Bajaj Electricals — no one is responding to the lodged complaint

Address:

Ghaziabad, Uttar Pradesh, 201016

If someone is listening, i have a problem here. I raised a complaint with your customer care center & one of your technician visited my place. He checked my geyser and confirmed that tank is damaged. He mentioned that by paying 2800/- i can actually get a brand new geyser, which will be better option than to get the tank replaced. He took copy of all the documents including bill, warranty card and since then there is no revert from any one. Every time i contact the customer service number, they always give me different numbers. Till now i have contacted the ghaziabad service centre @ 6414135, no one picks up this number. Technician who visited 1st just called up once to mention he will come to pick up the geyser & since then he too has stopped responding to the calls, his contact number is [protected]. I have been asked to speak to anuj tyagi @ [protected] but again no one responds at this number. Beyond this i been told to contact sanjay @ [protected] but again just like everyone else this person too is not responding, precisely i have contacted at all the nos mentioned here but no one is picking up the phone, worst is i even tried contacting the mumbai ho & no one picks up the call there too. On top of everything my complaint has already been closed on 12th of aug & there are no notes about what action has been taken as told to me by contact centre advisor. There is no one manager available at contact centre to take any escalated customer calls. I dont know if anyone is going to respond to this note here considering the way i have been given a run around till now but this is the pathetic customer service & that’s not how you manage your customers. I need a resolution to my problem. I don’t have the complaint no handy, so pls check your records with my phone number & you will be able to find the details