Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 30%
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924
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800
[Domestic Flights]
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30
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23
1860 200 0500
[International Flights]
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14
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12
1860 200 0900
[International Hotels]
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9
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11
1860 200 0900
[International Holidays]
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9
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11
1888 469 9287
[US to India Flights]
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0
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2
1860 200 1800
[Domestic Holidays]
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2
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6
1860 200 1000
[Domestic Hotels]
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4
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10


Additional info
Customer satisfaction rating
30%
Complaints
924
Pending
719
Resolved
132
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Yatra Online / YatraTrip.in related photos (138)

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Yatra Online / YatraTrip.in Customer Care related pictures (138)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / Yatratrip.in — Holiday package from yatra

 Chetan Yc on Apr 25, 2017
A totally third grade, lousy service from both Yatra and Sai Holidays. Both are fraud organisations and are experts in cheating their customers.
I am now going to take it to the consumer court and will put up a blog educating other innocent customers to be very careful of both these organisations..

Happy to discuss on the loss I incurred and the amount of dissatisfaction with both these fraud companies..

Because of Yatra and Sai Holidays i incurred a loss of 2000 INR in Srinagar, 6000 INR in Sonmarg and 2000 INR in Pahalgam....
Complaint comments  Read comments [1]Complaint category Other

Yatra Online / Yatratrip.in — Irresponsible behaviour and not refunding money which the consumer lost due to their carelessness

 shivani.shrma on Apr 24, 2017
I booked a package from yatra for thailand. I had a horrible experience altogether with yatra, not to forget because of how my agent handled the booking.
1. My VISA could not be processed from INDIA itself. I called up my agent to schedule a pickup for VISA documents which was done comfortably but After he received my documents and that too just before 4 days from the trip he had the guts to say my visa could not be processed now. He did not have the sense to let me know beforehand only that if i submit my documents after a particular day my VISA would not be processed then. He even ensured...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Amount to be refunded to my SB a/c

 Sumathibalaki on Apr 22, 2017
Respected sir,
Iam SUMATHI from chennai, on 17th Feb I booked a ticket through yatra from my SB account. The actual amt is 3550/-
On 15th march I cancelled this booking and I received a refund confirmation message from yatra on 8th April 2017.
After the deduction the actual amount to be refunded is 1025/- but till now the refund amount has not been credited into my a/c. I kindly request to look into this issue and clear the problem.
Yatra ref no; 170279579497
ARM NO; 743327470757074889336196
My an a/c mum 130801000026257

Thanks & regards
Complaint comments  Read comments Complaint category Airlines

Yatra Online Pvt Ltd — Mistake in booking international flight ticket (Ref-20755218)

 mailtoriaz on Apr 22, 2017
Hi,
I made booking for my parents traveling to Los Angeles from Bangalore on 7th May from Saudi Airline with (Ref- 20755218). While doing the booking, name of father was mistakenly mention as RAFIQUE instead of REFIQUE as present in passport. While making the booking, I have shared the passport copy also post which they shared me a mail and asked to check all detail before making the booking, although I checked all itinerary detail but didn't bother to check spelling of my passport because I never thought that yatra representative will do mistake post sharing the copy. Now I am constantly...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Change schedule without pre information my return air ticket

 mahesh b. on Apr 20, 2017
Why yatra.com time schedule change because i will need to reach my place 12th may morning. I need most urgently appointment there, so please do not change my schedule and give as it is time to reach dar es salaam.
In this regards to booking reference yt20524708.
Hear is my return ticket time 16.40 to 20.15 mumbai to nerobi (Kenya) date 11/05/17, but nerobi 23.55 (12/05/17) to dar es salaam 01.25 (13/05/17) it meens nerobi 28hrs hold. So please look this mette and please request to you to consider his matter.
I will need to reach my place 12th may morning. I need most urgently...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — Problem in applying promo code for uber offer while booking a flight ticket to goa

 ANJANA R PRABHU on Apr 19, 2017
This is the mail i addressed to yatra -

I had booked a return ticket to bangalore-goa, onward travel being on 31st midnight and return on 5th early morning, for my son, ashwin r prabhu through your website. The pnr number being omb03q. While booking the ticket you had given me 4 uber promo codes worth rs.1000/-. I had applied flycab while booking the ticket as per the offer on your website.

You had mentioned that the uber rides would be activated 24 hours before the journey ie. On 31st march. When i tried to activate the same on 31st march, i was getting an error message...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Cancels ticket without proper information

 aakash1307 on Apr 14, 2017
Hi.

I have booked a flight from Mumbai to Jaipur for 15th April'17 from Yatra Online site. The booking reference number is 2603738299984 and i booked the flight on 26th March'17. After paying Rs. 3068/-, i got the mail from yatra about the confirmation of the ticket and along with the PNR value as "OEPORT".

Then suddenly on 9th April'17 i got the mail that my booking was not confirmed and that they are trying to reach me on my number(9652081947) but it was not available. The number they were calling was my old number so i changed my number to 9902977436 on the yatra...
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Refund pending since 2 months now

 pilot_ghosh2000@yahoo.co.in on Apr 14, 2017
Hello,

This is regarding my holiday trip to dubai through yatra.com.

Below are the booking reference nos.

Yh3140176 and yh2786796

I have paid two thousand rupees more than the actual amount as the quotation from yatra.com was wrong. Later i found it and asked them for refund. Almost 2 months are passed now but still the money is not refunded to my account.

Regards,
Pilot ghosh...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra.com — Ecash

 Vivek Mj on Apr 14, 2017
Yatra does a push notification telling they provide lots of ecash and advertise. But they do not say it upfront telling ecash can only partly can be redeemed each time. Why don't they send the terms and conditions too in push notification and mention specifically that a person cannot redeem 100% ecash upright along with the push notification. Why hide it under terms and conditions which people seldom read. This is a clear case of duping customers with freebies which customers cannot use. Pathetic marketing just for money. Thoooo....
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra Online / Yatratrip.in — Yatra online / yatratrip.in debited money from my account without booking tickets

 upasanaray on Apr 14, 2017
Sir,
We have booked 3 tickets on 14th march at around 00.32 from kolkata to chennai through indigo flight 6e-3326
For 30th april 2017, got message from yatra through sms in phone that yatra has not received a response from your bank for booking reference number 1204741360350.
Another sms from yatra.com said to check the booking status at https://goo.gl/mcwato.
According to booking status - your first attempt for the payment of rs. 13, 073 done at 14/04/2017, 00:32 hrs was successful, but unfortunately the airline is taking time to respond. Rest assured, your money is...
Complaint comments  Read comments Complaint category Airlines

Yatra.com — Yatra.com ecash fraud

 Aritra Paul on Apr 14, 2017
Yatra.com is an absolute fraudster, before booking, the fact that only 5% of ecash amount could be redeemable per transaction was never mentioned. It was only when i looked into the faqs after booking i found it. I have worked very hard to earn all this money, and i thought by today's offer (100% ecash) i would be able to get my next flight much cheaper, but i was absolutely shocked when i could redeem only 200 rs.)

I sincerely request yatra.com to let me use the entire ecash on my next booking, since it was their fault to not mention the fact clearly. They have hidden important...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Wrong commitment

 tarundua77 on Apr 13, 2017
We have booked kerla honeymoon package bookking ref id is YH3168942 from date 10th april 2017 to 15th april 2017 .package start from munnar in 10th april and 12 th april is in thekaddy and 13th and 14th april is in Allepey 13th april booked in hotel haweli resort where as 14th is in House boat (rossey houseboat) but now the executive (Mr.Rahul Rode) from yatra called me and said that the House boat is not available and you have to checkin another hotel (Ramada) i request the executive so many times but he said that there will be no option so i want to lodge this complaint against yatra pvt ltd....
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra Online / Yatratrip.in — Cancelled hotel booking

 Worms on Apr 13, 2017
Never ever trust yatra
I wrongly trusted yatra and made a hotel booking for my trip where i paid the entire amount upfront (Rs 21158/-) and received a confirmed hotel booking voucher. My yatra refer no is-170376693660
They are totally unprofessional and a customer unfriendly organisation
They send me a hotel voucher with "confirmed" hotel booking mentioned in it - take entire money upfront and sit on it for more than 3 weeks and then suddenly unceremoniously and without hint of regret or apology at the immense inconvenience, harassment and financial loss caused to the customer...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — Hotel bookings

 Priyanka Gangakhed on Apr 12, 2017
Yatra.com, took money from my booking and said room is confirmed . And immediately they called back and said its Cancelled and my Money will be returned in 15 days. And its not at all a small amount.

They never even try to help us by telling that since they could notget my preferred hotel, they will try to get in similar hotels. They just cancelled without even our consent.

I will never suggest Yatra.com to anyone. Still now my money has reached me back....
Complaint comments  Read comments Complaint category House, Apartment Rental

Yatra.com — Refund of Rs.3714/-Flight booking failed due to link failure.

 Hiramani Tiwari on Apr 10, 2017
While booking flight on30sep16Lucknow to Delhi, transaction Rs 3715 settled through pg support bildesk for Yatra dot com But flight not booked due to link failure However Yatra dot com not making refund till date Transaction ref no confirmed by bill desk is as under
GCBI 4791195709 payment confirmation
by Bill desk
Central Bank Of India ac number is
3543442098and Bank ref no is
62640275 YATRA /INB...
Complaint comments  Read comments Complaint category Airlines

Yatra.com — Worst Service by Yatra.com

 balaji37a on Apr 9, 2017
Summary :
o I trusted and booked though Yatra booking reference : 0604792117352, Hotel confirmation number : YATA0003639876, But Yatra.com has totally failed to confirm the booking with Krishna Palace
o It is the option given by Yatra to book in Claresta, hosur . I didn’t even know such hotel existed. And they promised the alternate booking there.. but that is also not confirmed
o Totally un professional behavior by Yatra Employees ( Aditi and Sandeep) by giving wrong promises and mis-communication
o I have lost peace of mind on my well-earned vacation and made my...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra.com — Hotel booking not confirmed

 anitjain on Apr 8, 2017
Hotel lemon tree, chennai booked from 09.04.2017 to 10.04.2017 via yatra.com. card txn:MAST-POS/YATR.
After the booking an amount of 1721/- had been debited to my account. An SMS to this effect was received on 08.04.2017 confirming the payment. Then it was found the booking has not been confirmed neither yatra.com has responded to the emails sent nor responded to the phone calls made. The money has not been recredited into my account....
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — Didn't get refund till date

 ashutoshshimpi on Apr 7, 2017
I traveled to Thailand on 10th of February 2017. I did flight bookings via Yatra.com. Prior to my travel I got email from Yatra regarding flight schedule change. Flight from Phuket to Bangkok got delayed by more than around 3 hrs. So as per discussion with Yatra executive we decided to go for refund. Yatra raised query to Thai Smile on 16th of January 2017 as per their records. After doing lots of follow up no success till date. I contacted Thai Smile, they told me they have already returned money back to Yatra in January itself. I shared the same mail with Yatra but no response. Being a patient...
Complaint comments  Read comments Complaint category Airlines

Yatra.com — Extra charge taken

 jassaib on Apr 3, 2017
0n 28th march I booked a round trip from Chandigarh to pune with Yatra.com under booking number 2703748352235 and I got a confirmation email from Yatra.com that your ticket was booked and ticket is attached in confirmation email . On 30th March received a call from yatra customer care (01243040500) that your ticket has been canceled and you have to pay Rs 4612 extra to again confirm your ticket. My old parent are travelling and this is only one flight non stop from chandigarh to pune have to pay extra money.My Questions are

1) how can a confirmed ticket can be cancelled when they...
Complaint comments  Read comments [2]Complaint category Travel Agents

Yatra Online / Yatratrip.in — Refund not received - 0511665118557

 Siva ilankumaran on Apr 1, 2017
My refund for flight cancellation is due for more than 3 months. My flight on 30-Dec from Hyderabad to Chennai got cancelled by Trujet. And trujet claiming that they credited the refund to yatra on 2-Feb itself but even till today(1-Apr) i haven't got my refund back. I have been corresponding for this matter with Yatra customer care team through mail but no improvement.

YATRA REF NUMBER : 0511665118557
PNR NO : 00VD83
FLIGHT NO : 2T - 207
CANCELLED DATE : 30-Dec-16

Enclosed : Refund completion mail from Trujet customer care....
Complaint comments  Read comments Complaint category Airlines

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