[Resolved] Bajaj Allianz — retire rich policy to die before pension

ram1946

from Mumbai, Maharashtra

Address:	Pune, Maharashtra
Website:	bajajallianzlifeonline.co.in/online/portal/logon/user_id_logon.jsp

My complaint of 26th Nov on Policy No.[protected] has been responded here with a stupid message giving details of policy, premium payment etc which even an ### will know once he has taken a Policy and makes renewal payment. There was no query regarding policy details of Premium paid.

Thus my query is not resolved and my earlier observation that this company is full of illiterate stands since for the past 3 months my query is not even understood by this company and it requires attention of literate personnel if available in this company.

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Dec 5, 2018

Complaint marked as Resolved

The company has not resolution to offer due to incompetent technical team . They informed that auto pop up is linked to terms of policy and it will pop up like a fool without any actual debit taking place in my case.I have informed that if auto debit takes place i will be constrained to lodge FIR for unauthorized debit from My card towards premium.

Bajaj Allianz customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

Bajaj Allianz Customer Care's response Dear Ram,

We believe our team has reached out to you and updated the current status. Have a nice day!

Regards,
Bajaj Allianz Life Insurance Team

Dec 03, 2018

Updated by ram1946 I was updated with the reasons for auto pop up. But there is no resolution on the fact I am unable to pay the premium though logging into my account or an auto debit also do not take place. The IT appears to be just following a software that shows one useless pop up showing i am registered for auto debit while in actual practice I am registered for any auto debit or the fact no auto debit has been made anytime from my card account. Now what happens when the credit card is changed. There is no facility to change the auto debit registration even one has made it voluntarily. Overall an useless insurance company with poor service in comparison to other private and public sector players.
A mail has been sent to concerned from registered mail but normally this will never be responded as per previous experience. I will come again on this after a month with nothing done at the company's end due to their incompeptency.