[Resolved]  BagItToday — indefinite delay in delivery of product - order # 33456793

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Chennai, Tamil Nadu

i have ordered hts2400 philips home theatre in bagittoday (india today group) and paid money on 30nov2013, the site said the product will be delivered within 5 to 7 days, as of today 13dec2013 i have not received the product. when i contacted their customer service they said it is already despatched and is with Quantium Mail logistics - please see the details given below by bag it today, when i actually recevied this it has only the free gift announced by bagittoday and not actually the home theatre. AWB Number---[DBP0036475] Shipment Date---[Dec 7, 2013] Courier Name---[Quantium Mail Logistics Solutions India Pvt Ltd] Order Number[protected] i again called the customer care[protected] on 13dec2013 at 3.20pm, one mr. priyanshu said that the product is not available with them and they can give the status of the product after another 7days.i asked him why the product is displayed when there is no stock with them, they were not actully commiting the date on which the product will reach me. they always maintain that they will respond with 48 hrs.