Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 44%
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1147
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800  [Domestic Flights]
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1860 200 0500  [International Flights]
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1888 469 9287  [US to India Flights]
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1860 200 1800  [Domestic Holidays]
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1860 200 0900  [International Hotels]
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1860 200 0900  [International Holidays]
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1860 200 1000  [Domestic Hotels]
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Phone:
Phone:
+91 95 5580 0800  [Customer Support]
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Additional info
Customer satisfaction rating
44%
Complaints
1147
Pending
577
Resolved
361
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Yatra Online / YatraTrip.in related photos (172)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / Yatratrip.in — refund of cancelled flight ticket

 malaghanp on Jan 16, 2018
Due to medical emergency had cancelled flight through airline because yatra straight up said cannot be cancelled. Airlines after verifying documentation have refunded money in form of check to yatra (Travel agency) since i had used yatra to book tickets. Now yatra is not refunding the same. Every single time i call yatra, representatives make different reasons. I am fed up with the service and never would recommend using them. I am almost in verge of disputing transaction with my credit card company....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — fw: travel experience yh3174128

 Shripad Shinde on Jan 15, 2018
Hi all,
My name is shripad shinde and it is regarding my trip to europe. It is a painful experience with yatra travel company that to with my wife. Yatra team did big mess with my europe travel booking.
They take all money 3, 64, 000/- in advance and after that no one care to helped me in my europe travel. Yatra customer service is pathetic. They don’t care about customer’s, once they receive all money.

Let me explain what happened with me in detail.

I booked a europe trip with yatra in february 2017 (With deepa singh holidays expert[protected]...
Complaint comments  Read comments [2]Complaint category Travel Agents

Yatra Online / Yatratrip.in — yatra bookings unconfirmed

 irohitsinghal on Jan 14, 2018
I booked flight on 13 jan 2018 from hyderabad to delhi & vice versa using yatra, but upon payment of fare i got a message that my booking status is unconfirmed. When i immediately enquired with yatra's customer care representative, she started lying to me that it takes time for the system to capture details, whereas clearly i got the message that my flight status is unconfirmed. When i requested multiple times to refund my money, so that i can make any alternative arrangements without further delay, she refused to do so and told me to wait for a callback which would further waste another 24 hours,...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — complain number 1828019

 Sonal Sahni on Jan 11, 2018
Hi team

This is regarding complain posted against yatra. Yatra team has not test provided any vouchers and again their agent is not responding. I am sorry that i have to use this medium to contact yatra team as the response is really slow from their end. Uptill know the vouchers and travel plan should have been shared, but there is no response.

I request you to please provide me the requested details asap

Thanks
Sonal...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — confirm hotel booking cancelled by yatra 2 days before trip without information

 arun.jarower on Jan 11, 2018
This is regarding my worst experience with yatra.com for my my booking ref.[protected]. I booked a hotel on 9-dec-2017 in pondicherry for 24-27th dec, 2017 for rs. 14, 494 and got confirmation mail. But 4 days before start of journey (18-dec-2017), i received call from yatra, that hotel has denied to confirm and you will have to cancel the said booking.
After some discussion, cce assured me for a call back from the feedback deptt reg this issue, but i didn't receive a single call from yatra.com.

For next 2-3 consecutive days, i called up yatra myself numerous times, and...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — sbi cash back not received as promised by yatra executive on booking ids yh3777877 & yh3749170 //

 86AnkitGoel on Jan 9, 2018
This is with reference to booking id no yh3749170 and yh3777877. I have made two booking for srilanka which is already completed on 21st december 2017. At the time of booking it was confirmed by rashidji and diwakarji that if the payment is made through sbi card then we will receive cash back of rs 3000 on each booking but i haven’t received it yet.
Yatra is very reputed company but it is very disappointing that despite of calling many times no response has received yet.
I have already confirmed from sbi bank but they told me it is not processed by yatra.
Very bad and worst...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — charges for air ticket cancelled-pnr kuipers

 amit.mahajan06@yahoo.co.in on Jan 9, 2018
Dear sir, today i have wrongly booked three ticket in indigo vide pnr kyipi. I called up your customer care.. They told there will be a cancellation charges. Now, i have booked the correct ticket in go air through yatra.com and requested to refund my money as i have cancelled the tickets of indigo. I called up customer care of yatra.com and they confirmed that they are arranging for full refund. Some body later called me from customer care and told me they will not only charge me cancellation charge but also they will charge me rs 400 per ticket... This is really upsetting me. I have book total...
Complaint comments  Read comments Complaint category Airlines

Yatra.com — unable to check in after getting confirmed booking

 Batra109 on Jan 8, 2018
On 30th dec 2017 i booked a hotel in nahan, hp for 31st dec. I got the confirmation and voucher from yatra.com. Next day when i checked in i came to know that the booking was not confirmed by the hotei as all the rooms in the hotel was full. I was travelling with my wife and an infant kid. Due to this they have to wait inside car for 2 hours. Hotel blames yatra and yatra blames hotel for this....
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — non refund of hotel reservation

 jc1973 on Jan 8, 2018
We booked a hotel at chennai vide br no.[protected] for checkin at 8.30 pm on 3/1/18 and checkout @5/1/18 5.30 p. M (Special request raised at the time of booking). Unfortunately our car met accident and we are unable to reach airport in in-time. We made a request to yatra to conceal our hotel booking @5.30 pm on3rd but yatra back office not send cancellation correspondence to hotel (The belstead) till 11.59 pm. When i spoke to yatra customer care the promised me to refund our payment but now they said hotel was not agreed to refund. This not fare. Kindly review my compliant. I hope you will...
Complaint comments  Read comments Complaint category Business & Finances

Yatra Online / Yatratrip.in — non issue of pnr and booking reference no.

 giansingh on Jan 7, 2018
I booked two seats from mumbai to jammu fr 19 jan18 around 19:29 hrs on 5 jan2018. Immediately after the amount, rs. 11734 was paid by the bank to yatra.com, the site closed without booking the ticket and without issuing pnr no. Please let me know:-
1. If tickets are booked or not. If booked send the pnr and itinary on my email,,, giansinghcol@gmail.com...
2. If ticket is not booked, please refund the amount in full at the earliest and intimate progress... Any delay in action will compell me to approach the consumer forum and media....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — hotel booking issue not resolved

 Unni_A on Jan 7, 2018
This is regarding complaint number yat[protected]. It's been more than 2 months since i raised the issue and there is still no resolution. Yatra customer care executives asked me to send mail to support@yatra.com instead of hotelservices@yatra.com to escalate the matter. I did so, but didn't even get an acknowledgement from support@yatra.com. I guess customer care executives misguided me.

There is an option that says "write to management" under contact us in https://www.yatra.com/support. tried using that but there is still no response.

I want to bring complaint number...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — unsatisfactory response to emails, booking ref: 5551864

 Sonal Sahni on Jan 6, 2018
Hello team

We have a travel from mumbai to andaman on this 21st jan 2018. We have made the required payment and asked for confirmation and a travel plan. We have sent number of mails to your representative, ms renu sharma, but there is no response from her. Nobody attends at her extension number. If my experience before the start o the journey is such, then i am really worried about my travel tenure. I did get multiple calls before initial payment, but there is no call from your end. If such is the status of your services, then we have to avoid planning trips through your company.
Complaint comments  Read comments Complaint category Airlines

Yatra.com — 'ya:8630101' wrong booking made due to issues in yatra app, over pricing case

 Keshav K Jain on Jan 3, 2018
Discussed with yatra executive and found that it was of no use discussing to them as they are unable to understand the concern here. I consider this both as a case of wrong booking as well as a case of inconvenience and overpricing

1. I first made a booking from bangalore to mumbai. That booking did not get confirmed because of a technical glitch in the system. Question is why did that happen? I had to pay extra to book the flight after that. I also missed a chance of booking the flight from other websites at a much lower cost. It also shows that your app is not full proof. Please...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — not able to convert cash to coupons

 Jagath R Reddy on Dec 31, 2017
I have an yatra account. I use yatra on phone through app.
I have ecash amount of 12800rs
The cash is redeemeble cash which expires in 7 days
I am not able to convert the cash to cupons. And not able to transfer the cash
When i click on cupons option i get tags of all cupons but the scree is translusent and i cannot buy any of them. And at top of page there is message saying convertable ecash is 0 though cash is 12800
I wanted to buy cupons
I will add some images of that page refer them and call as soon as possible
I am not able to use ecash in any...
Complaint comments  Read comments Complaint category Other

Yatra Online / Yatratrip.in — bus booking/overpriced/operator price is half

 Rahul Saluja1312 on Dec 31, 2017
I booked 2 bus tkts from pune to goa and i was the 1st person to book a tkt in that bus and was charged 2400 for 2 tkts, later on i checked on another portal and was surprised to see actual price for the operator was half of what i paid and checked with operator as well while yatra charged double the cost even when there were no booking made in that bus.

When asked for the same they are saying price was shown to you and you can cancel if required, cancellation is also charged at a very higher rate @30% while no cancelation charges details given on yatra site, other sites showing the...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — ticket booking

 mayank232 on Dec 30, 2017
Dear sir,

I, mayank agrawal booked a ticket from patna to new delhi today (30.12.2017) spicejet pnr r6784s. After i made payment through credit card, i got a message for paying rs. 346/ more. Else, you mentioned that you will refund the payment made within 2-10 days.

This is highly unethical. As i had no option and continued paying rs. 346/ more (As i had doubts whether you would return my money), i object to your this practice.

I have been booking tickets through yatra. But this has created doubts in my mind about your intentions. You may please return...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — regarding payment of baggage allowances

 Easwarraj1964 on Dec 29, 2017
I am sitaraman vaitheeswaran. My reference no :[protected], i am your regular customer for past 10 years.

Ibooked a trip in airasia through yatra for bangkok from trichy on 21 dec 2017 and return to trichy on 26 dec 2017.

I paid 20 kg baggage for two persons each for both way. When we return from bangkok - don mueang the airport people in airasia told, " mistake has been undergone in your agent side - that is yatra.

You have booked baggage for only in departure from trichy and not for arrival from bangkok - don mueang to trichy.

I need...
Complaint comments  Read comments Complaint category Building Developers

Yatra Online / Yatratrip.in — got cheated through yatra.com home-stay booking

 Sreenivasulu G on Dec 28, 2017
One of the worst experiences while ordering from yatra. Please find the attached photos and video for your evidence.

* The room was not at all up to the mark, the room and the washrooms were very dirty and stinking very badly.
* The bed was dirty without pillow covers and even though we were charged extra for the room heater per day(total charge amount 1200/-), the same was not at all functional.
* There was a television in the room which wasn't working.
* There was only one light above the television which was more of a bed-light and wasn't even illuminating...
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra Online / Yatratrip.in — bus ticket cancellation for reference number 1912761515979.

 suraj shahi on Dec 27, 2017
I am not able to cancel my bus ticket moreover i have written the mail to customer care 4 times but no respond.
When i tried calling customer care there was no option for cancellation of bus.
From my account the ticket is not getting cancelled.
My booking reference number for bus is[protected].
Pnr for bus is[protected].

Name: suraj shahi
Mobile: [protected]
Email: surajshh340@gmail.com...
Complaint comments  Read comments Complaint category Other

Yatra Online / Yatratrip.in — haven't got refund

 Induja Ks on Dec 27, 2017
I had booked a room in coorg and cancelled within 2hours.
It's been 4days and i havent got refund yet.
Honestly which i booked is :
Anugraha home stay
Booking reference:[protected]
Room details
Room type: standard room non ac
Room 1 : 3 adult
Lead guest: ms induja ks
Status:
Cancelled
Voucher no: a-1602748

Hoping that you take this seriously and get the refund done immediately....
Complaint comments  Read comments Complaint category Other

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