Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 61%
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1502
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800  [Domestic Flights]
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1888 469 9287  [US to India Flights]
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1860 200 0500  [International Flights]
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1860 200 1800  [Domestic Holidays]
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1860 200 1000  [Domestic Hotels]
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1860 200 0900  [International Hotels]
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1860 200 0900  [International Holidays]
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Phone:
Phone:
+91 95 5580 0800  [Customer Support]
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Additional info
Customer satisfaction rating
61%
Complaints
1502
Pending
513
Resolved
794
Good
Good news! We have a good connection with the company and they're good at resolving user complaints.

Yatra Online / YatraTrip.in related photos (265)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra.com — not processed my refund

 Awaiz Khan on Nov 13, 2019
I when i was playing for a trip with yatra.com
They asked me to pay a certain amount without planning anything just to lock the dewali offers i asked them is it refundable they if i cancel will i get my money back and they told it is refundable. I have there emails stating all this. They even told that i will receive my refund in 6/7 working days it’s been 2 weeks till now and i haven’t received my refund. I have there emails stating it’s refundable and and an email that it is refundable
Now they have stopped replying to my email now...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra.com — fare protect for international airline booking

 nousername on Nov 8, 2019
Yatra provides what it calls a :"fare protect scheme" where if after booking the international fares fall, they will remit the difference.

Normally the fares rise so they have little risk as fares rise closer to travel date.

However in may case the fares fell and after a lot of efforts they transferred about rs 3500 as ecash which was supposed to be for unrestricted use as they are returning the difference of fare.

However when i tried to use this ecash, they said that only 2% can be used for each domestic flight booking, and nothing against international...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — yatra app for my hotel booking

 Aditya gundu on Nov 5, 2019
Have booked for 1dec to 3 dec in courtyard marriott in madurai. Even while confirming my payment i have checked and taken screenshots. After my payment it tells me i have confirmed booking for goa on some other dates.
I really dont understand whts wrong with ur app. But this morning its has wasted a lot of my time. I have tried to call ur call center even she cant help much asking me to go back to your app to cancel my booking.
Now it's not refunding full amount. For no mistake of mine i have been penalized by yara...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — ya:18719060' request refund for cancelled flight by airlines - booking number - 090399430383

 sand45 on Nov 4, 2019
With respect to my jet airways flight done through yatra.com booking ref number[protected], eticket number[protected]
Flight - from mumbai to chennai has been cancelled by the airlines,
Pnr - viqrkg

I had been following up with the yatra team since april 2019, but reaching till year end am not getting any response from yatra team about my refund.
Last mail i sent on aug which stated they are still following up and refund process is started and i would be getting my refund back in 2months, still no update.

This is effecting me financially...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — voucher

 sunny68 on Oct 31, 2019
Hello team,

At the time of doing the hotel booking and this is the reference number "21968933" using the gift vouchers.

At that time, i had four more gift voucher of rs.1 k each which we were not able to apply at the time of hotel booking. These are the voucher numbers which i am currently not able to apply for bus booking and only one coupon is getting validated.

Please note — >i have been told by holiday package team (Aditya, rahul & rohan) that i can use these coupon later on for bus booking but just now i have received a call and email from arun...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — payment refund

 s.k. auto on Oct 29, 2019
I booked a railway ticket from varabasi to mumbai in yaata aop.payment was deducted from my account but i didn't get the ticket copy.i make a call in yatra customer care he sad that payment will refund in sometimes n taken utr number from me and afrerward he had blocked my number.i called him from many diffrent numbers bt he blocked all numbers.plzz revert me.i m going to police station.
Contact me-:[protected]...
Complaint comments  Read comments Complaint category Banks

Yatra Online / Yatratrip.in — very important : yatra not providing refund for last 7 months

 shalmath on Oct 25, 2019
Dear sir/madam,

I am writing this email to you with lot of hope. Last 7 months has been very disappointing and frustrating for us due the issue i am discussing here.

We had done booking with yatra for going from pune to singapore and back (Round trip). Flight from pune was cancelled by jet so jet had given us booking from mumbai to singapore and return. Our flight was on 26th march 19 from mumbai. On 17th march 19, that flight was also cancelled by jet.

I had raised request for full refund (Rs. 79, 578.00) on 18th march 2019. Yatra raised refund request...
Complaint comments  Read comments Complaint category Airlines

Yatra.com — refund not released deliberately

 rkthakkar-yatra on Oct 15, 2019
Air Canada refunded our canceled tickets from Zurich to Delhi and provided us exact amount and reference number which was shared with Yatra.com.

Even after confirming thru email by Yatra.com about our refund will be processed with 24hrs, we yet recive our refund even after 15 days.

We are in the process of filing an FIR against their CEO and complaint in Consumer Forum for refund and compensation. Booking reference No.[protected].

Rajender Kumar
Deputy Director
Ministry of Home Affairs
Govt of India...
Complaint comments  Read comments Complaint category Travel Agents

Yatra.com — return flight booking amount wasn't returned even before 3 months cancellation

 yaadne123 on Oct 15, 2019
Actually, i booked a ticket for my mom & dad, they were going to london to meet my elder brother and sister but mistakenly i booked the ticket before the visa start date, i agree with the amount deducted by the company for depart but return amount of that ticket should be returned.

It's really a bad policy/service with such a big booking company in india. At least the return ticket amount should be returned because it got canceled 3 months before the traveling date.

E-ticket number 1st[protected]
E-ticket number 2nd[protected]

I don't...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — money deducted but flight ticket not booked

 Khushboo Sanwlani Bhansali on Oct 10, 2019
This has happened multiple times in the past as well and same again this time.
I was trying to book mumbai-hyderabad one way flight. The payment got deducted through my bank account but no booking or confirmation was made.
They donnot even have a clear customer care number to resolve the queries. Just keep writing them emails.
Need my refund back. I will never transact on this website ever again after receiving my money.
Thanks but the poorest travel platform experience is on yatra.com...
Complaint comments  Read comments Complaint category Airlines

Yatra Travel — tickets not booked and money not refunded [Resolved]

 kavya kudumula on Oct 9, 2019
I ahve booked my tickets to kerala with yatra travel. The details are below. I have transferred 25k in advance and have not received the money yet and instead the tickets are also not booked.

Company name : yatra travel
Address in mail : office no 63 5th floor vardhman tower okhla new delhi 110020
Email id :- [protected]@yatratravel.co.in
Web :- http://www.yatratravel.co.in
Address on web site : panaji, goa & shimla, himachal pradesh

Bank name - oriental bank of commerce
Account name - yatra travel
Account number - [protected]
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — why should I pay for yatra's mistake [Resolved]

 bbhutani on Oct 7, 2019
I live in london and was visiting my family because of my mother's sudden death. I wanted to book tickets from dehradun to delhi but due to technical error on yatra;s behalf the website picked up 29/10/2019 instead 29/09/2019.

I called straight away but unfortunately struggled. After few hours of constantly being online and trying to find a resolution i got through someone who confirmed its error on their part and they would call me back. They then somehow cancelled my ticket and said i did it. While i was talking to them they mentioned i am initiating web chat which i obviously declined...
Complaint comments  Read comments [2]Complaint category Airlines

Yatra Online / Yatratrip.in — refid: #21521219 booking query id at yatra.com (need refund) [Resolved]

 Harish Kumar GL on Oct 3, 2019
Hi,
I did enquired about thailand family trip with yatra.com 25th september & given quote of 33k person for travel dates from 31st sep to 4th october. As we have total 8 family members, sales representative asked me to pay 10000 inr as booking amount as flight cost will go high so that he can block for 8 people. Then i paid on same day. Due to some circumstances, i need to cancel this planned booking. Then i send email to yatra sales rep & talk to him to cancel my booking & refund. However yatra are reluctant to refund my 10k booking amount.
Pls help me....
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — money got deducted from bank account but couldn't book ticket [Resolved]

 Rupali Phatak on Sep 30, 2019
I was booking the ticket from mangalore to jaipur on 30th september 2019, but while i was doing the transaction the session got timed out. A sum of rs 5790 got deducted from my bank account.
I need a customer care executive number to talk to. Yatra.com has pathetic services, dont have clear complaint options and well as their helpline numbers are also net working. While booking i didnt get the reference number too. So how should i claim my refund?
I want an immediate action to be taken on this account....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — ticket not booked but amount got deducted from my credit card [Resolved]

 ThomasBiju on Sep 29, 2019
Hi Team,

I tried to book bus ticket (Trivandrum-Muvattupuzha) from Yatra(Mobile App) on 29th September, however due to some technical issue the ticket booking was unsuccessfuland app showed failed booking, also the amount got debited from my AXIS Credit card.

Email : [protected]@gmail.com

Kinldy help me in getting my money back as early as possible....
Complaint comments  Read comments Complaint category Online Shopping

Yatra Online / Yatratrip.in — money is deducted but ticket is not book [Resolved]

 [email protected] on Sep 26, 2019
I have tried to book bus ticket 2 times, both time money is deducted from my amazon pay account but ticket is not booked.
Even they don't send any mail or notification of failed traction.
I got success message from amzon pay account.
I want to refund my balance as soon as possible.
Please find below transaction deatils of both times:

1. St transcation

Date: thursday, 26 september, 2019 5:29:25 pm ist
Seller: yatra online private limited
Yatra online private limited id: [protected][protected]
Status: successful
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — money has been deducted, and I have not received any confirmation mail for booking id from your side [Resolved]

 Himanshu Bisen on Sep 24, 2019
Trying to book bus from delhi to mcleodganj, after paying the amount. Amount got debited and i have not receive any confirmation mail or booking id from your side. I used googlepay to transfer money, not even got any message from yatra, i only have debited message from bank and googlepay transaction history. Not even received reference no. To check bonking status....
Complaint comments  Read comments Complaint category Public Transportation

Yatra Online / Yatratrip.in — fraudulent [Resolved]

 sricskumar on Sep 14, 2019
I had booked an online air ticket in www.yatra.com for travel to austria on official duty. The booking reference no is[protected]. This is an internation air ticket for travel in oct 2019.
While browsing for fares in yatra during july, yatra person called me (Dont know how they keep watching), and insisted me to book early as the fares may go up. He also said about yatra assure policy that if there is any decrease in fare at a later date before journey, difference will be refunded as cash. And fares will be monitored by yatra daily and it is automatic. So i made the booking in july 2019....
Complaint comments  Read comments [1]Complaint category Internet Services

Yatra.com — refund of jet airways cancelling their international flights [Resolved]

 talatamfamily on Sep 13, 2019
H team,

I have not received any support regarding the jet airways cancelled ticket bearing reference no.[protected] booked on february from hyderabad to london round trip for 2 (Myself aged 78years and my wife aged 69years). Jet airways has given necessary comments to yatra regarding full refund but yatra.com company is not even responding to my follow up email for refund even after 4months and my booking is not shown ng on their website either. No one picks up call and not a single customer care number is working. I am contemplating legal actions against this gross misconduct...
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra.com — flight ticket refund issue with yatra.com

 imrankhaniit on Sep 11, 2019
Dear Sir/Madam,
I have had an extremely bad experience with Yatra.com online flight ticket booking service. I had booked a ticket on the Tue, May 21 2019, 11:07 AM of an amt. of Rs.5058 for Thu, 23 May, 2019 from Delhi to Mumbai but after the payment the ticket status was shown this is unconfirmed ticket (PFA) to confirm your ticket kindly pay Rs.1268 more or you can cancel it your Rs. 5058 booking amount will be refunded to your EMIOption within 5-7 working days but after this the refund amount could not be processed than I moved to Customer care but they are try to avoid me and force to...
Complaint comments  Read comments [1]Complaint category Travel Agents

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