Yatra Online / YatraTrip.in Complaints & Reviews

Address: Delhi

Website: www.yatra.com

Extremely unpleasant experience with Yatra for my flight refund for ticket booking number[protected]. The flight was cancelled 2 months ago on 24th March. I just get identical copy paste emails WITHOUT ANY REFUND. Yatra is making no effort to refund my money!!!

They are harassing senior citizens like me!...

Helpful

Found this helpful?

Write a comment

Address: Yatra

Website: Yatra.com

I made a hotel booking through Yatra and the payment was successfully deducted from my account via PhonePe UPI. However, even after more than one hour, I did not receive any booking confirmation, voucher, booking ID, email, or SMS.

I contacted the hotel directly to verify the reservation status. The hotel clearly stated that:
1. They have received no reservation from Yatra.
2. They do not have any tie-up or booking...

Helpful

Found this helpful?

Write a comment

Address: Corporate Office (Gurugram): 2nd Floor, Gulf Adiba, Phase 2, Udyog Vihar, Sector 20, Gurgaon 122008, Haryana, India.

Hi

I had booked a ticket on Etihad airways PNR No 7LIEHZ. The same was cancelled by airlines due to airspace disturbance / war in Gulf region. As per the airlines and Yatra the refund was accepted.
Etihad refund request no[protected] on March 18, 2026.
However no refund has been received by me.

Request your support in this matter...

Helpful

Found this helpful?

Write a comment

Address: Gurugram, India

Website: Yatra.com

I tried to book an international flight on Yatra.com (Booking Ref:[protected] on 1st March 2026. The payment of Rs. 114, 809.00 was billed to my credit card (Transaction Ref: MT260610267000010039771).

On 2nd March 2026, Yatra.com confirmed the booking failed (Ref: YA:[protected] and promised a full refund. However, even after 23 days, no refund has been credited. I have sent multiple follow‑up emails, but Yatra has not...

Helpful

Found this helpful?

Write a comment

I booked an individual flight ticket through Yatra by selecting the â€œlowest fareâ€ option. At no stage during the booking process was it disclosed that the ticket would be issued as a group PNR. I later discovered that my ticket had been combined with multiple unknown passengers under the same PNR, and the contact number registered on the PNR was not even mine.

Due to a medical emergency at around 1 AM (my flight...

Helpful

Found this helpful?

Write a comment

Hi,

My flight IX1200 (PNR CY4ZHK) was cancelled by the airline on Jan 14, 2026, and the refund was processed by the airline on Jan 16, 2026. I initiated the refund on Yatra app but the status showed no progress. I sent an email to yatra support on Jan 25, and I got a response that my refund will be processed in 24 hours and that I will get an email confirmation from yatra but till date I did not receive any confirmation or...

Helpful

Found this helpful?

Write a comment

Address: Noida

To whom it may concern,

I am writing to formally complaint and request immediate action regarding a pending refund for my cancelled flight booked through Yatra.com.

Booking details
Passenger name: Gargi Saini
PNR: S3QZFI
Airline: Akasa Air
Booking made via: Yatra.com
Cancellation reason: Flight cancelled due to Indigo crisis
Amount initiated by airline: ₹13, 476br...

Helpful

Found this helpful?

Write a comment

Hello,

I have booked flight via yatra.com, I got an email regarding booking reference number but I got no PNR no confirmed tickets, PNR is showing 00000. No response from Yatra customer service, call is going unanswered even after 30+mins long wait. Worst service ever. Please issue a refund so I can book from somewhere else, it’s increasing price as we speak. Don’t rob of middle class. Please refund immediately or confirm...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Yatra Booking Reference number :[protected]

I had booked a Return flight from Mumbai to Buenos Aires . The American Airlines had suspended the Operation of Flight AA 6658 ( operated by British Airways No BA 138 )

I have been requesting Yatra.com to issue Revised Air Ticket for the PNR Number GRTCJY, but still they have not issued saying they are waiting for the approval from American Airlines for the last 3...

Helpful

Found this helpful?

Write a comment

HI,

I had booked a deluxe room at Octave Hotel and Spa, Marathahalli Bangalore

Booking Reference No.[protected]
Booking Date : 5th May
Name : Dhanesh Ramanujam
Check IN Date : 8th June
Check OUT Date : 9th June
Payment Method : Bank Transaction
Amount: Rs. 1532

Cancellation Date : 16th May
Voucher No. A-4517459

I have not received...

Helpful

Found this helpful?

Write a comment

Website: www.yatra.com

I booked a flight on March 28 from Delhi to Trivandrum for March 31 and did the payment through credit card. The amount has been debited yet I did not receive any booking confirmation or ticket details.
I registered a complaint through Yatra support as well.
I have tried contacting multiple times on customer care but there is no response from anyone.
Kindly send me the full refund if payment is not received at Yatra...

Helpful

1 other people found this review helpful

1 found this helpful

Write a comment

Website: www.yatra.com

I booked a flight from Mumbai to Delhi with Yatra for 20th Feb 2025, and I got the response that the flight is canceled from airlines end, I requested them to provide me alternate, but they are putting the blame on airlines. I contacted airlines, and was told, that Yatra had not updated the name of the passengers for the booking, and even the payment is due, therefore the airline is not able to provide me the alternate. I keep trying to reach Yatra, but never able to connect. I absolutely needed to be present in Delhi on the date for flight, and now the flight cost is way higher.
Attaching the flight details.
I really need the alternate flight to be provide to me from Yatra.

Jun 22, 2025

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

May 21, 2025

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! Regret the inconvenience. Please share your Yatra booking reference number and registered email ID to enable us to assist you. Thank you

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked my flight ticket from chennai to London at yarta.com. I have received ticket details as unconfirmed status in email and the amount was deducted from my bank account. Please help. I was wondering if there was security breach in this website. I need to book this ticket asap as my trip was delayed today....

Helpful

Found this helpful?

Write a comment

This is in regard to the refund of cancelled flight of Vistara Airlines with PNR [protected]@FXF. Yatra has processed INR 6, 044 only on 20 April 2024. However, Vistara Airline has confirmed that a full refund has been processed of amount INR 45, 970 (Email attached). Yatra is not ready to refund the balance amount (INR 45, 970 – INR 6, 044 = INR 39, 926).

I have followed up with the travel desk for the last few days and have yet...

Helpful

Found this helpful?

Write a comment

I booked a round flight on Yatra.com on 26-3-24 from delhi to Singapore payment deducted but no booking confirmation. I received a mail that ill get my refund back from yatra in 30 minutes but its been 506hours my refund has not been credited neither its showing in yatra application for my refund...

Helpful

Found this helpful?

1 Comment

I booked a flight from Yatra.com for the 15th of March, 2024 from Bengaluru to Guwahati(Air India Express - 8:20 departure and 11:10 arrival). All the details were taken and I made the payment through UPI the transaction receipt for which is attached here. It is clearly visible there that the payment was done and received by Yatra. The amount was deducted from my account but I did not get any booking details or confirmation. I tried to track the booking from my account and there is no trace of it anywhere but the amount was taken. I have been trying to contact Yatra but they do not respond to any emails. Only an automated response was all I got. Neither have they provided a phone number to reach out to for issues with flight bookings or for any urgent issues. This clearly looks like an attempt to loot money and then become unreachable. I want a refund for the money that was stolen from me by Yatra.

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Mar 13, 2024

Yatra Online / YatraTrip.in Customer Care's response Dear Jasmita, Greetings from Yatra.com! We regret the inconvenience, we have forwarded the request to check the payment status and will get back to you with an update within 24-48 hours. Please note if the amount is charged to us the same will be refunded from our end. We appreciate your patience in this. Regards, Yatra Care

Verified Support

Mar 14, 2024

Yatra Online / YatraTrip.in Customer Care's response Dear Jasmita, Thank you for your patience, we would like to inform you that your amount of INR 7590.00 has been initiated from our end in the same mode of payment, kindly note Yatra takes 24 working hours to process the refund. Further, private sector banks may take 2-3 working days and public sector banks may take up to 7 working days to credit the amount into your account. Regards, Yatra Care

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked the flight ticket from pune to singapore. My amount is deducted but i have neither got the confirmation nor the ticket. Could you please check the same urgently as my amount of 23513 is deducted.
Emaild id: abhijeet.[protected]@gmail.com
Phone number: [protected]

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Feb 28, 2024

Updated by mahuadas1488 Attaching the transaction details

Verified Support

Feb 29, 2024

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have checked the payment status at our end, the payment of INR 23513 has not been received. Your Bank should auto reverse the amount within 3-4 working days. We would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care

Feb 29, 2024

Updated by mahuadas1488 Hello, could you please update as I am unable to get any feedback

Verified Support

Feb 29, 2024

Yatra Online / YatraTrip.in Customer Care's response Hi, Greetings from Yatra.com! We would like to inform you that we have checked the payment status at our end, the payment of INR 23513 has not been received. Your Bank should auto reverse the amount within 3-4 working days. We would request you to kindly connect with your Bank for further details. Please feel free to connect with us again if required. Thanks, Yatra Care

Feb 29, 2024

Updated by mahuadas1488 Hello

I am unable to view the comments. Could you please send the response to mahua.[protected]@gmail.com

View replies

M

mahuadas1488

from Pune, Maharashtra

Feb 28, 2024

Attaching the transaction details

Reply

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Cochin

Website: Yatra

I wanted to travel from Rajahmundry to Cochin and i used my snap-mint id for the purpose. Due to technical problem the transaction got failed but the amt was deducted from my bank account....

Helpful

Found this helpful?

Write a comment

Address: 1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001

Website: yatra.com

I booked an indigo flight 6E-993 which was scheduled for 24th February. 2024 on 1st February 2024 through yatra.com.
I opted for UPI payment and was redirected to the payment page. I received a request of Rs.4986 on my Phonepe account and I made the payment on the same request, i have attached a screenshot of the completion of the transaction on the same account which was of yatra.com

My money got deducted but the payment...

Helpful

Found this helpful?

Write a comment

PNR: VSELRJ
Booking Reference:[protected]
This flight got cancelled from Indigo itself and they sent us the credit note stating that your refund has already been given to your travel partner who is Yatra.com
We initiated refund with Yatra.com with steps they have given. On which we see status that refund is processed and also we sent mail to support team where they say the same thing but we did not receive anything in bank. We asked for transaction number on which they said for refund to process share your bank details for NEFT.
Firstly they said refund is processed whereas they did not take any steps and then we followed up again and again they asked for NEFT details. We provided that as well on which we are again not getting any update, Each time they say will update in 24 hours and they do not do anything. It is a month now we are trying to get refund. I dont understand the issue why they are not processing our refund.

Mar 31, 2024

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Feb 29, 2024

Yatra Online / YatraTrip.in Customer Care's response Dear Anuja, Greetings from Yatra.com! We would like to inform you that your refund of INR 9196 has been processed from our end on 20 Feb 2024 via NEFT in your bank account. Further, your bank may take up to 2-3 working days to credit the amount into your account. Regards, Yatra Care

View replies

Yatra Online / YatraTrip.in Customer Care

from Gurgaon, Haryana

Feb 6, 2024

Verified Support

Dear Anuja,

Greetings from Yatra.com!

This is with reference to your refund request under Yatra Booking Reference Number[protected]. We would like to inform you that the refund of INR 9196.00 will be processed to your bank account via NEFT. To enable us to initiate the NEFT, we request you to share the following details with us:

Beneficiary Name: Jagadeesh Kovilapu or Anuja Arjun Patole
Beneficiary Account No:
IFSC Code:
Bank Name:
Branch Location:
Also, please share a scanned copy/image of a cancelled cheque or a copy of the front page of the bank passbook of the same account. We need these details to ensure that the credit is processed to the correct bank account. Please note that the refund will be initiated after we receive the required details from you.

Kindly note, we will only be able to process the NEFT into the account of the passenger or the person who made the payment for the booking.

Regards
Yatra Care

Yatra Online / YatraTrip.in Complaints & Reviews

File a complaint to Yatra Online / YatraTrip.in

Yatra Online / YatraTrip.in reviews & complaints(2590)

Refund of the air ticket

Scam

Refund Not Received - Yatra Booking Reference No - 1711250109818

Flight booking failed - Refund Not Received from Yatra.com 23 Days Delay

Undisclosed Group PNR Issued Without Consent Cancellation Blocked During Emergency

Refund Not Issued After Multiple Follow-Ups

Partial Refund Not Received for PNR S3QZFI (Akasa Air) from Yatra.com

Booked flight but no PNR, no tickets

Not issueing Revised schedule Air Ticket

0505250049412- Refund not received

Booked ticket, amount debited but no ticket received

flight canceled but alternate not provided

Post your Comment

Unconfirmed status on my flight booking

Refund of Cancelled Flight tickets | PNR 5H2FXF

Payment deducted but no booking confirmation or refund

Money debited for flight booking without any confirmation or flight details

Post your Comment

Flight ticket not confirmed but payment deducted from the account

Post your Comment

Refund for Failed Transaction.

Money got debited but did not receive any confirmation of the payment or the ticket

Not getting refund for cancelled flight from Yatra.com

Post your Comment

Yatra Online / YatraTrip.in Complaints & Reviews

File a complaint to Yatra Online / YatraTrip.in

Yatra Online / YatraTrip.in reviews & complaints(2590)

flight canceled but alternate not provided

Post your Comment

Money debited for flight booking without any confirmation or flight details

Post your Comment

Flight ticket not confirmed but payment deducted from the account

Post your Comment

Not getting refund for cancelled flight from Yatra.com

Post your Comment

Related businesses