BagItToday.com — My order still not shipped

Address:

Mohali, Punjab

Dear Concern, I ordered a Multimedia Speakers at bagittoday.com (india today group) website and my order ID is[protected]. I ordered on 16-Dec-13 and paid money through ICICI Credit card, the site said the product will be shipped within 2 to 7 days, as of today 23-Dec-13, still my order is not shipped by them. But till now I have no information about the my product departure, all the times it is showing processing in the website. I have contacted the customer care 4-5 times but no one tell me the exact status of my product, all the time they were saying that your product will dispatch in next 3-4 days. Today again i called there cust care and they said the item you order is out of stock and will be arranged within this week. And when i checked that item on website it shows available. They were not actually committing the date on which the product will ship. I am shopping online since last 2 years and no website take this much time to ship the order, even in a week ordered item delivers to me. Kindly help me to get my ordered item or my money back in my ICICI back account. I will be very thankful to u. Regards, Kapil