Yatra Online / YatraTrip.in Customer Care
Yatra Online Pvt. Ltd.
Customer satisfaction rating: 26%
Submit a Complaint
859
COMPLAINTS

Yatra Online / YatraTrip.in Customer Care

Yatra Online Pvt. Ltd.

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Address
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39
Gurgaon
Gurgaon District
Haryana
India - 122001

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1860 200 0800
[Domestic Flights]
22
16
1860 200 0500
[International Flights]
9
8
1860 200 0900
[International Hotels]
9
8
1860 200 0900
[International Holidays]
9
8
1888 469 9287
[US to India Flights]
0
2
1860 200 1800
[Domestic Holidays]
0
5
1860 200 1000
[Domestic Hotels]
0
7


Additional info
Customer satisfaction rating
26%
Complaints
859
Pending
654
Resolved
83
So far so good - The company responded to our notifications and is working on resolving complaints.

Yatra Online / YatraTrip.in related photos (126)

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Yatra Online / YatraTrip.in Customer Care related pictures (126)

Yatra Online / YatraTrip.in Complaints & Reviews

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Yatra Online / Yatratrip.in — Refund of cancelled airtickets

 Stdss on Jan 17, 2017
I had booked return tickets from pune to Goa on 6th Jan 17 with ref.no.0101646133281. I had to cancel the booking as my son's board exam dates clashed with it. The company namely yatra.com did not deposit the refund amount in my account, instead the refund was transferred to so called ecash account. They informed me that I have to use their services to utilise that amount or it will be consficated if not used with 60 to 90 days. Sir it is my hard earned money and I don't want it go waste. Pl.help me..l have consulted my brother who is a lawyer. He advised me to file criminal complaint of cheating...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — Refund Money

 sindhuja.thiyagarasa on Jan 16, 2017
I have booked my journey on 29th Dec 2016 of flight from Chennai to Delhi for 05. January in YATRA.COM.but some unavoidable reason i cancelled my programme and informed to yatra.com agent to cancel the ticket and also they told me that they will cut cancellation charges and refund the balance amount with in 7-10 working days .but till now there is no thing happened, and they are not giving my refundable amount.my reference no.2912676111394 is in the name of Sindhuja Thiyagarasa and saraswathi Thiyagarasa.please help me to contact to YATRA.COM and refund my money....
Complaint comments  Read comments Complaint category Airlines

Yatra Online / Yatratrip.in — Services not provided as promissed

 mohnish thakur on Jan 14, 2017
Dear sir, I have booked holiday package (YH3078066)for 5n/6d at Andamans from YATRA.COM. Initially the itienary given to me was worth of rupees 58312/- in which Neil Island was not covered. Then they gave me second itinerary of rupees 66312/- in which Neil Island was covered. I chose the second itinerary and paid Rs 66312/-. But when I reached Andamans Island Neil island was not covered in the itinerary which was given local vendor ( Andamans connections). I inform same matter to the yatra.com on the same day but there was no reply from yatra.com. I also called many times in subsequent days regarding...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Domestic Hotel booking

 ajay2027 on Jan 14, 2017
Subject: Complaint against unfair trade practices adopted by Yatra.com

I had done the 4 hotel bookings for Silver Sands Resort Daman - from 27th Jan 2017 to 29th Jan 2017

I have called Yatra call centre twice on 10th Jan 2017 and 12th Jan 2017 requesting them to cancel and refund the booking since there is an outbreak of Bird Flu / Avian Influenza in Daman area and the Daman government authorities have advised to all citizens not to travel to Daman upto 1st week of February 2017. Since we are a group of 4 families travelling with small children we do not want to take...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — Yatra Hold feature

 Surabhi Patil on Jan 14, 2017
Yatra .com promises to hold the ticket at given price forr 3 days and then when we lick on pay on it shows increased fare. Let me clearly state the words on yatra website, blog and email:
With our ‘Hold Now, Pay Later’ feature, you could hold international air tickets on lower prices without
paying in advance until your plans are finalized. Thus save the money you would otherwise spend on last minute bookings!

This option allows the user to ‘hold’ the itinerary and make the payment at a later date. Though the payment must be done within the ‘hold’ period...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — Disrespect and cheating in cunning way

 Rajesh PB on Jan 12, 2017
Recently i booked a flight ticket in this site, paid amount and after some seconds it shown u booking is not confirmed.
There was two options,
1.refund to your ecash to use in your future booking and it will be refelect " immediately".
2. Transfer to your bank account it will take 5 to 7 days.
I was required to book the ticket, so selected to ecash.
Then i went to book tickets again, price hicked. It is due to dynamic pricing i could understand.
Then went to payment page.
Ecash was not available there. Flight ticket rates are changing.
So...
Complaint comments  Read comments Complaint category Online Shopping

Yatra.com — Internation tour to Sri Lanka - Non compliance of extra cost incurred no fault of us.

 Dwajan on Jan 12, 2017
Myself and my Son had booked the conducted trip to Sri Lanka on 13th Dec 2016 for 5 days trip for Rs.84000/- via Chennai . On 20th the plane from Bangalore to Chennai flight supposed to take off at 6.20 Am got delated for more than 4.30 hrs due to dense fog at the Bangalore Air port. We intimated the travel agent about the delay and indicated that we may miss connecting flight from Chennai to Sri Lanka. They asked us buy fresh ticket at Chennai airport. As time was very close we could not get next flight on the same day. We bought the ticket for next day and carried the journey. There by we lost...
Complaint comments  Read comments Complaint category Travel Agents

Yatra.com — Ticket not booked but amount got deducted

 ShobhitS10 on Jan 9, 2017
I tried to book bus ticket (Goa-Pune) from Yatra.com on 15th Dec, however due to some technical issue the ticket booking was unsuccessful, and the amount got debited from my icici bank.

I tried chasing Yatra bus booking team many a times, but they only assure me of resolution within 24-48 hours. After sending them many mails(on 9th Jan, 8th Jan, 7th Jan, 2nd Jan, 22nd Dec, and 19th Dec), they do not even bother to acknowledge.

It is confirmed by them that the ticket is not booked, and too I have provided them the transaction history of my bank and all data that they...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra.com — Poor services by yatra.com

 neerajthareja on Jan 9, 2017
Hi,

I am totally dissatisfied with the service from yatra.com has offered to me in hotel booking.

I booked, with 100% advance booking, a Hotel in Shimla through yatra.com for 7 Jan 2017 for 1 night for 3 adults and 1 kid (Aged 42, 36, 12, 6; 12 year kid was mentioned as adult due to policies) and got confirmation from yatra.com. Booking reference : 0401759159136.

I reached hotel on 7th Jan 2017 after walking about 13-14 km due to snow and road block with kids (again 12 year old is kid; though mentioned as adult in hotel booking).

When...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Cancellation, false info, pathetic service, no support

 shammi verma on Jan 8, 2017
I had the booking reference no.2412694108959, however the hotel clearly said that they did not receive any email for the booking. Also it is clearly mentioned in the recording []that the booking was not sent by yatra to the hotel. Its a proven fault from the yatra's end. However upon asking in writing you said its a sold case wherein the rooms were not available. I had a conversation with yatra's representative in the afternoon stating they had a word with hotelier (Prem gupta) and the booking is confirmed. But post reaching the hotel they clearly denied that. It was the falsifying information provided...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra.com — Hotel denied hotel reservation against confirmed Yatra.com voucher

 sarojnath23 on Jan 7, 2017
I booked my hotel on yatra.com on 4th dec for a family trip to Amritsar(28th dec 2016). On 27th evening, i got a call from yatra executive stating that the hotel is sold out. i was about to board my Delhi flight from where i would take the train and had no idea what to do as i was in transit and will have limited access to network. i have spent so much time over net to book the hotel with such good reviews. in the entire transit i was stressed and following up trying to convince the executive. finally they gave me alternative hotel with very poor review even in their site, So i denied. I demanded...
Complaint comments  Read comments Complaint category Travel Agents

Yatra.com — Cheating -incorrect booking

 sanjayraghav98 on Jan 6, 2017
My first & last pathetic experience with yatra, booked 3 rooms with yatra for goa now when i reached here got to know that they have shared the fake pictures on there on portal, pictures available on portal was for a different property & booked property is different & when i call them they don't have any answers for the issues, I had to wait 3 hrs outside the booked hotel and after that as well they have done nothing

Pls beware think 100 time before u book any property with yatra...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Bus ticket cancellation Refund

 saanu_18 on Jan 5, 2017
I Booked a bus ticket from Pune to Goa for 24 th Dec 2016, how ever when i tried to cancel the ticket i got a error message that getting error as, no refund found on your request, please try later.

i raised this complain and sent to the email address cancellations@yatra.com and called customer care to check however got the response that they are looking into this... but since then no response...
Complaint comments  Read comments Complaint category Public Transportation

Yatra.com — E cash refund/adjustment not possible

 shantanu24 on Jan 3, 2017
Website address: http://www.yatra.com/online/ecash-faq. given by yatra.com does not work at all. It is complete fraud. I have ecash available rs. 3196. Everytime i book airticket through yatra.com, it generates additional ecash but i could never understand how to use the ecash in my current booking of air tkts. Everytime they claim that you will get discount in your next booking and the next never comes. I kept calling their toll free no: 18602000800 & 911246125500 but none of them are available for tele-discussions with any tele-executives....
Complaint comments  Read comments [1]Complaint category Airlines

Yatra Online / Yatratrip.in — Not refunding despite natural disaster

 akshay1389 on Dec 19, 2016
I had booked hotels in Andamans in Dec from email id akkijaisa@gmail.com but due to natural disaster cyclone I was not able to board. The airlines gave me full refund but the hotel bookings was done thru yatra and I paid the full amount in advance. Now even after this emergency situation they are not refunding my amount and neither responding to my email....
Complaint comments  Read comments [1]Complaint category Travel Agents

Yatra Online / Yatratrip.in — Not refunding token money YH3072058

 Kamalkanusharma on Dec 17, 2016
I had plan to trip of Kerala for my honeymoon so I asked Yatra to send me quotation. I like quotation so but Yatra executive called me multiple times and insisted to book package but I asked him to pay booking amount in weekend which was 25% of total amount. He provided me option to pay some token money I.e 5000 Rs and pay remaining in weekend. I did the same. Now, problem is that I came to know that my company is providing me with holiday.

When I told this to Yatra executive which was in contact and who was talking very politely with me before now he show some rudeness to me and...
Complaint comments  Read comments Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — No revert / mental harassment [Resolved]

 Ashish Patel2 on Dec 16, 2016
Hi all,

I made different bookings from yatra.com
Booking 1 : 19218614
Booking 2 : 19310252
Booking 3 : 071263169612

First i made booking 1 for ahmedabad to toronto via new delhi and chicago.in that booking yatra advisor (Vishwas singh) did not informed me on call if flight is going through chicago than i will need transit visa for us. I got to know this when i called airlines for extra baggage as yatra's concern person was not reachable.

After that i had word with rahul from yatra and he informed me that he will check the issue...
Complaint comments  Read comments [1]Complaint category Travel & Vacations

Yatra Online / Yatratrip.in — Commission not received - not bothered to resolve agent queries [Resolved]

 VCV on Dec 15, 2016
Hi,

My yatra agent erp code is c140663. i have not received any commission for the train bookings made against pnr numbers 4639428578, 8253992778, 4745357457 and 4225423855.

With regards to this issue i have been writing emails to sanjay. kumar1@tsi-yatra.com, hemant. gupta@tsi-yatra.com, aditya. pagare@tsi-yatra.com, support@tsi-yatra.com and harpreet. kaur@tsi-yatra.com since 03.11.2016. the only reply that i get from them is please wait, our it team working on it, soon we will update you.

Fail to understand why there is so much of delay in sorting...
Complaint comments  Read comments Complaint category Travel Agents

Yatra.com — Cheating customer [Resolved]

 Pranav Solanki on Dec 15, 2016
My trip id:yh2988004

This trip was for kerala,

My father 58 and my mother 45 was travelling in this trip

They supposed to vistied kanyakumari but becuase of rto issue, they didnt went

Driver left my father nad mother who are older in sun for 1.35 mins then come back and tell that

Permission may be possible after 12.30 pm with no guarantte

So my father said no becused they will reach kanyakumari at 4.00 pm is no use of going there

Now when i called yatra executive, he told me that i will discuss...
Complaint comments  Read comments Complaint category Travel Agents

Yatra Online / Yatratrip.in — International flight refund [Resolved]

 Manoj26Singh on Dec 15, 2016
Its been 40 days, im been misinformed always, my new years is been screwed, i can't travel anywhere, my money is struck, always i have been calling these people and getting an update but no one is bothered to give me the right information and now i have been informed that i may not get my my full refund, i'm a normal class working guy, 24000rs is a lot to me and it take lot of hard work to earn it,

I really don't know if i will be able to get my refund or not, but i am information that its been more than a month, yatra and air asia are just playing around and giving me false info...
Complaint comments  Read comments Complaint category Airlines

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