I am reaching out to you regarding a
concerning incident that has recently transpired with the installation
of a Voltas Window AC purchased from Vijay Sales. I am seeking
clarification and resolution to ensure that I am fully informed about
the situation.
On April 1st, I received a call from Abdul, who purported to be from
your company, inquiring whether I had purchased a Window AC from Vijay
Sales and required installation services. As I had indeed made such a
purchase, I confirmed and scheduled an installation appointment with
Abdul for the following Saturday. Abdul, whose contact number is
[protected], arrived as scheduled and completed the installation
process satisfactorily. He also provided a demonstration of the AC
unit and recorded a video of the installation.
The payment for the installation was made online as per the agreed
terms. However, today, I received a call from someone named Pawan at
the number [protected], who claimed that he is not an authorized
engineer for Voltas AC installations. Furthermore, he asserted that
any issues arising from the installation would not be covered under
warranty.
This conflicting information has left me deeply concerned and
confused. I would like to understand what went wrong in this situation
and why Pawan is threatening me with potential warranty issues. I have
a recording of my interactions with Abdul and can provide it as
evidence if necessary.
Could you please investigate this matter urgently and provide me with
a clear explanation? Additionally, I would appreciate guidance on how
to proceed to ensure that my warranty rights are upheld and any
potential issues with the installation are addressed promptly. Why
there is no direct contact number where customers can call and explain
this to you?
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