i am not able get hold over any one either from airlines or from yatra.com.
I...
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — cheating of yatra

 Hariharasubramanian N on Aug 27, 2018
Dear Sir

I have noted that YATRA is cheating the clients.

Yatra feels that customer is fool and expect to dance to their tunes.

I am giving below the details

I have booked for Srilanka package and the id is YH 4363425 and the travel is to starts on 23.08.2018.

Unfortunately my passport was held up with British high commission as I applied for UK VISA.

I informed that to Yatra on 22nd Aug and asked them to reschedule that date.

I was informed that the date is reschedule o 01.09.2018 and I have...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra.com — hard time with yatra

 Jimmy Singla on Aug 27, 2018
It's very unfortunate, i am keep getting false promises regarding my refund. It's already been26 days since refund process has been initiated by yatra.com. Everytime i called on given extension, my call never transferred to seniors also after repeatedly saying.

My booking reference no is : yh4385093
My contact no : [protected]

I used yatra.com alot in past. But now, i am facing very difficult period with yatra.com related to refund. I want senior authorities to intervene and process refund asap.

Kindly contact me on [protected].

Regards,...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra.com — regarding the refund status.

 amangupta6193 on Aug 24, 2018
Dear sir we had booked the ticket on 14/8/2018 due to some technical problem transcation was not completed. Our account was deducted by rs.6156.00 but our ticket was not booked. We had booked ticket from other site afterwards.
Refrecnce no.[protected]

Bank refrecnce no.[protected]

Till now i havent got the refund back.
There service is poor that i continously do call to their customare care executive and doesnot get any respnose0...
Complaint comments  Read comments Complaint category Airlines

Yatra.com — flight cancelled due to kerala floods. amount not refunded

 Shru J on Aug 23, 2018
Pnr is jyvg9s. I pad 7800/- for indigo flight from vizag to kochi via bang. But due to floods on 15.8.18 they canceeld the flight from bang to kochi. The refund amount offered to me is rs. 1995/-. They are praying for these disasters to occur so that they can milk a dead cow. Ppl are stranded co of kerala floods and they don't care how difficult situation they are on....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — booking travel assistance and insurance without my permission [Resolved]

 kunalnitw on Aug 22, 2018
Today, I have booked flight from Ahmedabad to Bangalore on Yatro online app travel dated 22.08.2018. Booking reference number is[protected]. While booking in the app, It has not asked my permission to have insurance and insurance amount of INR 538 has charged to me. I have thought that it was convenience fee. After booking immediately i called to yatra customer care and i asked them to cancel my insurance and refund me the amount but they have denied it. I have also mailed to support@yatra.com. I request consumer complaint department to help me to get my amount of INR 538 as the same has done...
Complaint comments  Read comments Complaint category Online Shopping

Yatra.com — offer denied [Resolved]

 Pracheta18 on Aug 21, 2018
I booked an Etihad ticket (Ref[protected] from Yatra to avail 40kgs student baggage. My ticket shows only 30kgs. On contacting customer care, they say i should have been 'more aware' while booking. They agreed on call that it wasn't my fault. Why should I then have to pay extra for no fault of my own? They denied changing my allowance. Worst service....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — airline cancelled the flight but ticket amount not refunded by yatra

 shiney nair on Aug 21, 2018
My air india flight ai634 got cancelled on 4th july 2018 from bhopal to
Mumbai. I had already got the boarding pass issued. First yatra said that you have travelled on this ticket. Then when it was communicated that the flight got cancelled, they said they will check with the airlines and get back to us. After many reminders, finally they accepted that the flight has been cancelled. But they were not able to process our refund. We have been writing mails to yatra and following up for refund but nothing is happening. I am still waiting for refund from yatra. Do not buy tickets from yatra as...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — yatra refunding only 20% for kerala flights cancellation for december [Resolved]

 DeepakAhuja31 on Aug 20, 2018
Hi,
I have booked flight tickets of kerala but as there is a natural calamity in kerala, i have to cancel my flights of december'2018 [reference:[protected]].

I have paid ~rs.23792/- and the refund i am being offered by yatra is just rs.6000.
If i would have booked the flights directly from airlines, they would have refunded me the money with just rs.2000/- per person per sector charges i. E. Rs.20, 000 refund.

Only due to natural disaster i have to opt out of kerala family trip.

As a reputed organisation, yatra should refund my money...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — hotel booking at ooty-reg

 Skc2018 on Aug 14, 2018
I booked hotel room in hotel mount & mist, ooty through yatra hotel booking for 15th august to 18th august, 2018 vide your booking ref no.[protected]. Due to natural calamities, mysore to ooty road was disrupted from 10th aug/18 onwards as reported in electronic & print media in bengaluru. I tried to contact hotel mount & mist at their contact no.[protected]/0423-[protected] but found no reply from the ist one and 2nd one says does not exist from 12th, 13th& 14 aug, 2018.in view of this uncertain condition i being a senior citizen wanted to either cancel or reschedule my vacation and contacted...
Complaint comments  Read comments [1]Complaint category Business & Finances

Yatra.com — services not rendered [Resolved]

 Tapish Naithani on Aug 12, 2018
This is in reference to my booking with yatra (Ya:[protected] for thailand following is discrepancy with money taken by yatra and services rendered

1. Visa fees

As per by booking visa fees was included, however due to delay at yatra end, it could not be processed and i had to take visa on arrival

Visa fees - 16,[protected] bhat) - 8, 400 (Refund received = rs 8, 400 balance due (Plz check with nidhi saxena and mr anshul in this regard, all email communication available with her. Booking person mr anshul sharma)

2. Siam niramit show
...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — refund not received/unprofessional behaviour [Resolved]

 sarojvijra on Aug 10, 2018
1. We have booked three ticket by go air for[protected] and the flight was cancelled by go air. Your reference no is[protected]. Under this reference no. Six tickets were booked and three were cancelled by airlines itself as the flight was canclled and two tickets of indigo we have cancelled. The cancellation refund no. Given by goair is 72927181. The indigo refund no. Is tye27v and pyj1wi. Sorry to say, being a senior citizen also, i am not getting any response from you. I have to make the payment of my card, kindly refund the amount immediately to my account...
Complaint comments  Read comments Complaint category Airlines

Yatra.com — refund denied- had to cancel due to landslide in kerala [Resolved]

 Pragya Aacharju Pradhan on Aug 10, 2018
I had booked a hotel in Munnar for 11th Aug. Due to the current Kerala situation, I had to cancel my trip to Kochi. Out of Rs 7000, Yatra refunded 3000 only. Since this was a genuine case, they refused outright to refund my entire money. They told me I should have called prior to cancelling the tickets. But I did the same with my flight booking and they have informed that if the situation is same during my flight timing, they will look for refund. This is outright cheating as there was no means I could have made the trip. They should have proactively refunded my money.
Booking Ref No.[protected]
Complaint comments  Read comments Complaint category Travel & Vacations

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