Bajaj Allianz Customer Care
Bajaj Allianz General Insurance Co Ltd
Customer satisfaction rating: 30%
Submit a Complaint
1176
COMPLAINTS

Bajaj Allianz Customer Care

Bajaj Allianz General Insurance Co Ltd

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Address
GE Plaza, Airport Road, Yerawada
Pune
Pune District
Maharashtra
India - 411 006

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
1800 209 5858
[General Insurance Service]
20
14
1800 209 5858
[Any Landline/Mobile]
20
14
1800 209 7272​
[Life Insurance Service]
15
11
2
0
1800 3000 7272
[Reliance]
1
3
1800 22 5858
[MTNL/ BSNL]
1
3


Fax:
Fax:
+91 20 6602 6789
+91 20 6602 6667

Customer satisfaction rating
30%
Complaints
1176
Pending
803
Resolved
198
So far so good - The company responded to our notifications and is working on resolving complaints.

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Bajaj Allianz Customer Care related pictures (93)

Bajaj Allianz Complaints & Reviews

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Bajaj Allianz — NCB Certificate

 Bajaj Allianz Policy Holder on Jan 16, 2017
I have asked for an NCB certificate for my auto insurance policy over two weeks back. Issue number is 65339431.

Sent email to customercare and called their customer care number at least 3 times. After wasting a lot of valuable time, and repeatedly hearing empty promises that someone would contact me over phone, I am registering this complaint.

Wonder what are the rights of Insurance policy holders, and how companies like Bajaj Allianz and their executives (not call center agents) can be held responsible for customer harassment and hardship, and taught a lesson they...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bajaj Allianz — Status of my Policy Nos.

 Aamin Wangmayum on Jan 16, 2017
My name is Mohd Aamin and my Policy No. are 0228663700 & 0228672824. My previous phone number was 9862952505 but now changed to 8730887579. My email ID (awaminwang02@gmail.com). I joined on 31st July 2011 on Bajaj Allianz Super Cash Gain but since I didn't pay anything. So I want to know all about my Policy Nos status. Please let me know the details to my given email id or new phone number. Thanks....
Complaint comments  Read comments Complaint category Insurance

Bajaj Allianz Life Insurance Co Ltd — Bajaj allianz - new family gain policy - no,86416174

 rmtny on Jan 10, 2017
Dear sir

i had subscribed bajaj allianz life insurance policy viz. New family gain in 2008 and my policy no.86416174 . I and my other friends were informed by their agent at erode that we were to pay the premium for the first three years only from the date of purchase of the policy and after that we need not pay premium.

I paid rs.30, 000/- (rs.10, 000/- each year) starting from 2008. We honestly paid for three years without fail.

I am now shocked to receive a cheque for rs.9964/- only -from bajaj alliance life insurance co mentioning that this is full...
Complaint comments  Read comments Complaint category Insurance

Bajaj Allianz — Fund value amt 0.00

 Dilip S on Jan 10, 2017
Dear sir
I Hansika Dilip Shah have purchased a CUG plan for Bajaj Allianz life insurance co
Ltd. Rajkot Branch. My policy no is 045232122, my premium is 10000 yearly, i have completed three years premium, policy purchase in 2007, As per the statement in 2011 my fund value is
24678.00 so I have a no problem about that. But as per the statement in March 2015 my fund value is 0.00. So I have discuss with rajkot branch he said you call back direct company. So I have complain consumer Portal and before two month I have received the phone bajaj allianz and he said that your fund...
Complaint comments  Read comments Complaint category Insurance

Bajaj Allianz — Post hospitalisation claim is delayed too much

 rsy1970 on Jan 9, 2017
Mediclaim Polciy :- OG-16-1908-8401-00004405
ID Card No : 17-53054860-2
Claim No :OC-11317-1002-8401-00007980
Ref :- Claim ID 126;
Patient Name :- VIDYA M THORVE

I am having bajaj poliy no OG-16-1908-8401-00004405, my wife was admitted in the Bhabha Hospital for Dengue Treatment. I have choose cashless facility and received the amount upto Rs 2 lacs. After Discharge Dr Has called for some medical test and medical follow up. Which cost me around Rs 22000/-. I submit the reimbursement claim on 20/08/2016. Your company has called for original papers which...
Complaint comments  Read comments [1]Complaint category Insurance

Bajaj Allianz — Complaint against insurance claim

 avinash225941 on Jan 9, 2017
I have purchased a Swift Dzire car (BR 27E 8836) on 27/04/2016, which was insured by Bajaj Allianz on 27.04.2016. The policy no. was OG-17-2416-1801-00000416. Unfortunately, my car was made an accident on 19/09/2016. Further I have claim my insurance amount. After that representative of Bajaj Allianz Mr. Sagal (mob. 9135006536) and Mr. Sanjay (9135007106) has give me a cheque of Rs. Two Lakh Twenty Thousand which was partial amount of my insurance claim. My total claim is Rs. 5, 57, 916/-. Now, my issue is that Mr. Sagal and Mr. Sanjay have misguided me about my balance claim. Now a days Mr. Rizwan...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

Bajaj Allianz — Not received the premium payment receipt for the policy no-0313418033

 Kishor Kumar Dash on Jan 6, 2017
I paid premium amount on April-2016 for the policy no-0313418033 but I have not received the payment receipt yet, could you please check and send me on my registered e-mail id.
I paid though the online but at the time of payment i did not get the receipt.
Since then i am waiting to receive that but not received yet.
This problem i am facing on each premium payment. Please sort it out at the earliest....
Complaint comments  Read comments Complaint category Insurance

Bajaj Allianz Life Insurance Company Limited — Non receipt of surrender value of policy no. 0221746596 for group policies - direct credit

 drsbhbkc on Dec 27, 2016
Non receipt of claims on maturity of policy no. 0221746596 for group policies – direct credit. Query no.63920632 dated 23.08.2016.

I dr. Shivasharanappa banadappa hagaragi, rtd. Principal of kle society’s basavaprabhu kore college, chikodi, presently settled at kalaburagi submits the following lines for your kind information and needful action without further delay.
1. I have purchased a group insurance policy through shri. Suryakant s. Shende the manager syndicate bank, b. K. College, chikodi branch, staff & branch manager no. Code 298608 paying rs. 5, 000/- through syndicate...
Complaint comments  Read comments [1]Complaint category Insurance

Bajaj Allianz — Bajaj allianz health guard individual policy no: og-16-2201-8401-00004015

 Nilupat on Dec 26, 2016
I am holding subject health guard policy since last 8 to 10 years & 3 family members (Me, my wife & my son) covered under the same. The sum insured for individual is 100000 & last year the premium was rs. 6223.

Now this year we have received renewal premium notice.in this notice the sum insured of individual is 20000 & total premium is rs. 11459. I am not able to pay this premium & requested concern agent for individual premium of only 100000. He inform me that as per irda rules minimum sum insured for individual is 20000.

I am not agree for this irda rules & how all...
Complaint comments  Read comments Complaint category Insurance

Bajaj Allianz — Allianz Egypt

 Totonona4 on Dec 25, 2016
I had an insurance document for my child education with Allianz Egypt since 2005 in US$, I used to pay in installment base deducted from my Dinners card as I'm living outside the country . All of the sudden they stopped deduction starting from late 2015, I send messsge to clarify they didn't reply until May 2016 they informed me that the central bank in Egypt stopped any card transaction with foreign currency and informed me they will not be able to continue through the card, hence I asked to close the document any settle the money, they deducted arround 1800$ as penalty for not paying also it isn't...
Complaint comments  Read comments [2]Complaint category Insurance

Bajaj Allianz — Motor insurance renewal

 Nishad Deshmukh on Dec 21, 2016
I was looking to renew my car policy on 29th Nov 2016 wherein Mr. Umesh Dhuri (8424045842) requested to renew it immediately to gain his personal sales target. Eventhough my policy was due on Jan'17, on his request I agree to pay premium early and same was paid through cheque which was cleared in following week.

Even though amount has been deducted, I have not received policy details yet. I have send several reminders through mails/call; every time I'm getting excuses.

Please check mail records of email ids-

Arti Bagve /Thane /Direct Marketing /General...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

Bajaj Allianz — Not provided soft or hard copy

 vpendota on Dec 20, 2016
Repeatedly asking about my policy soft-copy. Date generated policy is on 5-dec-16. Its been 2 weeks from now
Till date i didn't receive any acknowledge from anyone.
While i am raising complaint regarding this, they just raising a complaint and sitting back (Complaint no. 65076757)
And no mail reply from your team (Find mail chain for your reference)

Because of this delay my transportation is been stopped..

I mailed to level 1 priyanka. Gajbhiv01| email: priyanka. Gajbhiv01@bajajallianz.co.in. Level 2 ajinath. Kakade| email: ajinath. Kakade@bajajallianz.co.in...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

Bajaj Allianz — Bajaj Finserv Emi card-status

 Harshada Shirke on Dec 17, 2016
I had applied for Bajaj Finance EMI Card . I had filed the online application form where it is said that i am eligible for the loan of Rs. 30, 000/-. In order to avail this loan i have to buy an EMI Card for which i had to Pay Rs. 349. I had made a payment of Rs.349 via NEFT from SBI on 02/12/2016 to purchase EMI Card from Bajaj Finance. My Transaction ref No. HSM24938777513.

I want to know the status of my EMI Card and my Loan Number because i am unable to check the status & Track my EMI Card.
Today is 17/12/2016 almost 15 days complete but i did not receive me EMI card. I...
Complaint comments  Read comments Complaint category Other

Bajaj Allianz — Poor response

 prade53 on Dec 15, 2016
Title: endorsement in vehicle registration number

This is the first time i have gone with bajaj car insurance and i must say that my experience after making the insurance payment is at the worst.

I have personally made several follow-ups but no one from the bajaj team nor from the insurance vendor/agent who sold the insurance has bothered giving me an update.

The payment cheque was cleared by 27th of november and the soft copy of the policy was sent by 1st of december and that too with the wrong registration number.

Now that the agency...
Complaint comments  Read comments Complaint category Insurance

Bajaj Allianz General Insurance Company Ltd. — Car insurance policy was given saying that it is cashless and will cover all damages

 vps29 on Dec 15, 2016
I had taken car insurance policy from bajaj allianz in october 2016, and their agent had given this policy saying that it is cashless policy and will cover all damages. Now when i am making a claim on 12/12/16 for an accident that my car has met with, bajaj allianz is telling me that your claim cannot be cashless where the car is being repaired (Which is an authorised service centre of the company, but bajaj allianz do not have tie up there) and also they are telling me that 100% amount of damages will not be paid by them. They will reimburse only part payment.
The agent who sold the policy...
Complaint comments  Read comments Complaint category Insurance

Bajaj Allianz — Cancellation of one of the double policy issued by Bajaj Allianz

 abneetchauhan on Dec 14, 2016
I had emailed my request to cancel the insurance policy (OG-17-9906-1802-00110384) on the same day when that got doubled by Bajaj Allianz.
It is been more than a 1.5 months now, no action is taken yet. Have mailed all the details 8 times, have called 5 times to cutomercare. But just got reassures only, not refund.

It is disappointing that their system doesn't recognize if the customer has bought already a policy from them only. I was told by their sales person that my bike insurance is expired and I have to buy new one. Bajaj must take the responsibility of this mistake and...
Complaint comments  Read comments [1]Complaint category Insurance

Bajaj Allianz — Claim not settled despite of paying the full premium.

 Ravi Kadam on Dec 10, 2016
I have bought a car insurance policy from Bajaj Allianz General Insurance in Nov 2015 on online portal of Coverfox. This was for my second hand car which i have bought and understood from the seller that he has not claim in previous year. Hence i have opted for no claim bonus while buying. I thought no claim bonus discount will be verified and applied. but it was accepted and i paid the premium and received the policy document. I was under impression that i am insured as i was having proper policy.

I met with minor accident in August 2016 and claimed the damages. But Bajaj has reused...
Complaint comments  Read comments [1]Complaint category Insurance

Bajaj Allianz — Epf status and balance

 Karunakara A on Dec 8, 2016
Dear Sir?Madam

I was Working in Bajaj Allianz GIC, Bangalore as Operation Executive. I left the job in 2008. The problem is I hav applied for PF claim on that time only as per the Local HR guidelines. till now i didnt get the Claim amount and Now I cannot check the status through Online. I have Mentioned My details Below. Please Help Me out..

Name : Karunakara A
Emp ID : BG01547
Designation : Operation Executive
PF Account No : MH/PUN/300862/1729

Please Do the needfull as soon as possible.

Thanks & regards
Complaint comments  Read comments Complaint category Insurance

Bajaj Allianz — Claim was denied [Resolved]

 shyamalendu_bag on Dec 8, 2016
Hi concern,

Recently i have given my vehicle for servicing where i claimed for the insurance. I have denied for the claim as per mr rao (955081661) i can't claim for the same. I have claimed for left side door and car bonnet damage. Only thing he has agreed to left side door and for bonnet he simply denied & informed me that you can claim next time. When i told him that i will renew with your company, he said its your wish and also every company follows the same.

So tell me one thing if every company follows the same behavior then why should i go with you.
Complaint comments  Read comments Complaint category Insurance

Bajaj Allianz — Ulip policy 0327415018 [Resolved]

 ankurmathur11 on Dec 7, 2016
I have done a ulip policy no. 0327415018. Through policy bazar. At the time of policy it has been told that as it is online policy hence it will not attracts any charges. Till date i have paid amt of rs 17500 collectively as premium against my policy. Today i have seen my a/c balance and it shows policy value of rs 16989 out of which rs 883 as regular service charges. Which clearly shows due to your charges only i am getting loss in my policy.
1. Sir why company is charging so much of policy administration charges when in case of loss also i have not seen any fund switch ( which has been...
Complaint comments  Read comments Complaint category Business & Finances

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