[Resolved]  Bajaj Allianz — goal assure

Address:Pune, Maharashtra

Very very bad customer service

I have tried to contact your representative many times, send emails and also "make call me" option from my ulip policy no. [protected] regarding an issue, no one is calling me back and trying to solve my issue, i was told that i will get a call back from a concerned person or an sr. Supervisor to solve my problem. But no one called me... After trying a lot i have got a call and was suggesting me to go to the nearest branch... 2e/8, jhandewalan extension, near jhandewalant metro station, near yes bank, new delhi, delhi - 110055. Telephone -[protected].

In this branch i have put my concern in front of a manager name:- mr. Mayank vasist.. But he is unable to solve my problem...

My issue was that i have put my funds into 1) liquid fund and 2) equity growth fund,

And after some time i have switched my fund from liquid fund to accelerator mid-cap fund two. I have put my 100 percent fund in these two funds.

But when my premium was paid. My fund was put into again in a liquid fund.

Now my fund was put into 3 different funds. I don't want to put my fund into a liquid fund. Then why it was done without putting it into my knowledge. I just want to invest in two funds only.

My port folio is managed by me only.

No one giving me satisfactory answer, very bad customer service.
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Apr 1, 2019
Complaint marked as Resolved 
Bajaj Allianz customer support has been notified about the posted complaint.
Verified Support
Feb 12, 2019
Bajaj Allianz Customer Care's response
Dear Vijay,

Thank you for getting in touch with us.
We have shared your details with our team. They will work further on the reported issue,
and the concerned person from our team will contact you at the earliest.

Regards,
Bajaj Allianz Life Insurance Team
Verified Support
Feb 12, 2019
Bajaj Allianz Customer Care's response
Dear Vijay,

We tried calling you, however there was no response. Kindly share an alternate number and a suitable time to connect with you.

Regards,
Bajaj Allianz Life Insurance Team
Feb 12, 2019
Updated by vijaychintu
I got a missed call from you and also that one was early morning at 8 am, my contact no is [protected], [protected]
Verified Support
Feb 26, 2019
Bajaj Allianz Customer Care's response
Dear Vijay,

We believe our team has addressed your query. Have a good day!

Regards,
Bajaj Allianz Life Insurance Team.
Complaint comments 

Comments

Hello Bajaj

I didn’t get the insurance copy after done with my payment for two wheeler insurance kindly please forward the insurance copy to the provided email id

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